Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,303
chart
#273
All reviews
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March 14, 2023
Muy practica para conversaciones con los clientes, tiene herramientas para hacerles llegar más fácil los productos a los clientes.
March 13, 2023
Certainly does the job for a free app. Multiple staff members can respond which is a great feature. The only thing is we get double emails as one goes to the primary shop email and the second for all staff.
March 29, 2023
Below average rating. This app do not support customer chat without insert their first name last name and email. There is no option to turn off. which is not convenient for them when their just want instant message. First Reply can not insert link. That means when off hour, customer may not contact us through whatsapp. But its official i believe it works faster than competitor apps. So much spam from Egypt and Nigera. I choose to render whatsapp as Customer Service.
Thanks for taking the time to write to us. We appreciate your needs for an "anonymous" function and the ability to contact via WhatsApp. I have logged your feedback with our developers and we will be sure to consider it for future developments. -Olivia, Shopify Support
Aug. 29, 2024
Thank you very much for this work, but a lot of things are missing: 1. Search in messages (you may suggest connecting an external database or google sheet) 2. It is extremely important to link the conversation to a specific order. Otherwise, the conversation is lost and will no longer be found 3. Often messages are not sent the first time and you need to resend them again and again
Thank you for taking the time to share your feedback with us to help us better our services and offerings. We will be sure to pass your comments along to our developers for future consideration. As for messages not sending the first time around, that is not expected behavior. Please connect with our Support team (https://bit.ly/2AWw5VA) directly so we can offer further troubleshooting. -Olivia, Shopify Support
March 2, 2023
If you haven't added a live chat option this is great... The Inbox app from Shopify is excellent, it features: - Quick replies for pre made replies - Add product links to the chat - Assign chat to staff - You can send photos - There is a dedicated mobile app for ios and andriod. but it's not perfect: here's a list of features I wish it had: - Option for Private chat - Email the chat transcripts - Video calling options Also, on occasions it can be a little slow on the notifications. Also sometimes store collaborators get notified of chats... these issue to one side. I really love the live chat though and so far it has added value to our shopify store.
Hey, there! Thank you so much for taking the time to leave a review. I'm glad you're enjoying Inbox overall and feel that it's beneficial for your business. I can definitely understand how useful it would be to be emailed chat transcripts and to have a video calling option - I'll be sure to share that feedback with our developers. In the meantime, you can view conversation details in each customer's profile. All chats should be private by default, however please feel free to reach out to our support team (https://bit.ly/2AWw5VA) if I've misunderstood the request. Feel free to reach out to us about any notification issues as well, and our team will be happy to take a look. Thank you! - Brie, Shopify Support
March 1, 2023
Very good app. It works great it has lot a features like auto replies and questions also product display directly in chat definitely recommend.
Feb. 28, 2023
It is used very well, which increases the chance of ordering and provides timely service to customers.
Feb. 25, 2023
Easy to use on the Go cause of the app. But App doesnt allow to switch between more than one stores on the go
Thank you for taking the time to leave a review! I'm so glad you find the app easy to use. I can definitely understand how useful it would be to be able to swap between your stores within the app. I'll be sure to pass this feedback on to our development team. Thank you! - Brie, Shopify Support
Feb. 24, 2023
Reliable & consistent. Limited in 'options' and controls, but it gets the job done and is presentable. Suggestions for future updates: - settings to send only a single notification when a customer starts a conversation. Being flooded with 10+ emails in 2 minutes is a definite turn off from this app! - customization of e-mail reply to customers when they are offline. Current 'default' template is quite unprofessional looking - controls to add/make particular information, such as a phone number, mandatory when starting the conversation.
Hey, there. Thanks so much for taking the time and sharing these suggestions with us. We can see why having too many notifications for the same email can be a put off, and we understand that having a more customizable email template as well as the option to capture phone numbers is important to you - we'd be more than happy to share these suggestions as a feature request with our development team. Cheers! -Elias, Shopify Support
Feb. 24, 2023
Can't manage how to start a chat without giving all info related client name and email. Many propects are just quit our website because of that Any solution?
Hey, there. Thanks for taking the time and sharing this feedback with us. We understand that some customers may prefer not having to share their info in order to ask a question. However, in the event that there isn't anyone available to reply to customers using the online store chat, the email is required so that their questions can be forwarded to your inbox allowing you can get back to the customers later. That being said, we can see that there are some improvements that could offer a better experience, such as capturing the customers' information only when the online store chat is offline or by making some of the fields optional, and we'd be happy to share this feedback with our development team. Cheers! -Elias, Shopify Support
Feb. 22, 2023
Excellent, lots of great features built right in and free. What's not to love? We moved away from Tidio and am glad so far.
Feb. 21, 2023
I love this app! It makes it convenient and easy to respond to my customers in a timely manner. Resulting in sales.
Feb. 20, 2023
Shopify Inbox ist ein wichtiger Teil unseres Onlineshops weil es uns ermöglicht, direkt mit unseren Kunden zu kommunizieren und sie beraten zu können. Einfach in der Installation und noch einfacher im täglichen Gebrauch.
Feb. 18, 2023
L'app funziona benissimo, sarebbe utile che si potesse eseguire lo switch da un negozio all'altra per chi come noi hanno più negozi shopify.
Nov. 13, 2024
Edited: I wish the 'Instant Answers' had rich html so we could add Bold, Italic, and URL's into those answers to direct customers with more clear messaging. App is working great and love that it is free.
Thank you for taking the time and sharing this feedback. If the customer enters their email (using the online store chat) and an account is created without a password, then they can create a password by resetting their password directly on the customer accounts page. That being said, depending on the type of customer accounts that you're using, you may also be able to send a password reset (https://bit.ly/3ZOTOgP) to your customers. If you need more assistance on this topic, then please get in touch with us via the Shopify Help Center (https://bit.ly/2AWw5VA). Cheers. -Elias, Shopify Support
Feb. 15, 2023
Looks easy to set up and use but from client perspective the chat icon bugs everytime they try to initiate a chat. When they clic on the icon, it desepears and the website freeze completetly. It is so bad for client experience. How to avoid that? So for now i had to disable it.
Feb. 11, 2023
This is a great app. It enables you to connect with prospective customers and assist them with purchases or assist with customer service issues efficiently.
Feb. 26, 2025
Works quite well. Have not experienced any issues. Love the AI replies ... so spot on! Also love the ability to put messages in certain categories. Really like this app!
Feb. 6, 2023
very cool App! really great!. Would it be possible, if a customer chats with you, to see on which page he/she ist?
Thank you for taking the time to write your review and providing us with your feedback. At the top of the conversation view, you should see the name of the page that the buyer was on when they initiated the conversation. The page information does not update, and it will only reflect the page where the conversation was started. If you have any further questions about this please feel free to email me at [email protected]. -Victor, Shopify Support
Feb. 3, 2023
Great app - so functional and so good for my store and built in to shopify- have been using it for a few weeks now - cannot imagine life without it.