Shopify Inbox

So far so good. I wish it shows the SKU of the item the customers browsing instead of: XXX messaged you from xxx page.

Love this app, can't wait to see if they add in more integrations like, "SMS conversations" from Klaviyo and Recharge!!

This app is very helpful for small business owners who is just starting like me. It connects to your apple account that you can communicate with your customer with a professional logo

Very useful app, connects well to all devices and has a nice FAQ features which saves a lot of time for users

Excited to learn more about this feature and to see how it works. It is important to have quick and complete conversations.

Veldig bra. lett og bruke. vi får en god kommunikasjons mulighet med alle kundene via denne. funker bra

Fast, and I can give customers answers straight away. Saves time to answer than email. A great way to connect!

This app is really great. My only real complaint is that customers cannot upload photos. This would be helpful for our business if this feature was added.

Shopifyの標準機能として､よくできていると思います。 スマホのアプリはよくできていて、お客さまの問い合わせにすぐにお応え出来ます。 FAQのツリーと統合できたり、簡単なフォームをお客さまに提示できると尚良いです。

I find that many more customers are reaching out for help. In the past I only had a "contact us" page and customers used it sparingly. Now we get engaged customers every day.

I am using this app to talk to customers/shoppers who visit my store. Generally I like it. Would be nice to be able to set the app to pop up on my PC screen whenever someone sends a message. Most of the time, I do not see the messages immediately. Also, a bit of a tutorial on setting it up, etc. would be very helpful going forward. Bottom line, you're on the right track here - I like this app a lot! Kudos!

It has potential but still needs improvement. I rarely get the notifications and miss chats often. While I'm covered with the email responses I would like to be more responsive to my customers. ** Update! Getting much better!! **** Next update*** Notifications are working great now! I changed to 5 stars!!

Amazing, just installed this, works way better than FB chat! I like how you can add a product in there and how it tracks and shows what page the consumer was on when they clicked chat! **** TO IMPROVE PLEASEEEEEEE! Give an option to report SPAM---I'm getting 40% of my messages from developers and apps trying to sell to me!---I want to be able to block them. This is only for consumers, there should be a penalty to whoever gets blocked (e.g. companies trying to solicit business), I hope you add this block/spam feature.

very useful and professional. The customers contact with us easily and we can reply to them offering a good service.

Dit is een heel functionele app en een echte toevoeging aan het Shopify platform. Reeds veel klanten geholpen met de Inbox.

Fatta bene, da molte possibilità nella chat, come i messaggi automatici, le risposte rapide, condivisione dei prodotti e degli sconti. Adoro il fatto di avere l'app dedicata per il mobile e le integrazioni con messanger, apple chat, facebook..! Unica pecca, ha dei ritardi nella ricezione dei messaggi, a volte di 3-4 minuti che fanno perdere il cliente. Inoltre sarebbe bello se, quando il cliente apre la chat, potesse inserire il numero di cellulare in alternativa all'email. Ma so che shopify è in continua evoluzione ed anche questa app è stata ottimizzata ed aggiornata molte volte negli ultimi mesi, quindi miglioreranno anche questo ;)

It didn't seem to work on my phone, I don't know why, mine is Huawei Hongmeng system. Is this system not supported?

Till now, it is perfect. Very fast and convenient. It would be better if the page display icon can be fixed in one position, the suspension is very affecting the appearance.

I already had a "Contact Me" link on my site. Since adding the live chat, customer interaction has gone up considerably. Many have resulted in immediate sales.

It helps me to communicate with my team when out of office to better assist my customers. Better communication flow