Shopify Inbox

The app is okay. If you are a small team its great. If you have more staff this app does not have enough user controls or logs to support an actual team as of yet. The app will send out notifications to ALL staff members on your store no matter what. You as the master user / owner have no control to limit notifications, which means any user on your store (no matter permissions set) will get a notification about a chat. Also there are no logs of these emails being sent to staff members. I talked with Shopify support and they told me that each user would need to click an opt-out at the bottom of the first notification they receive, but since (as the master user) I would have no log of this happening it would create a bit of a security flaw. Until proper user permissions, that are controlled by the master user are set in place I will not be able to use this app. I really hope this is updated because this app has a lot of promise. Other chat apps currently have more robust options and permission settings and I would recommend using them until updates.

I love it because I can do it with my mobile phone and have it on my desktop. Saved five sales the first day.

It seems to be a really good way to engage with customers and I love the fact that if you miss their question, you can actually email an answer to them.

This app helps with customer enquiries anytime of the day. Very useful. It will help if the app can real time indicate another user in the store is typing/ drafting the message. This is to avoid duplicate replies from different users.

It would be better if we did not have to login every-time. Once we are in Shopify Admin we should be able to open the inbox caller to respond.

I use the app to reply to message. I like getting the notifications when I have a message. I do not like that I have to hold the swift key to go to a second live in a message because when I hit enter, it automatically sends the message.

Just recently started using the chat feature, I like how its fast and efficient way to connect with customers whereas they were sending us emails. Easier to communicate via a real time chat.

Hi - we started using Shopify inbox as we wanted a chat option with our customers. It works well, a lot of the replies are delivered by email rather than on the chat, and this is because we have missed the notification and the customer has moved off the site and is no longer online. Notifications are not send to the mail address that has shopify open, which means we often miss that a message has arrived. PCs can chime a lot especially when your phone is connected to the PC like mine is. I would like more control over the notifications to push a notification to an email address, regardless of whether that email address is currently logged into Shopify. Overall though it is a good app

efficient. nice tool. could do with being able to make paragraph breaks in replies to make info clearer for customers

We have had enquires straight away. I think people are more likely to use a chat function than to fill in the contact form.

Being able to respond immediately to a customers questions ensures that we capture the sales and makes the customers feel confident in shopping with us

Shopify Inbox gives me flexibility in replying to my customers' queries. The quick reply and FAQS features are invaluable for my brand which operates worldwide. One thing they can improve maybe is how is the UX/UI, I mean how replies appear to customers in their emails. Stringing the whole conversation in every reply looks overwhelming.

COOOLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLCOOOOLLLLLLLLLLLLLL

Help us to communicate with my customers. It's better if I can view the pictures of my products when my customer contacts us.

It is a great app. I was looking for an app where clients can connect with me without leaving the page. Not only does it allows that in real time, not only is it free but it allows we to provide them important FAQ for shipping and return policy that they ask me all day since no one ever reads anything. Best of all, it is free.

I used the app and instantly I was able to engage with the customers who were visiting our channel. Thanks to that, losing no leads.

Really good app - not just for messaging with customers but also the FAQs and quick answers. Just hope that promised Instagram link works well. One request is that variants can be linked to from the app linked to the generic product type isn't good enough.

The app has come a long way. Search is new which is good. Just the labels or tags would be great. We might be far away but an integration into WhatsApp would be revolutionary. AI is going good

Customers can contact us if they have questions about the different keratin treatments that we offer.

This app is useful, easy to use, I use it in my store and I recommend using it. To the dev: I would suggest making an improvement on the contact, where we have the user name and bellow we have messaged you from [Page title], currently, it shows only the page title and it's not enough, would be good if we add some unique information like SKU or the link to the page, a lot of users contact me and asking me a question about the product without saying the product name.