Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,301
chart
#266
All reviews
Review RSS Feed
March 28, 2022
Yes its great to have enquiries in one place and I find it very easy to answer to queries quickly. I think our customers really appreciate it!
March 26, 2022
It is a good app that allows customers to ask direct questions. however; the delay in getting the notifications sometimes means the customer has left the site. It does send the response via email but sometimes it would be good to interact with the customer straight away - otherwise a great app
Thank you for taking the time and sharing this review. We're delighted to hear that you're finding our app good for interacting with customers. We can definitely agree that it would be good to interact with customers straight away, and we'd be happy to pass your feedback about the delays and live interactions with our development team. Cheers! -Elias, Shopify Support
March 26, 2022
So glad Shopify has added this feature. The app is downloaded to my phone and can be used on-the-go. Has already boosted my sales.
March 24, 2022
I expected more for this app. Somewhere along the line, i stopped getting notifications that there are new messages, and there were so many msgs just left there unanswered. It's so easy to not see the small grey numbers at the side of your screen! Very bad for business, i must have lost some sales just because of this app. Not to mention some replies won't go through at all.
Hey, there. Thank you for taking the time and bringing this to our attention. If you're experiencing an issue with the notification, then we'd recommend double-checking the permissions settings (https://bit.ly/3x8V1Eq) on your device or browser. However, if the issue continues to persist, then we'll need to take a closer look at your account. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. We also appreciate the bug report about replies not going through and feedback on how the small grey numbers aren't easy to see, and we'd be happy to pass this information along to our development team. Cheers! -Elias, Shopify Support
April 21, 2025
I want to first say I am really appreciative to Shopify for putting out this app. I dont have a phone center, cant carry a phone with me everywhere, but people are finding this way easier to use than trying to email me or text me. We did have to put in the welcoming statement in the chat box that if we dont answer that their reply would be emailed or they could request a phone call, which seems to be working. I have nearly completely gotten my customers away from emailing me (which, the emails are constantly getting "lost in space" and to using the chatbox instead. I do however wish there was a way to save the old chats into a customer file so I could go back and review what we have discussed. That would certainly be a handy feature! But all in all its been a great add to communicating with my customers.
Thank you so much for taking the time and for sharing such a detailed review! We're delighted to hear that our app has been helpful for your business and we appreciate the feedback. We will be happy to report these bugs to our development team. Thanks again! -Elias, Shopify Support
March 24, 2022
Shopify inbox desktop and mobile app is great, we've only just started using it but it already resulted in us converting a sale within an hour of the app being installed.
March 23, 2022
Works fine for me! Allows me to respond to customer inquiries immediately. Great tool to have for ANY business!
Using app
3 months
Total reviews
3
Average rating
5.0
March 23, 2022
The app has helped connect with customers who would like to engage with our business to help them make a purchasing decision.
March 23, 2022
Works well as we love to have interaction with our customers and answer questions. Communication is most important !
March 22, 2022
Love that is is integrated. I never miss a message and love the way it is set up to send the message via what the customer picks to communicate
March 22, 2022
The chatbox is great to have only if we can respond in time. The notifications are quite late. This needs to be improved.
Hi there, ICKREATE. Thanks so much for taking the time to a leave a review for Inbox. This delay issue you're seeing with notifications is something our team is aware of, and is actively working on resolving. If you could, it would be great if you reached out to us via this email address: [email protected], so we can collect some data regarding the device you're using where notifications are slow. This information would help the team in resolving this issue. Thank you. -Imogen, Shopify Support
March 22, 2022
Nothing to add. Does it's Job very smoothly. It is embedded to your shop as a sales channel. FAQ and premade answers are a good tool.
March 21, 2022
Easy way to stay in touch with customers across multiple platforms! Easy to set and use from your phone!
March 20, 2022
We have seen an increase in sales from using Inbox to chat with customers with questions about specific products. The FAQ auto response is awesome and saves us a ton of time answering repeat questions. I really like that if we don't get back to a customer right away with their answer, our responses are sent to them via email. Great add on.
March 20, 2022
I love this - it allows me to provide assistance, share products and give discounts from anywhere! Highly recommened.
March 20, 2022
So far so good... very easy to set-up, use and manage ongoing whether it be on my mobile or laptop. Thanks for the added functionality Shopify!
March 20, 2022
This app makes it easier for me to monitor my selling channels and any customer interaction in one place. It has help in gaining sales and repeat customers
March 20, 2022
It is an excellent applications for responding swiftly to customers through their chatbox. I've used the app for a long time and recent updates have been very very kind to me with quicker notification pop-ups and faster messaging.
March 19, 2022
This is a great service. I believe there will be many improvements in the near future. But for me it's okay for now. Enough needs
March 18, 2022
Awesome app must-have. It helps me connect to my customers. Highly recommend. This app is a live changer