Shopify Inbox

Really good app - not just for messaging with customers but also the FAQs and quick answers. Just hope that promised Instagram link works well. One request is that variants can be linked to from the app linked to the generic product type isn't good enough.

The app has come a long way. Search is new which is good. Just the labels or tags would be great. We might be far away but an integration into WhatsApp would be revolutionary. AI is going good

Customers can contact us if they have questions about the different keratin treatments that we offer.

This app is useful, easy to use, I use it in my store and I recommend using it. To the dev: I would suggest making an improvement on the contact, where we have the user name and bellow we have messaged you from [Page title], currently, it shows only the page title and it's not enough, would be good if we add some unique information like SKU or the link to the page, a lot of users contact me and asking me a question about the product without saying the product name.

Very Good, works great . I will use it again . easy to chat . enjoy the app. thatk you very much. //

This app is fantastic. We're able to help clients wherever we are from a phone/ipad/laptop without any issues -- additionally it's helped close a ton of sales and maintained our reputation for fast client support. Great features throughout and easy to setup and customize. It would be amazing if there was a search component so I could find a conversation containing a particular word, order number, date, or name. I find myself needing to go back regularly to capture details and it's a lot to manually go through. Great job on this app overall, it's critical to our everyday business!

great for me /no problem it does the job and seems to be usefull, have to use it a little longer :)

I really love this app. I have gotten more customers because people can chat with me directly and with the automated messages, they can get responses quick. It's so helpful! I highly recommend!

Works very well. It the only messenger app I use now and its free so Its saves me money as well.....

Great App, so far so good! Only issue is my products arent linking to the chat even if i have selected the Availability Option on the products themselves

Great way to track customer comms and manage individual queries. Easy to assign staff and ensure all contact is maintained in a timely and efficient manner.

I like the app the only thing that made me give it three stars is everytime i log in it state we were unable to authenticate you you must confirm your account before logging in. So fustrating.

Transformed our ability to quickly react to customer enquiries and being able to extend support. Has had a definate positive impact on being able to turn an enquiry into a definate sale.

So far, I have found it helpful. Unfortunately the first few days it didn't load so now that it has I have apologized to those customers. I can already see how answering questions promptly will assist our sales. Many of those writing to us have items in their cart already and just need a bit more assistance.

ottimo, a volte si stacca e vai in down, pero per il resto sembra funzionare bene. implementerei la possibilità di creare un carrello direttamente dalla chat

After moving to Shopify Inbox our customer interaction speed and satisfaction has gone up. So easy to share the products details and help customers choose the right products. Well done.

Incredible app it just needs translations for the discount codes and when chating with team to appear on different sides

I'm so grateful for this app! I have successfully converted sales by connecting directly to my customers and answering their inquiries. The Shopify Inbox added a layer of trust and professionalism to my store.

It functions well, but we desperately need the option to search through all conversations. For example for a product name or any other keyword.

Great overview! LOVE it!!! Use it as an app but alson on the computer. Me and my coworker collects all answers here which helps us know who has answered!