Shopify Inbox
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Perfect for accurate responses & guidelines for the customers.
Super simple to set up and use on computer or mobile. Nothing fancy...it just works.
Why in the world would Shopify, in this day and age, fail to allow sellers to attach a PDF or Word file in response to a customer query? The lack of such basic functionality has become a hallmark of Shopify's utter inability to provide functional products, from an email interface that allows file attachments (that we dont first have to upload to our Shopify Admin and attach a link???) to frankly their entire platform. A year in, and there is not a day that goes by that I am not caught up short at the utter lack of common sense functionality in everything they offer, and this is app is a perfect example. Now I get to fork out for yet another paid app to do what the Shopify system should just do as part of the platform, and I'm not going to stop pointing out these insane shortcomings. Zero stars should be an option, this is inexcusable.
Thanks for the detailed feedback. You're right that Shopify Inbox doesn't currently support attaching files like PDFs or Word docs directly within a reply, and that the workaround today is sharing a link to a file uploaded in your admin. That's a fair gap to raise, and a clear use case, so we'll pass it on to the team that builds Inbox. We appreciate you taking the time to explain exactly where this falls short for how you work.
Doesnt work on the phone app anymore. Wont allow me to login. Asked multiple times for help. Nothing done on it.
Thanks for sticking with this, and going back and forth without a resolution isn't the experience we want. Login trouble on the app is most often cleared by updating it to the latest version, reinstalling, and resetting your password, since 2-step verification can also block sign-in if a code isn't coming through. If you already have a support case open, replying on that same thread with your device type and the exact error message will help us pick it back up and get you logged in.
Excelente apps y muy útil en la mensajería
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