Shopify Inbox for Shopify

Shopify Inbox

An AI sales associate that knows your customers
Rating
4.5
Feedback
5,798
Reviews
Chart
#146
Shopify

All reviews

5 / 5 Share
April 7, 2022

This app is very helpful. I can communicate with my customers, which is of great value and highly important!

Store Using app Total reviews Average rating
Beauty In Stone Jewelry Over 1 year 7 4.4
4 / 5 Share
April 7, 2022

Très bon plugin, des fonctionnalités intéressantes, directement liés à shopify et Facebook. Avant je dépensais plusieurs centaines d'Euros par mois pour un service équivalent, le fait qu'il soit gratuit est un gros plus. Il y a par contre plusieurs axes d'améliorations enviable, l'idéal étant qu'il puisse fournir un service comparable à celui de Tidio (par exemple)

Store Using app Total reviews Average rating
Housse De France 28 days 4 4.8
5 / 5 Share
April 6, 2022

We open up the first Thursday of the month to serve our community. The chat feature allows our customers to reach out to us regarding questions, their order or any other information. Our customers love it.

Store Using app Total reviews Average rating
5 / 5 Share
April 5, 2022

Works well. Great service from shopify. Guaranteed to boost conversions on your store and gain customer trust.

Store Using app Total reviews Average rating
East Coast Wilderness 4 days 2 5.0
5 / 5 Share
April 5, 2022

Excellent app. Easy to set-up and use. Has increased interaction with customers and sales conversions.

Store Using app Total reviews Average rating
The Courthouse Collection About 1 month 5 5.0
5 / 5 Share
April 4, 2022

Very easy to set up and use. Never had a website and with the help of shopify got it up and running. Fast

Store Using app Total reviews Average rating
RusticFarmhouseDecor 2 months 6 5.0
5 / 5 Share
April 4, 2022

This is a very helpful tool on how to connect with your customers as soon as possible. It helps to get a pop-up saying you are getting a message so you can answer quickly.

Store Using app Total reviews Average rating
Kim Kimble 3 months 1 5.0
5 / 5 Share
April 25, 2022

Great. Easy to set up and use and link to the business. Phone app means you can keep up to date with it while you are not at your desk. Cant turn it off during closed hours but this means you don't miss customers and can get back to them the next day.

Store Using app Total reviews Average rating
Westmorland Sheepskins 11 months 3 5.0
5 / 5 Share
April 4, 2022

Great free app by Shopify. Really efficient and integrates brilliantly with Shopify itself. Recommend for all ecomm stores

Store Using app Total reviews Average rating
GrowGrows About 2 months 10 5.0
4 / 5 Share
April 4, 2022

What a pity that we cannot use one Shopify Inbox for 2 shops at the same time (if U want to use Inbox for next shop U need to log out and login). Other things are really great!

Store Using app Total reviews Average rating
4kidspoint.pl 29 days 10 4.9
Developer Reply

Hi there, 4kidspoint.pl. Thanks so much for taking the time to leave a review for Inbox! Your feedback regarding not being able to switch between stores in app has been a feature requested in the past! I'll put forward an additional feature request to the team on your behalf, so they can be reminded how much this functionality is desired. If you have any additional feedback for us, feel free to reach out! -Imogen, Shopify Support

3 / 5 Share
April 3, 2022

It is a lot better than when the app first came out but it's annoying that you still cant switch between stores without completely logging out.

Store Using app Total reviews Average rating
Freckled Sage Almost 2 years 1 3.0
Developer Reply

Hey there, Freckled Sage. Thanks so much for taking the time to leave us a review for Shopify Inbox. Your complaint about having to logout entirely to switch between stores is one that we have absolutely heard of before. I'm happy to let you know that I will be taking this feedback to our Product Development team, so they can look into adding some sort of switching functionality in the future. Though I can't comment on a timeline, you can rest assured that your feedback has been delivered. -Imogen, Shopify Support

4 / 5 Share
Oct. 25, 2023

This is a great add on feature that allows you to keep the original email requests handy.

Store Using app Total reviews Average rating
ClassicJapaneseMotorcycles Almost 2 years 2 4.0
5 / 5 Share
April 3, 2022

I have been using this for the past month or so. I haven't had a lot of traffic, but the few interactions have been helpful and and some have led to sales from "unsure" customers.

Store Using app Total reviews Average rating
Albaco Collectibles About 2 months 2 5.0
5 / 5 Share
April 3, 2022

working great! wish I would have found the app sooner! makes communicating with our customers easy and helping to boost sales!

Store Using app Total reviews Average rating
ReNewedPet 3 days 5 5.0
5 / 5 Share
April 2, 2022

Honnêtement, je ne pensais jamais que les gens utiliseraient le tchat pour me contacter, mais c'est un des plug-ins qui me donne le plus de ventes ! C'est un must, et c'est gratuit en plus.

Store Using app Total reviews Average rating
L'échoppe de pêche 5 months 2 5.0
5 / 5 Share
April 2, 2022

Enjoy the App, enables quick response to customers. Great tool ! Thanks for always helping to improve my Shopify Store.

Store Using app Total reviews Average rating
KCR Golf Store 29 days 3 5.0
4 / 5 Share
April 1, 2022

I really like how simple it is to get every message at the same place, but I wish there were more automation possible (complete flows with answer choices for the customers) and there is also much room for improvement concerning bilingual sites.

Store Using app Total reviews Average rating
Quebec SUP About 2 months 5 4.8
Developer Reply

Thank you for taking the time and providing the feedback! We're delighted to hear that you're liking our app. We understand that you'd like to have more automation features and language support for Shopify Inbox, and we'd be happy to pass your suggestions along to our development team. Cheers! -Elias, Shopify Support

5 / 5 Share
March 31, 2022

Works great so far! I've been using it for months and it really helps with connecting with our customers and answering their questions efficiently.

Store Using app Total reviews Average rating
ShapeWaist Over 2 years 6 4.3
5 / 5 Share
March 31, 2022

it helps facilitate communication with customers and best of all its free. our customers use it daily

Store Using app Total reviews Average rating
NY Fifth Avenue About 2 months 6 5.0
5 / 5 Share
March 30, 2022

So handy for a small business with employees who take on multiple roles! Love that I can easily respond straight away on my phone as I go about my other work responsibilities, and that it syncs with Facebook, etc. Can't wait for the Instagram integration!

Store Using app Total reviews Average rating
Kiwi Made Toys 15 days 1 5.0
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