Shopify Inbox

We have seen an increase in sales from using Inbox to chat with customers with questions about specific products. The FAQ auto response is awesome and saves us a ton of time answering repeat questions. I really like that if we don't get back to a customer right away with their answer, our responses are sent to them via email. Great add on.

I love this - it allows me to provide assistance, share products and give discounts from anywhere! Highly recommened.

So far so good... very easy to set-up, use and manage ongoing whether it be on my mobile or laptop. Thanks for the added functionality Shopify!

This app makes it easier for me to monitor my selling channels and any customer interaction in one place. It has help in gaining sales and repeat customers

It is an excellent applications for responding swiftly to customers through their chatbox. I've used the app for a long time and recent updates have been very very kind to me with quicker notification pop-ups and faster messaging.

This is a great service. I believe there will be many improvements in the near future. But for me it's okay for now. Enough needs

Awesome app must-have. It helps me connect to my customers. Highly recommend. This app is a live changer

This is a great app. It keeps me in direct communication with my customers if I am in front of my computer or on the go via the mobile app. This is a must have if you run a Shopify Store.

Getting notifications but they are silent. Any chance of adding sound with reminders? How about a pop too.

I recently set up the app on my Shopify shop. I love being able to talk with customers and helping them online with their questions.

The app is amazing for business and really allows you to keep on top of customer inquires. It's a great opportunity to provide customer support, avoid chargeback and even make sales!!!

Facile à utiliser. Permet un contact direct avec le visiteur et d'orienter le client vers le produit le plus adéquat. Cela limite également les retours de produits et des notes négatives.

The app is great for the chat and customers love it. We need a place for customers to enter their name and for us to search for customers via name, as well as be able to search for keywords inside the conversations.

Astounded by how glitchy this is. Goes down at least 6 times a day, often for prolonged periods. Chatbox conversations interrupted with customers at mid stream. Incredible damaging to customers' perception of customer service and most certainly eliminates trust. The concept, when it works if fabulous. In practice, whoever rolled this out before it was ever ready for public consumption should be reviewed internally.

Garbage garbage garbage. How can a $6 billion company have such a junk app. Constantly says disconnected. Constantly says message send failed. Messages disappear to nowhere with no way to look at them later. No way to click the customers name and see their orders. No way to copy their name or email to paste into shopify. It's just crazy. So why use it? There is no upside.

It works perfectly for our store. I definitely recommend it. Easy to install and use it can help you communicate with your customers.

The app is okay. If you are a small team its great. If you have more staff this app does not have enough user controls or logs to support an actual team as of yet. The app will send out notifications to ALL staff members on your store no matter what. You as the master user / owner have no control to limit notifications, which means any user on your store (no matter permissions set) will get a notification about a chat. Also there are no logs of these emails being sent to staff members. I talked with Shopify support and they told me that each user would need to click an opt-out at the bottom of the first notification they receive, but since (as the master user) I would have no log of this happening it would create a bit of a security flaw. Until proper user permissions, that are controlled by the master user are set in place I will not be able to use this app. I really hope this is updated because this app has a lot of promise. Other chat apps currently have more robust options and permission settings and I would recommend using them until updates.

I love it because I can do it with my mobile phone and have it on my desktop. Saved five sales the first day.

It seems to be a really good way to engage with customers and I love the fact that if you miss their question, you can actually email an answer to them.

This app helps with customer enquiries anytime of the day. Very useful. It will help if the app can real time indicate another user in the store is typing/ drafting the message. This is to avoid duplicate replies from different users.