Shopify Inbox
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Great so far, but it will be nice to add a chat review for quality customer service purposes.
all the basic thing you need in an chat app
I dealt with Brionna this evening and she was amazing. The help she gave me was amazing. I couldn't have done the set up without her help. She is one of the most patient people I've ever dealt with. I wish everyone took the time to explain everything to me and never did I feel rushed or like I was annoying her. She is an absolute asset to Shopify.
Works well, fast notifications and great product according to me
We needed a simple chat plugin that was easy to onboard and Shopify Inbox met those needs perfectly. It was easy to onboard and customize and it being a free app for us to try live chat with was also a big selling feature. We do miss the integration with messenger though!
It gets the job done. It allows me to communicate easily with both new and existing clients. The settings are also adjustable on my cell phone I would recommend this app
I can't fault the Shopify inbox. It's user friendly. Packed with lots of data to be able to see customer analytics while emailing them. Shopify have made my life so much easier. I highly recommend.
Incredible app on so many levels. Shopify has done a good job keeping the app incredibly simple, easy to use and cross-device. That being said, this app lacks some very basic integration tools that knock it down from 5 to 3 stars. It would be amazing if it could do something as simple as integrate with Google sheets for reporting, Slack for notification and team tracking, etc. A Zapier integration would be really appreciated!
Hi, thanks for your feedback. I can appreciate and understand the need for adding those integrations you mentioned, so I'll be sure to pass on your thoughts to our internal development team so that they're aware of the requests that you've shared here with us. Thanks again, and great to hear you're currently enjoying using our app too! -Kimi, Shopify Support
Contact direct et plus rapide avec le client.
The app really seems great and was an exciting prospect for our store, but unfortunately there's currently a killer flaw: the inability to turn off pre chat form. Requesting a visitor's name and email before talking with them first will greatly reduce the number of people that contact us. People are wary to share their information and it's an unnecessary first step. Hopefully Shopify developers will make it possible to turn off this feature soon.
Hi, thanks so much for taking the time to leave your feedback here with us. I definitely understand your perspective and can see how the form may deter visitors from wanting to start the live chat in the first place. I'll submit your thoughts as feedback to our internal development team, so that they're aware of the need to customize or disable the form within the Inbox app. Thanks! -Kimi, Shopify Support
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