Shopify Inbox

Aug. 30, 2023

A great app, especially as it's free. It's missing just one thing that would make it on par with many of the chat systems that charge $$$ Add email piping. So sending an email to a specific email address creates a conversation. This would make this premium, easily.

Aug. 29, 2023

It seems to be working fine, which is strange considering it is a Shopify-made app. By the way, there is a bug with the official Bundles created using the new official app. In fact, bundles are always showed as not in stock in the chat on buyer side (of course they are not). They appear in stock from admin side, even in Inbox, but not on the chat. That's strange and must be solved asap

Aug. 20, 2023

Is there a way to have it optional providing the name and email address to continue the chat? It might discourage people from starting a chat at all if they want to ask just a quick question.

Nov. 13, 2023

For a free app it works fine. If basic message templates were added for instant answers that would save us a lot of time. Other apps have them. Easy, peasy.

Aug. 22, 2023

It's great but I need to be able to delete a sent message. Or alter it. Then it will be 5 stars. Cheers

Aug. 7, 2023

El servicio de shopify inbox es bueno pero estaría mejor que fue in-app y no otra ventana. Esa función haría que la mensajería sería más rápida y eficiente.

Aug. 1, 2023

Fijne app, werkt goed en overzichtelijk. Gelijk inzicht in klanten en bestelgeschiedenis van deze...

July 17, 2023

Shopify Inbox has served us very well over the years, however I would like to disable the recently introduced CATCHPA on the Inbox Chat. I do not believe this feature is serving us well. It reduces considerably the number of opportunistic chats that are taking place. Our potential customers do not want to jump through hoops to chat with us. Just add this option to the settings. In the meantime I am tempted to look for something else to replace Inbox.

July 16, 2023

It looks good, however, can't figre out how to configure answers to FAQ, that should be a simple feature. If I can't do that I will have to uninstall as there will be a lot of messages that are only a waste of time to answer.

April 27, 2023

Changed from Tawk.to as this is much better integrated with Shopify obviously. All seems great the biggest problem we have is the notifications. Tawk.to played a loud jingle when messages arrived and the browser icon on the PC would flash. Inbox seems to offer no notifications most of the time and then the odd time a single subtle bing. We have missed a few chats because of this and might be the reason we stop it and go back as it kind of messes us up and makes us look bad.

May 10, 2023

Easy app to install and navigate. 2 major issues: You get a copy of every chat message on mail - meaning, suddely you will have 20-30 mails which just is a notification mail. Impossible to turn off. I did try with the help from support. 2nd - the number of scammers has increased over the past 4-5 weeks. all from Nigeria.

Feb. 25, 2023

Easy to use on the Go cause of the app. But App doesnt allow to switch between more than one stores on the go

Feb. 24, 2023

Reliable & consistent. Limited in 'options' and controls, but it gets the job done and is presentable. Suggestions for future updates: - settings to send only a single notification when a customer starts a conversation. Being flooded with 10+ emails in 2 minutes is a definite turn off from this app! - customization of e-mail reply to customers when they are offline. Current 'default' template is quite unprofessional looking - controls to add/make particular information, such as a phone number, mandatory when starting the conversation.

Feb. 18, 2023

L'app funziona benissimo, sarebbe utile che si potesse eseguire lo switch da un negozio all'altra per chi come noi hanno più negozi shopify.

Nov. 13, 2024

Edited: I wish the 'Instant Answers' had rich html so we could add Bold, Italic, and URL's into those answers to direct customers with more clear messaging. App is working great and love that it is free.

Jan. 20, 2023

I have had this app installed about a month and so far it works good. Notifies me when a customer sends a message and hasn't crashed. So far I have been very happy with it.

Jan. 5, 2023

It's a great app when you're using the desktop version within the store, but 1 star gets knocked off for the mobile version. Mobile is sloooow and buggy and long conversations with a customer make the app almost unusable.

Dec. 20, 2022

Its has the right features and good integration that you need with any chat client. The only place its lacking is the customization of the look and placement on the website which should be granular otherwise its egoistic when you expend to dominate a single spot on the website which is prime for a lot of services.

Dec. 9, 2022

Great app runs smoothly and hopefully, additional features will be developed. Cant go wrong with a shopify developed app.

Nov. 28, 2022

This app really helps with customer service however there are a few glitches. In the open category for messages there should be a blue indicator if i still have new unopened messages there. Also a button that could reorder the messages so we can go through the ones on the weekends first. Every time we would scroll to a message for example on a Saturday when our offices are closed and reply to it, it will reset the whole inbox and I'd have to scroll all the way to the bottom again. Also an autocomplete for quick message replies like instagram has would also be kinda cool. Or the option to toggle that feature. These are just a few UI adjustments that i think could make this Shopify Inbox Feature even more spectacular.