Shopify Inbox

Since I added the inbox app to my website I have been really impressed with how easy it is to respond to and manage customer enquiries. I would say 90% of enquiries through the inbox app convert to sales as its allows me to quickly respond to a potential customers query from my phone while Im away from my computer. Whats not to love and its free !!!

My only barrier is trying to chat instantly. I noted a message days after the fact. Don't want to frustrate customers a text alert would be great way to keep you updated. It would allow you to click and respond on the app.

Inbox has been extremely helpful for both helping prospective and current customers with any questions or queries.

App works great and exactly as expected. If there was a little more customization and an "I'm away" type feature that could be toggled on/off, it'd be perfect. With that said, for the price, it totally meets our needs!

Used app to connect my messaging account to my Shopify store. Works, but needs further feature upgrades.

It's great that you receive an email and you can directly chat with customers in the chat box and as the business owner, this is great for our customers. THe issue that I have an Operations / Cust Care team who run Freshdesk and I would like to copy these enquiries into their system. At the moment we are cut and pasting the Shopify Inbox calls into Freshdesk. Can this be improved? Apart from that I'm very happy with the front end and I'm just setting up my typical Q & A automation.

Ich finde das Tool bis auf ein paar Kleinigkeiten sehr gut! Allerdings antworten viele nach erfolgter Anfrage und Beantwortung nicht mehr. Woran das liegt ist mir bisher schleierhaft. Auch werden Gästeanfragen nur mit Kürzeln, die keine Rückschlüsse auf Personen zulassen angezeigt.

The order check function and auto-response are useful. But it has no idea what the customer is viewing so that's not good for sales. Wish could improve it.

This is a great way to stay connected with customers. It has been a very regular tool we have come to rely on.

Well made application however cannot be useful in a multi-account setting... Really unfortunate because if you manage several sites from your mobile you have to disconnect and reconnect, too long at the risk of losing the discussion.

I use this app to get messages from all customers, whether on Facebook, Instagram, or Shopify. I also get messages from new customers who visit my store. Notifications are usually sent to my email address; I also receive a desktop notification. It is awesome!

Great to have the ability for customers to get in touch. I'm not actually online and available all the time, but when I'm not I can email customers with the response.

It does what it's designed to do. I wish there was a link to the page my customer is contacting me on. It just gives me the page title which can be hard to find sometimes and not very efficient for a fast response time. You have to always have the Inbox tab open to get desktop notifications for open conversations. Other than that, it works fine just had some design suggestions.

This app has helped me reach the pinnacle of customer service. It has also helped me help answer customers questions whilst they are checkout to seal the deal.

I wish it would take me automatically to the store I have it linked to without having to relog in for whatever reason, and let me use the enter button, so I can professionally write e-mails without it going one line. Other than that, I'm pleased, just wish there'd be a noise or something on the notifications so I can respond faster

By all accounts, everyone using Chat in our company love it, and customers seem to be willing to use it often for their even smallest question, which is great.

Love only dealing with one location for all our messages! Definitely makes keeping track of all the inboxes soo much easier!!!

I recommend this tool 100%. Is easy, friendly, and very convenient to use. Keep real-time track of the visitor to your store. Help you to answer their question about your products or services and the most important new leads for future campaigns or promotions. Don't waste your time...download and install today.

I like seeing customer details ( eg their order number or 'add to cart' info) with their chat. Its good that it merges with FB messenger

I didn't think I would like this app at first, due to some differences with the chat app I used on my old website. However, I actually really like this one! I really like how the chat threads stay in the system just like text messages, they don't disappear when the customer leaves the chat.