Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,301
chart
#266
All reviews
Review RSS Feed
Sept. 6, 2022
Shopifyの標準機能として､よくできていると思います。 スマホのアプリはよくできていて、お客さまの問い合わせにすぐにお応え出来ます。 FAQのツリーと統合できたり、簡単なフォームをお客さまに提示できると尚良いです。
Feb. 15, 2022
I find that many more customers are reaching out for help. In the past I only had a "contact us" page and customers used it sparingly. Now we get engaged customers every day.
Hey there, Modish! Thanks for taking the time to leave us a review for Inbox! We're so happy to hear that Inbox has had a meaningful role in helping you enhance your customer care practices for your business. Customers love being able to speak to businesses, and we're happy we were able to help you build these types of special relationships with your customers! -Imogen, Shopify Support
Feb. 14, 2022
I am using this app to talk to customers/shoppers who visit my store. Generally I like it. Would be nice to be able to set the app to pop up on my PC screen whenever someone sends a message. Most of the time, I do not see the messages immediately. Also, a bit of a tutorial on setting it up, etc. would be very helpful going forward. Bottom line, you're on the right track here - I like this app a lot! Kudos!
Thanks for taking the time to leave us a reply, Electricbyke! We're happy to hear that Inbox has been bringing value to your business! You have some great suggestions here, and we always appreciate feedback. I'm going to pass these suggestions along to our product development team so they can look into adding them down the line. In terms of a tutorial, we do have our help document that goes over set up steps (https://bit.ly/3sdVbaF), but we recognize that additional resources may be helpful for some. Thanks again for your review! - Imogen, Shopify Support
Nov. 23, 2025
It has potential but still needs improvement. I rarely get the notifications and miss chats often. While I'm covered with the email responses I would like to be more responsive to my customers. ** Update! Getting much better!! **** Next update*** Notifications are working great now! I changed to 5 stars!!
Hey there, Route 32! Thanks for taking the time to leave a review for us. We've seen reports about delayed notifications before, and we're happy to assist you with getting this situation sorted. One thing we've noticed is that the 'adaptive battery' setting on some devices impacts notification delivery. Adjusting this setting on your device should allow you to get notifications as expected. If you find that notifications are still taking some time to arrive, or not arriving at all, please reach out to our live support team using this link, https://bit.ly/3c5icUc, and they can assist you with troubleshooting. -Imogen, Shopify Support
Feb. 14, 2022
Amazing, just installed this, works way better than FB chat! I like how you can add a product in there and how it tracks and shows what page the consumer was on when they clicked chat! **** TO IMPROVE PLEASEEEEEEE! Give an option to report SPAM---I'm getting 40% of my messages from developers and apps trying to sell to me!---I want to be able to block them. This is only for consumers, there should be a penalty to whoever gets blocked (e.g. companies trying to solicit business), I hope you add this block/spam feature.
Thanks so much for this feedback, it is great to have this suggestion regarding blocking spam. I will be sure to pass this onto the developers! -Ivy, Shopify Support
Feb. 14, 2022
very useful and professional. The customers contact with us easily and we can reply to them offering a good service.
Thank you for writing your review and I'm delighted to hear that the app has helped you stay in regular contact with your customers! We appreciate you taking the time to share your feedback with us here. -Victor, Shopify Support
Feb. 14, 2022
I do like this app as it's easier for customers to contact you instantly without waiting. However we've had a couple of occasions where people have used obscene language and there's no way to block them.
I'm glad to see that you've found customers have been able to contact you directly through the Shopify Inbox app but am sorry to hear that some have used this feature to send rude and obscene messages to you. Shopify's support team is able to place a 7-day block on specific users from contacting you through Inbox, so if you'd like to make use of this please contact us directly so this can be done for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Feb. 14, 2022
Helpful for fixing customer queries in real time. Allows us to stay on top of our communications and deliveries.
I'm delighted to hear that the Shopify Inbox app has allowed you to better manage communication with your customers and stay on top of queries as they come in. Thank you for writing your review and sharing your experience using the app here. -Victor, Shopify Support
April 5, 2022
Dit is een heel functionele app en een echte toevoeging aan het Shopify platform. Reeds veel klanten geholpen met de Inbox.
Feb. 14, 2022
Fatta bene, da molte possibilità nella chat, come i messaggi automatici, le risposte rapide, condivisione dei prodotti e degli sconti. Adoro il fatto di avere l'app dedicata per il mobile e le integrazioni con messanger, apple chat, facebook..! Unica pecca, ha dei ritardi nella ricezione dei messaggi, a volte di 3-4 minuti che fanno perdere il cliente. Inoltre sarebbe bello se, quando il cliente apre la chat, potesse inserire il numero di cellulare in alternativa all'email. Ma so che shopify è in continua evoluzione ed anche questa app è stata ottimizzata ed aggiornata molte volte negli ultimi mesi, quindi miglioreranno anche questo ;)
Feb. 13, 2022
It didn't seem to work on my phone, I don't know why, mine is Huawei Hongmeng system. Is this system not supported?
Thank you for writing your review and for sharing your feedback with us here. The Shopify Inbox app can be downloaded and used on iOS and Android devices, so you would not be able to use the app on a Huawei device that doesn't use either of these operating systems. -Victor, Shopify Support
Feb. 13, 2022
Till now, it is perfect. Very fast and convenient. It would be better if the page display icon can be fixed in one position, the suspension is very affecting the appearance.
Thanks so much for this feedback! -Ivy, Shopify Support
Feb. 12, 2022
We really appreciate this email app. great to have it for instant access to our students. thanks from the Canadian Barista Institute.
So glad to hear the instant access works well for you, thanks for taking time to leave this review! -Ivy, Shopify Support
Feb. 12, 2022
I already had a "Contact Me" link on my site. Since adding the live chat, customer interaction has gone up considerably. Many have resulted in immediate sales.
Great to hear customer interaction has improved, thank you for taking time to leave this review! -Ivy, Shopify Support
Feb. 12, 2022
It helps me to communicate with my team when out of office to better assist my customers. Better communication flow
I am so glad to hear the work flow works well for you. Thank for taking time to leave this review. -Ivy, Shopify Support
Feb. 12, 2022
j'utilise cett app pour faire mes vente en ligne c'est top fluide et felxible reste juste a ajouter un bloc pour les clients pour pouvoir envoyer des photos
Feb. 12, 2022
The app is light, manageable on different devices, but most of the time it has hiccups or it doesn't work at all. Pity: it could be a real asset!
Thanks so much for this review. Can you tell me more about these "hic-cups"? If this is ongoing, I would advise reaching out to our live support so they can troubleshoot this for you. -Ivy, Shopify Support
Feb. 11, 2022
launched my website and made my first sale after 3 days! That may not sound like much as to other businesses, but it was for my small business and this chat was what made it happen because I was able to chat with the customer and she placed the order! so happy
That is awesome, so glad to hear the app is working well and has helped to secure orders for you. Thank you for your feedback. -Ivy, Shopify Support
Feb. 11, 2022
I like the app because it helps me communicate with customers quickly which in turns increases sales. I also like that you can assign a team member to answer the chat.
Thank you so much for taking time to write this review, I am glad the app is working well for you! -Ivy, Shopify Support
Feb. 11, 2022
It's easy to use, but as an instant chat tool, there is one place that your team needs to optimize, that is, when the seller has something to communicate with customers, the seller can't find the instant chat portal on the order page of shopify, so this suggestion is optimized to make the chat tool better meet the needs of seamless communication between merchants and customers. Thank you.
Hello - Thanks so much for taking the time to write this review. That is a great idea, and I will be sure to pass this onto the dev team. -Ivy, Shopify Support