Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,301
chart
#266
All reviews
Review RSS Feed
Feb. 19, 2022
notification tone should be something I mostly missed my online customers. and customers coming back again with different chats it should be one tab only for a single customer. by mistakingly i replied twice to many customers. Everytime i have to login for online chats
Thank you for sharing your experiences with the Shopify Inbox app here and for providing us with your feedback on how we can improve the app moving forward. We appreciate your suggestions and I'll be sure to pass your comments on to our development team. -Victor, Shopify Support
Feb. 18, 2022
The ONLY APP I pay for in our 16 year old online shop, it's a fantastic app and easy to log in and be active or offline, you can even message all the ones you missed while sleeping right from the chat screen, on any computer you have or phone. The people who ask questions are interested in buying, this gives you the opp to guide them to the checkout full of answers to their questions. Best App ever!
Feb. 18, 2022
This app has helped me to connect with my customers and provide direct feedback to their questions and concerns.
Feb. 17, 2022
It helps us communicate with our customers. It could be improved if they gave more options on where it is located on the website.
Hi, there. Thanks so much for leaving a review for Shopify Inbox! We're happy to hear it's helping you communicate with your customers! Your suggestion regarding customizing where the the chat can be located on your website is a fantastic idea! I will bring that feedback to our Product Team so they can look into bringing this functionality to live. In the meantime, you may be able to hire a Shopify Expert to edit your theme coding so you can move your Inbox window into the desired location. You can look through the list of potential Experts at the following link: https://bit.ly/3HkZ0R4. Thanks again for leaving a review for us! -Imogen, Shopify Support
Feb. 17, 2022
A really useful tool and helps convert a lot of sales, highly recommend it. I also feel it helps build customer trust
Feb. 17, 2022
i love this app. this app help me to get more order. This functions of this app, which I did not get from others.
Feb. 17, 2022
I love how fast and interactive this feature is. I Always feel plugged into my customers. A great way to answer questions while it's still fresh on their mind.
Feb. 17, 2022
excelente app, aunque hay mejoras que se pueden implementar, por ejemplo: poder habilitar que el cliente suba alguna imagen, cada vez que un cliente vuelve a usar el chat se pierde el historial del chat anterior, falta poder buscar texto en una conversación,
Feb. 17, 2022
use this app all the time, makes my work easy to deal with quickly Every piece is assembled, and delivered to anyone with extraordinary care, and love
Feb. 17, 2022
easy way to communicate with customers, fast and efficent. The iphone app works very well also, And sends to email when i'm out - highly recomended.
Feb. 16, 2022
The Shopify Chat app has helped with conversions. We've generally found email inquiries are down and Chat numbers are up. Customers like the immediacy of it and we like the standard reply options. We'll see if we can keep up in the busy season. I wish it had an option to search previous conversations. if a customer starts a new chat, there is no way to find their earlier chat except for going back through all of the previous chats for the whole store. If a search option was added I'd give it 5 stars.
Hey there, DR Mower Parts. Thanks so much for taking the time to leave a review for us. We're so glad to hear about the value that Inbox has added to your customer service workflow. Your suggestion regarding there being a search function to locate older messages is fantastic. I will be bringing this feedback to our product development team, so they can see that the desire for this feature is alive and well. Thanks again for your review! -Imogen, Shopify Support
March 1, 2022
The app is very useful. I get my clients to chat very easily and closed the deals. Just one thing that I miss is if it could be on the checkout page or if we had the option to place the "Chat with us!" button anywhere.
I am glad to hear that you have found Shopify Inbox to be a useful too for staying in touch with your clients. We appreciate you sharing your feedback with regards to moving the chat button, and I will be sure to pass your comments onto our app team. Thank you for writing your review. -Victor, Shopify Support
Feb. 16, 2022
So far so good. I wish it shows the SKU of the item the customers browsing instead of: XXX messaged you from xxx page.
Thank you for writing your review and I'm glad to hear that you're enjoying Shopify Inbox thus far. I can see why this would be helpful and I'll be sure to pass your comments onto our app development team; we appreciate your feedback on this. -Victor, Shopify Support
Feb. 16, 2022
Love this app, can't wait to see if they add in more integrations like, "SMS conversations" from Klaviyo and Recharge!!
Feb. 16, 2022
This app is very helpful for small business owners who is just starting like me. It connects to your apple account that you can communicate with your customer with a professional logo
Feb. 16, 2022
Very useful app, connects well to all devices and has a nice FAQ features which saves a lot of time for users
Feb. 16, 2022
Excited to learn more about this feature and to see how it works. It is important to have quick and complete conversations.
Feb. 16, 2022
Veldig bra. lett og bruke. vi får en god kommunikasjons mulighet med alle kundene via denne. funker bra
Feb. 16, 2022
Fast, and I can give customers answers straight away. Saves time to answer than email. A great way to connect!
Feb. 15, 2022
This app is really great. My only real complaint is that customers cannot upload photos. This would be helpful for our business if this feature was added.
Hi, there! Thanks for taking the time to leave us a review. Your photo upload suggestion is certainly a great idea of a feature, so I'll be sure to pass that along to our development team for their consideration. Images can be helpful when it comes to supporting folks, and getting context around issues, so I understand the desire for this entirely. Thanks for the suggestion! -Imogen, Shopify Support