Shopify Inbox

I really like this app except that you can't type paragraphs. As soon as you hit the return key to make a new paragraph or if you forget and hit the return key by mistake, it sends the message before you are done with your message. It would be really helpful to be able to make paragraphs in the message to the customer.

So far so good. I love that it allows us to help our customers instantly. The only thing that bothers me is that there seems to be a delay when using on desktop. I hear my mobile pinging and then like 30 seconds later it pops up on my desktop. I don't like that there is an unnecessary delay in responding to the customers who are usually ready to purchase right then & there. But other than that, it's working great.

This app is very helpful. I can communicate with my customers, which is of great value and highly important!

Très bon plugin, des fonctionnalités intéressantes, directement liés à shopify et Facebook. Avant je dépensais plusieurs centaines d'Euros par mois pour un service équivalent, le fait qu'il soit gratuit est un gros plus. Il y a par contre plusieurs axes d'améliorations enviable, l'idéal étant qu'il puisse fournir un service comparable à celui de Tidio (par exemple)

We open up the first Thursday of the month to serve our community. The chat feature allows our customers to reach out to us regarding questions, their order or any other information. Our customers love it.

Works well. Great service from shopify. Guaranteed to boost conversions on your store and gain customer trust.

Excellent app. Easy to set-up and use. Has increased interaction with customers and sales conversions.

Very easy to set up and use. Never had a website and with the help of shopify got it up and running. Fast

This is a very helpful tool on how to connect with your customers as soon as possible. It helps to get a pop-up saying you are getting a message so you can answer quickly.

Great. Easy to set up and use and link to the business. Phone app means you can keep up to date with it while you are not at your desk. Cant turn it off during closed hours but this means you don't miss customers and can get back to them the next day.

Great free app by Shopify. Really efficient and integrates brilliantly with Shopify itself. Recommend for all ecomm stores

What a pity that we cannot use one Shopify Inbox for 2 shops at the same time (if U want to use Inbox for next shop U need to log out and login). Other things are really great!

It is a lot better than when the app first came out but it's annoying that you still cant switch between stores without completely logging out.

This is a great add on feature that allows you to keep the original email requests handy.

I have been using this for the past month or so. I haven't had a lot of traffic, but the few interactions have been helpful and and some have led to sales from "unsure" customers.

working great! wish I would have found the app sooner! makes communicating with our customers easy and helping to boost sales!

Honnêtement, je ne pensais jamais que les gens utiliseraient le tchat pour me contacter, mais c'est un des plug-ins qui me donne le plus de ventes ! C'est un must, et c'est gratuit en plus.

Enjoy the App, enables quick response to customers. Great tool ! Thanks for always helping to improve my Shopify Store.

I really like how simple it is to get every message at the same place, but I wish there were more automation possible (complete flows with answer choices for the customers) and there is also much room for improvement concerning bilingual sites.

Works great so far! I've been using it for months and it really helps with connecting with our customers and answering their questions efficiently.