Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,303
chart
#270
All reviews
Review RSS Feed
Sept. 1, 2023
The app really seems great and was an exciting prospect for our store, but unfortunately there's currently a killer flaw: the inability to turn off pre chat form. Requesting a visitor's name and email before talking with them first will greatly reduce the number of people that contact us. People are wary to share their information and it's an unnecessary first step. Hopefully Shopify developers will make it possible to turn off this feature soon.
Hi, thanks so much for taking the time to leave your feedback here with us. I definitely understand your perspective and can see how the form may deter visitors from wanting to start the live chat in the first place. I'll submit your thoughts as feedback to our internal development team, so that they're aware of the need to customize or disable the form within the Inbox app. Thanks! -Kimi, Shopify Support
Sept. 1, 2023
Sehr cooles Feature, um mit den Kunden sehr nah und schnell zu kommunizieren. Einfach in der Implementierung und auf jedem Gerät erreichbar. Ist man nicht so schnell, dann geht es nahtlos per Mail weiter. Könnte einfacher und besser kaum sein. Vielleicht in Zukunft noch mit einem Bot, der die Wartezeit zur Erfassung der Bestellnummer nutzt und intern direkt verknüpft.
Sept. 1, 2023
I am really pleased with the Shopify Inbox it is proving to be a great tool. Thank you
Sept. 1, 2023
Aug. 31, 2023
This App is very convenient to use for all of your messages to custumers. You can notice immediately any asked question from them and answer back immediately as well. Good customer service is very important for my business. I recommend this App.
Aug. 30, 2023
excelente!!! puedo interactuar con mis clientes, y enviarles descuentos, presentarles productos, esta aplicación me da la información y ubicación del clientes, muy eficiente.
Aug. 30, 2023
目前感觉还不错，整体操作比较简单，界面也整洁清爽，与店铺适配度非常好，这一点是其他插件无法比拟的。希望聊天框可以更加只能一下，比如实时翻译各种语言，可以提高商店的客户接访效率，也能给客户带来更加快捷的体验。希望在实时翻译上，能尽快得到完善，谢谢~
Aug. 30, 2023
A great app, especially as it's free. It's missing just one thing that would make it on par with many of the chat systems that charge $$$ Add email piping. So sending an email to a specific email address creates a conversation. This would make this premium, easily.
Aug. 29, 2023
It is intuitive instantly - by the way I would remove the 25 word limit on this review as I nearly just got out of it as it was annoying to have to write 25 words when busy
Aug. 29, 2023
It seems to be working fine, which is strange considering it is a Shopify-made app. By the way, there is a bug with the official Bundles created using the new official app. In fact, bundles are always showed as not in stock in the chat on buyer side (of course they are not). They appear in stock from admin side, even in Inbox, but not on the chat. That's strange and must be solved asap
Aug. 27, 2023
Contatto immediato con i clienti. Molto utile per dirimere dubbi e questioni. Funziona molto bene. La consiglio
Aug. 25, 2023
Muy bien tenerlo todo a mano, me gusta mucho mantener el contacto al día con los clientes. Es fácil de entender muy intuitiva.
Aug. 24, 2023
chat icon is directly over Checkout button for some themes and diasables function of it. not recommended...
Hi, thanks for taking the time to share your review with us. Our developers are aware of the issue with the chat icon in obstructing the cart pop-up or drawer, and have since pushed a fix for this. If the issue still occurs on your store, please uninstall the Shopify Inbox app, then reinstall it again as this should help fix the issue. If it doesn't however, you can get in touch with our support team via the Help Center: https://shopify.link/qLKl so that we can conduct a more in-depth investigation on your account. Thanks! -Kimi, Shopify Support
Aug. 21, 2023
Very easy to use!! I like the section of questions and answers. Also, the users use a lot the inbox
Aug. 21, 2023
Easy to set up and use. The phone app makes responding to messages super easy no matter where I am.
Aug. 20, 2023
Is there a way to have it optional providing the name and email address to continue the chat? It might discourage people from starting a chat at all if they want to ask just a quick question.
Hi, thank you for your review. For context, the reason behind the email address requirement prior to chatting is to allow merchants to follow up with customers in case they leave the chat or store. I can totally understand your perspective however, so I'll be sure to pass along your thoughts to our internal development team. Thanks again! -Kimi, Shopify Support
Nov. 13, 2023
For a free app it works fine. If basic message templates were added for instant answers that would save us a lot of time. Other apps have them. Easy, peasy.
Hi, thanks for taking the time to leave your review here with us. I'm sorry to hear that you've had a negative experience with our live support team. If you're looking to allow your Staff members to access specific features of Inbox, you'll need to set them up with the correct permissions: https://shopify.link/05Qk on their Staff account, as detailed below. - To reply to customer messages: ‘Customers’ permissions - To send product pages in chats: ‘Products’ permissions - To send discount codes in chats: ‘Discounts’ permissions - To send draft orders in chats: ‘Draft Orders’ permissions If you still need further help however, I encourage you to contact our live support team once more: https://shopify.link/qLKl, so that we can have another try at assisting you. Thanks! -Kimi, Shopify Support
Aug. 17, 2023
Using this online chat app has revolutionized how I engage with my customers. It has allowed me to connect with them promptly and efficiently, leading to a noticeable increase in customer satisfaction and loyalty.