Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,301
chart
#261
All reviews
Review RSS Feed
April 14, 2022
Pretty handy. I like how this app gives me recent orders and interactions we may have had in the past for context.
April 14, 2022
wonderful. solved many issues in one place like a boss. really nice experience to handle all social handlers in one place, but this will be a Big boss if we can integrate WhatsApp with it.
April 13, 2022
Esta muy bien para cuando los clientes te chatean, pero deberías poder tu abrir a los clientes para decirles cualquier cosa respecto a sus pedidos y no tener que enviar un email cuando por email todo es más lento. Por lo demás es bien
April 12, 2022
I use this app daily to talk with my customers. It's really helpful and it works really well on mobile and desktop. Essential tool to a great, real time and authentic, customer service. The only improvement is in the UX, could be faster to reply or answer to a specific question, like some other chat tools. Strongly recommend!
Thank you for taking the time and sharing this review! We're delighted to hear how Shopify Inbox is supporting your daily interactions with customers and we'd be happy to share the feedback on improving the UX, optimizing the response times, and adding more chat tools with our development team. Thanks again for choosing Shopify Inbox. Cheers! -Elias, Shopify Support
April 12, 2022
We are very happy with Shopify Inbox. It has made our life much easier having the app available on our computer as well as being able to use it on our mobile when we are on the go.
April 12, 2022
The app has some very good features like Initial FAQs, snipits and access to products for linking and sales. Being able to answer questions on the spot is quite nice and has helped make sales. My only complaint is that my customers are not able to attach files in the chat and this can be an inconvenience if a customer needs to send an image. It would be nice if this could be incorporated into the app. Other than that it's great.
Thank you for taking the time to share such a detailed review, and we're delighted to hear that you're enjoying the features on Shopify Inbox! We understand that customers being able to attach files is important to you, and we'd be happy to submit a feature request to our development team on your behalf for future considerations. Cheers! -Elias, Shopify Support
April 11, 2022
It is working well so far. Thank you for setting this up for Shopify patrons and shop owners. This is very helpful.
April 10, 2022
Useful app to answer customer queries on the go. Very useful that messages both from the site and Facebook end up in the same place.
April 10, 2022
I really like this app except that you can't type paragraphs. As soon as you hit the return key to make a new paragraph or if you forget and hit the return key by mistake, it sends the message before you are done with your message. It would be really helpful to be able to make paragraphs in the message to the customer.
Thank you for taking the time and writing this review! We're delighted to hear that you really like our app and we greatly appreciate the feedback! We can see how being able to type paragraphs and change the function of the return key would be really helpful, and we'd be happy to pass your suggestion along to our development team for future considerations. Thanks again! -Elias, Shopify Support
April 9, 2022
L'app ha naturalmente la potenzialità solo per il fatto che è nativa. Ciò che manca però di importante: la possibilità di poter gestire piu store, switchando da un'account all'altro, ricevere i messaggi anche via mail per poter rispondere anche dalle email, e soprattutto la possibilità di cercare tra i messaggi (se ne hai per esempio anche solo 1000 diventa impossibile risalire). Le notifiche non hanno sempre un feedback push, la latenza è un problema per un'assistenza live.
April 8, 2022
So far so good. I love that it allows us to help our customers instantly. The only thing that bothers me is that there seems to be a delay when using on desktop. I hear my mobile pinging and then like 30 seconds later it pops up on my desktop. I don't like that there is an unnecessary delay in responding to the customers who are usually ready to purchase right then & there. But other than that, it's working great.
Thanks so much for taking the time and sharing this feedback! We love hearing that our app has been helping you with assisting customers instantly! While the delay of messages between a desktop and a mobile device could be due to various factors, such as the internet connections on the devices or how different types of devices relay the data, it's also worth noting that often times it takes mobile devices less time to load the data. Nevertheless, we'd be happy to bring this up with our development team. Cheers! -Elias, Shopify Support
Dec. 31, 2024
This experience was good. I was able to communicate with my customer in a timely manner and answer her questions.
Hey, there! Thank you for taking the time and sharing this feedback with us! While you can enable the notification sounds on your device for mobile notification reminders (https://bit.ly/36B0EAt), we can see how it would be beneficial to have sound alerts for new messages and we'd be happy to pass your suggestion along to our development team. Cheers! -Elias, Shopify Support
April 7, 2022
This app is very helpful. I can communicate with my customers, which is of great value and highly important!
April 7, 2022
Très bon plugin, des fonctionnalités intéressantes, directement liés à shopify et Facebook. Avant je dépensais plusieurs centaines d'Euros par mois pour un service équivalent, le fait qu'il soit gratuit est un gros plus. Il y a par contre plusieurs axes d'améliorations enviable, l'idéal étant qu'il puisse fournir un service comparable à celui de Tidio (par exemple)
April 6, 2022
We open up the first Thursday of the month to serve our community. The chat feature allows our customers to reach out to us regarding questions, their order or any other information. Our customers love it.
Using app
4 months
Total reviews
3
Average rating
5.0
July 27, 2023
Genius! Being able to immediately answer someone's question (and then see that they subsequently purchased) because you are able to help them by answering and understanding any questions they had in real-time.
April 5, 2022
Works well. Great service from shopify. Guaranteed to boost conversions on your store and gain customer trust.
April 5, 2022
Excellent app. Easy to set-up and use. Has increased interaction with customers and sales conversions.
April 4, 2022
Very easy to set up and use. Never had a website and with the help of shopify got it up and running. Fast
April 4, 2022
This is a very helpful tool on how to connect with your customers as soon as possible. It helps to get a pop-up saying you are getting a message so you can answer quickly.