Shopify Inbox

todo bein

Great basic chat support system, native to shopify. Would like to see a few things before moving to Shopify Inbox full time. 1. Initiate ticket via email. If your customers email you for support, you can't use Shopify Inbox. All tickets must be initiated in chat first. 2. Shopify Inbox recently lost the ability to connect to social media messengers like Instagram and Facebook, as well as Apple's iMessage. This was a big step back; hopefully it returns. 3. Shopify Magic surfaced answers. Right now, Magic is only used for the merchant to pre-fill quick answers that the customer needs to click. The AI should be able to pull answers from around the website, such as product pages, blog articles, policies, etc.

So far, so good. Overall, it has a basic function but works pretty well. Quick Answer is a great feature. Give me an LLM or Langchain pipeline and I'll give it 10 stars. :)

Muy útil para estar en contacto con los clientes

Thank you I like this a lot. It helps me have direct connection to my customers.

:) great appp

I love that it provides the customer order and cart info on the screen. I took one star off because it doesn't seem to integrate with other CRM apps where we store and access more in depth customer data and communications (hubspot, pipedrive, etc.)

Simple to set up, simple to use. Love the automated messages I set up for my customers. I love that it's free and don't have to pay additional monthly. It's fast.

Cette application gratuite est bien faite et très utile pour répondre facilement aux questions de nos clients.

No problems. Works as described.

Application simple à installer et utiliser.

It makes me work in an easier way, very convenient.

Good tool to chat to customers. I wish there was better spam blocking and filtering of people offering marketing services—super irritating. Otherwise, great.