Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,301
chart
#261
All reviews
Review RSS Feed
April 4, 2022
application sympa pour toutes les messageries qui sont regroupées dans le même tunnel de communication
Using app
6 months
Total reviews
3
Average rating
4.7
April 25, 2022
Great. Easy to set up and use and link to the business. Phone app means you can keep up to date with it while you are not at your desk. Cant turn it off during closed hours but this means you don't miss customers and can get back to them the next day.
April 4, 2022
Great free app by Shopify. Really efficient and integrates brilliantly with Shopify itself. Recommend for all ecomm stores
April 4, 2022
What a pity that we cannot use one Shopify Inbox for 2 shops at the same time (if U want to use Inbox for next shop U need to log out and login). Other things are really great!
Hi there, 4kidspoint.pl. Thanks so much for taking the time to leave a review for Inbox! Your feedback regarding not being able to switch between stores in app has been a feature requested in the past! I'll put forward an additional feature request to the team on your behalf, so they can be reminded how much this functionality is desired. If you have any additional feedback for us, feel free to reach out! -Imogen, Shopify Support
April 3, 2022
It is a lot better than when the app first came out but it's annoying that you still cant switch between stores without completely logging out.
Hey there, Freckled Sage. Thanks so much for taking the time to leave us a review for Shopify Inbox. Your complaint about having to logout entirely to switch between stores is one that we have absolutely heard of before. I'm happy to let you know that I will be taking this feedback to our Product Development team, so they can look into adding some sort of switching functionality in the future. Though I can't comment on a timeline, you can rest assured that your feedback has been delivered. -Imogen, Shopify Support
April 3, 2022
Outil efficace pour entrer en contact et renseigner les clients. Parfois les messages arrivent tardivement. Correct dans l'ensemble.
Oct. 25, 2023
This is a great add on feature that allows you to keep the original email requests handy.
April 3, 2022
I have been using this for the past month or so. I haven't had a lot of traffic, but the few interactions have been helpful and and some have led to sales from "unsure" customers.
April 3, 2022
working great! wish I would have found the app sooner! makes communicating with our customers easy and helping to boost sales!
April 2, 2022
Honnêtement, je ne pensais jamais que les gens utiliseraient le tchat pour me contacter, mais c'est un des plug-ins qui me donne le plus de ventes ! C'est un must, et c'est gratuit en plus.
April 2, 2022
Enjoy the App, enables quick response to customers. Great tool ! Thanks for always helping to improve my Shopify Store.
April 1, 2022
I really like how simple it is to get every message at the same place, but I wish there were more automation possible (complete flows with answer choices for the customers) and there is also much room for improvement concerning bilingual sites.
Thank you for taking the time and providing the feedback! We're delighted to hear that you're liking our app. We understand that you'd like to have more automation features and language support for Shopify Inbox, and we'd be happy to pass your suggestions along to our development team. Cheers! -Elias, Shopify Support
March 31, 2022
Works great so far! I've been using it for months and it really helps with connecting with our customers and answering their questions efficiently.
March 31, 2022
it helps facilitate communication with customers and best of all its free. our customers use it daily
March 30, 2022
So handy for a small business with employees who take on multiple roles! Love that I can easily respond straight away on my phone as I go about my other work responsibilities, and that it syncs with Facebook, etc. Can't wait for the Instagram integration!
March 29, 2022
I used this app to communicate in real time with clients. It's a very useful tool to answer questions and help clients make a decision faster than email.
March 29, 2022
Great app. It's free, help you save time, automated and works perfectly. I recommend it at 100%. Thank you.
March 29, 2022
It is very helpful and response their questions. It is real easy. Awesome app! You should have it for sure.
March 28, 2022
Excellent app with mobile app that makes sure you are always in contact with your customers. It's like having my store on messenger. Thanks for this fantastic app! Only feature I would love to see is a way to go back and select a different chat in a different store. Currently I need to log off and log into another store. Other than that, highly recommend.
Thanks so much for taking the time and sharing this review! We're delighted to hear that our app is working well for you, and we can see how having the ability to switch stores for merchants that manage multiple stores can be a handy feature - we'd be happy to pass this suggestion along to our development team. Cheers! -Elias, Shopify Support
March 28, 2022
还可以，方便与客户沟通，但是同一个客户为什么经常有好几处对话不能合并为一个？ 希望继续改进！ 最少 100 个字符？最少 100 个字符？ 最少 100 个字符？最少 100 个字符？Why?????