Shopify Inbox

Great to have it all in one place so customers can reach me and I can either message straight back or get back to them at a later time.

It is ok, but I would prefer to have the people contact directly on my email if they need something, that way I see it and do not miss anything.

Would be even more helpful if we can connect to other apps such as what's app and emails. It's simple and easy to use.

I love it! but I wish there would be a quicker bottom to activate and deactivated without logging separately (it's just repetitive, we have to log in to get into the account and then do it again for the chat)

Super helpful for managing in real time the customers on the page, helps close deals and alleviate the unknowns for our customers by having someone to chat to. This also provides a tonne of social proof

so far it seems good but it would be nice to be able to customize the track my order message. right now the answer is to generic and just says Order was fulfilled. being able to add a link to the tracking would be much better!

The app allows for real-time interaction that increases profit by allowing us to react to customers' requests and have them increase the order

This really helps us communicate with our customers in real time! Great App to use anytime! Thanks!

Bonne application en générale. Nous avons plusieurs sites de commerce et malheureusement l'application ne permet pas d'être authentifié sur deux sites en même temps. De plus, ça ne rassemble pas tous les messages des différents canaux. Fonctionne bien malgré tout, work in progress et pour le prix, on ne peut pas se plaindre.

Good so far, I like that I can answer the chats and emails from my phone when I am not at the computer and the notification sound and icon make it obvious what kind of message it is.

Pretty handy. I like how this app gives me recent orders and interactions we may have had in the past for context.

wonderful. solved many issues in one place like a boss. really nice experience to handle all social handlers in one place, but this will be a Big boss if we can integrate WhatsApp with it.

I use this app daily to talk with my customers. It's really helpful and it works really well on mobile and desktop. Essential tool to a great, real time and authentic, customer service. The only improvement is in the UX, could be faster to reply or answer to a specific question, like some other chat tools. Strongly recommend!

The app has some very good features like Initial FAQs, snipits and access to products for linking and sales. Being able to answer questions on the spot is quite nice and has helped make sales. My only complaint is that my customers are not able to attach files in the chat and this can be an inconvenience if a customer needs to send an image. It would be nice if this could be incorporated into the app. Other than that it's great.

It is working well so far. Thank you for setting this up for Shopify patrons and shop owners. This is very helpful.

Useful app to answer customer queries on the go. Very useful that messages both from the site and Facebook end up in the same place.

I really like this app except that you can't type paragraphs. As soon as you hit the return key to make a new paragraph or if you forget and hit the return key by mistake, it sends the message before you are done with your message. It would be really helpful to be able to make paragraphs in the message to the customer.

So far so good. I love that it allows us to help our customers instantly. The only thing that bothers me is that there seems to be a delay when using on desktop. I hear my mobile pinging and then like 30 seconds later it pops up on my desktop. I don't like that there is an unnecessary delay in responding to the customers who are usually ready to purchase right then & there. But other than that, it's working great.

This app is very helpful. I can communicate with my customers, which is of great value and highly important!

Très bon plugin, des fonctionnalités intéressantes, directement liés à shopify et Facebook. Avant je dépensais plusieurs centaines d'Euros par mois pour un service équivalent, le fait qu'il soit gratuit est un gros plus. Il y a par contre plusieurs axes d'améliorations enviable, l'idéal étant qu'il puisse fournir un service comparable à celui de Tidio (par exemple)