Shopify Inbox

Reliable & consistent. Limited in 'options' and controls, but it gets the job done and is presentable. Suggestions for future updates: - settings to send only a single notification when a customer starts a conversation. Being flooded with 10+ emails in 2 minutes is a definite turn off from this app! - customization of e-mail reply to customers when they are offline. Current 'default' template is quite unprofessional looking - controls to add/make particular information, such as a phone number, mandatory when starting the conversation.

L'app funziona benissimo, sarebbe utile che si potesse eseguire lo switch da un negozio all'altra per chi come noi hanno più negozi shopify.

Edited: I wish the 'Instant Answers' had rich html so we could add Bold, Italic, and URL's into those answers to direct customers with more clear messaging. App is working great and love that it is free.

I have had this app installed about a month and so far it works good. Notifies me when a customer sends a message and hasn't crashed. So far I have been very happy with it.

It's a great app when you're using the desktop version within the store, but 1 star gets knocked off for the mobile version. Mobile is sloooow and buggy and long conversations with a customer make the app almost unusable.

This app really helps with customer service however there are a few glitches. In the open category for messages there should be a blue indicator if i still have new unopened messages there. Also a button that could reorder the messages so we can go through the ones on the weekends first. Every time we would scroll to a message for example on a Saturday when our offices are closed and reply to it, it will reset the whole inbox and I'd have to scroll all the way to the bottom again. Also an autocomplete for quick message replies like instagram has would also be kinda cool. Or the option to toggle that feature. These are just a few UI adjustments that i think could make this Shopify Inbox Feature even more spectacular.

The app is great. A function to send the chat to your email for records would be great to have.

Great app that allows us to provide instant customer service to our clients. The integration with Shopify and the ability to see where the customers are coming from (web page) as well as whether or not they placed an order is great. One feature that we would love to see is the ability to see the customer's cart and potentially edit it before the customer placed an order.

Allows for more efficient communication with customers on various platforms. Convenient to have everything in one place.

GREAT APP, but could get 5-STARS if was possible to switch between different stores or have a sort of hub with all the stores enabled with Inbox! Look at the forum as there are MANY request for this feature!

I use this app to communicate with customers and solve many problems of customers. It would be better if the app could add a tab bar to the filter.

It's a great point of contact BUT it would be AMAZINGLY HELPFUL if there was a SEARCH feature so we can easily search for chats via customer name and keywords.

[ Update: Rating this app from 3 to 4 stars. The Shopify Inbox team actually listened to my feedback, enabled customers to upload images, and fixed the integration page on their app. Thanks for that. However, I discovered a few more issues: 1. I integrated Shopify Inbox with Instagram, and when a customer chats from Instagram, it doesn’t show the customer’s name or username but instead shows, "Shop Visitor xxx." So we would need to go back to Instagram to check on the customer’s name or username, which is a hassle. It would be fantastic if you could display the customer's name or username, similar to how Facebook Messenger does. 2. I like the fact that this chat is visible on the checkout page as a button under the Total line, and when the chat button is clicked, the chat box is opened, but the color no longer corresponds to the theme’s chosen color. It appears to be black. It would also be great if this was fixed to correspond to the chosen color. ] __ [ Switched from tawkto for ease of sharing products directly from the chat itself and so that customers could track their orders directly from the chat. However, it would be better if customers are able to share images instead of having it sent through other means especially if they receive wrong or damaged goods or if they’re having issues on the website where they would need to share screenshots etc. Not having this feature would create additional hassle to the customer to email or WhatsApp us the issue. Also, there is a bug when the customer gets disconnected while chatting and when the customer resumes the chat, Shopify Inbox still marks them as ‘Customer is offline. Your reply will be emailed.’ Another bug is that the integrations are not working. The integrations page is just blank when clicked. Nothing happens. Will update this review if the customer upload image feature is introduced and if the bugs are fixed. ]

A quick way for customers to contact us and ask questions about the availability of products or about products we sell. Had some recent problems with Nigerian cons sending me multiple chat requests to my inbox. I blocked them on my end, but wonder if there is more that Shopify can do to stop these scam artists.

It's not the most refined but it works. Feels like it needs a facelift now. Convenient though but just a little clunky

I am using this App on my store www.snazzyhunt.com for the real time customer live support. Its really very helpful in store conversion. I recommend it to every shopify store owner to use this Amazing App. Thank you Shopify

I used this app to provide real time customer care. I love when it shows the customer's email and order number that the request pertains to as well as the showing of the customer's current cart items. It will be even better if I can paste screenshots directly in the message box instead of needing to make it a file then attach. Also if I can 'like or love' the customer's message directly as if in the actual chat program, that would be great.

总体很好，但是有时候新消息不会发邮件通知，希望改进。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。

Works great to communicate with customers. Only downside is having to sign in all the time if you get notified and don't have the web page or app loaded already. It's not too much hassle but if a customer is waiting live then it will consider you "away" and might end up emailing them by the time you reply.

This app has cut our emails down significantly--only wish they had an emoji option to add when talking to customers.