Shopify Inbox

It helps me to communicate with my team when out of office to better assist my customers. Better communication flow

j'utilise cett app pour faire mes vente en ligne c'est top fluide et felxible reste juste a ajouter un bloc pour les clients pour pouvoir envoyer des photos

launched my website and made my first sale after 3 days! That may not sound like much as to other businesses, but it was for my small business and this chat was what made it happen because I was able to chat with the customer and she placed the order! so happy

I like the app because it helps me communicate with customers quickly which in turns increases sales. I also like that you can assign a team member to answer the chat.

It's easy to use, but as an instant chat tool, there is one place that your team needs to optimize, that is, when the seller has something to communicate with customers, the seller can't find the instant chat portal on the order page of shopify, so this suggestion is optimized to make the chat tool better meet the needs of seamless communication between merchants and customers. Thank you.

Game changer really helps me scale my business and pull in extra sales. The ability to suggest products and share pictures is very valuable.

The chat feature is a good feature. It gives customers (and owners) a chance to ask questions and give answers, if not right away, within a reasonable time.

I had no issues with the app. I ditched facebook chat for this one on all my websites and I have absolutely no regrets!

The interface is unnecessarily complicated. Too many screens have to be navigated to accomplish knowing if there are messages or even replying. However, it is useful and we will continue using it. Recommendation - make the dashboard the place linked to messages and be able to respond much more easily.

Only thing i wish you could do is archive the messages or have something to clear them after you have replied

De momento cumple las expectativas básicas y eso está bien. Nos gustaría que en el futuro incluyan el manejo de horarios, de forma tal que tras establecer un horario laboral se pueda enviar un mensaje de ausencia (tienen algo similar implementado, pero no se maneja con horarios). Deberían eliminar o al menos dar la opción de poder desactivarlo/activarlo a demanda, la parte de que el chat registre en la web de forma automática al prospecto que conversa por primera vez dando su nombre, apellido y correo. Eso termina creando conflictos porque el cliente no sabe que se ha registrado y cuando ya lo intenta, no sabe su contraseña ni ha recibido un correo de invitación.

I use this app to communicate with my customers and so far this is the best app I have used for this purpose.

Need on Desktop: Ability to search chats (a must) Relabel chat headings (this was there before but can't find it now?). Super handy to be able to add a customer name or note there. Save images with an extension, have to rename them every time right now to open them. Bulk manage chats (archive etc) Expire old chats after xxx days Also need to be able to sent the chat to the customer in Email afterwards like Shopify support does. Thanks

We previously used Tidio as a live chat feature on our website however, learning Shopify offered a live chat addition without an extra fee we though we'd give it a go. Features-wise it offers us nearly everything we previously used with Tidio however, the feature I miss most is the search function. Messages from customers are still held within the system after the customer is no longer active however, should you need to contact that customer regarding something you have to scroll through (in our case) hundred of messages to locate that same customer. As time goes on and more messages are received this only becomes worse however, its really not the end of the world. The positives far out-weight the negatives in this case!

Search function is desperately needed for looking back old conversation. or letting us to rename the conversation will be great.

Easy and very helpful, many customers contact us before buying. They realize that there are real people who can do a real consulting, helps them a lot with their decision.

Good APP. There are suggestion that I can read the picture on inbox from facebook or meta. Please show the picture in Inbox, thanks.

Guter Anlaufpunkt für Kunden :) Kommen viele Anfragen darüber rein. Noch besser wäre es wenn man noch mehr automatische Nachrichten nutzen könnte.

Great feature for customers to be able to chat easily and we can see exactly what product page they're on to assist them easily.

Very easy to use, you can receive customer information in a timely manner, and customers can chat with me without registering. And it's free, I would recommend it to my friends.