Shopify Inbox

Nice free app. The only thing that annoys me, is that enter automatically sends the message, and you need to hold shift to make a new line. There should be a setting to disable this, so you can only send by clicking "send"

was noch schön wäre, wenn die Kunden über diese Funktion noch Bilder schicken könnte. Ansonsten bin ich sehr zufrieden mit der App.

This app is perfect During the conversation, products and stocks are ready , you can use this app that shopify Inbox. recommend

I like the way this enables me to answer questions from customers. I use it to make sure they have everything they want. The email integration is a great tool for missed messages.

Easy app to use and has made a large increase in the communications with our customers. Would highly recommend.

better than zendesk since we can have multiple users on the app at that same time. And it's free which is definitely a huge bonus for us since we are a small business without a lot of extra $$ for apps like this.

Works pretty well. Simple but efficient and free. The only issue is when sending a product to a customer, it shows some HTML code.

The app is simple and hasslefree. It seems to work extremely well and doesn't really have any shortcomings. We are looking at some form of integration with an AI system but it's early days yet but clearly we can see the potential is there although we assume that shop I will probably probably enhance its capabilities in this area over time. It certainly simple for the staff to use as it currently is to discuss issues with customers and also to upload attachments and instruction sheets.

good

Update: I am now re-using this app now that it has customer information, Notifications are working, It has a way to go before a 5 star app. Needs "Peek" see what customers are typing as they type. Big time saver. Also would like the ability to send a copy to my help desk when I need to. I tried this on SkinCareBySuzie.com, First the Pros: Love product cards the ability for the customer to add to cart or buy directly from the chat is another sales channel, (sorely lacking from other chat apps) The ability to give a discount coupon and the customer can just click on it and have it applied is a great feature. Mobile app works well. Now the CONS: WHERE is the customers order information? This does not have the customers order information integrated in the the inbox. In my opinion the is a must if you want to have efficient customer service. Many other chat apps have this, And this is Shopify so it surprised me that it was lacking it. Desktop notifications stopped working a few minutes after install. These 2 reasons were a deal breaker, Wish list: needs live visitor monitoring where you can see all visitor and who they are if they are logged in and what they have in their carts.

notification tone should be something I mostly missed my online customers. and customers coming back again with different chats it should be one tab only for a single customer. by mistakingly i replied twice to many customers. Everytime i have to login for online chats

This app has helped me to connect with my customers and provide direct feedback to their questions and concerns.

It helps us communicate with our customers. It could be improved if they gave more options on where it is located on the website.

A really useful tool and helps convert a lot of sales, highly recommend it. I also feel it helps build customer trust

i love this app. this app help me to get more order. This functions of this app, which I did not get from others.

I love how fast and interactive this feature is. I Always feel plugged into my customers. A great way to answer questions while it's still fresh on their mind.

excelente app, aunque hay mejoras que se pueden implementar, por ejemplo: poder habilitar que el cliente suba alguna imagen, cada vez que un cliente vuelve a usar el chat se pierde el historial del chat anterior, falta poder buscar texto en una conversación,

easy way to communicate with customers, fast and efficent. The iphone app works very well also, And sends to email when i'm out - highly recomended.

The Shopify Chat app has helped with conversions. We've generally found email inquiries are down and Chat numbers are up. Customers like the immediacy of it and we like the standard reply options. We'll see if we can keep up in the busy season. I wish it had an option to search previous conversations. if a customer starts a new chat, there is no way to find their earlier chat except for going back through all of the previous chats for the whole store. If a search option was added I'd give it 5 stars.

The app is very useful. I get my clients to chat very easily and closed the deals. Just one thing that I miss is if it could be on the checkout page or if we had the option to place the "Chat with us!" button anywhere.