Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,301
chart
#261
All reviews
Review RSS Feed
April 21, 2022
First-time use, hard to say but seems to be good, we can add feedback again once we use it a spell. Thank you
April 21, 2022
It does what it's designed to do. I wish there was a link to the page my customer is contacting me on. It just gives me the page title which can be hard to find sometimes and not very efficient for a fast response time. You have to always have the Inbox tab open to get desktop notifications for open conversations. Other than that, it works fine just had some design suggestions.
Hi, there. Thanks so much for taking the time to leave a review for us regarding Shopify Inbox. Your feedback regarding being able to click a link to be taken to the customer's page is a great idea. I'm happy to let you know that I've gone ahead and passed that request along to our Product Team for their considerationally. In regards to notifications, you can consider downloading the Shopify Ping web app to your store from your appropriate, official webstore and you should be able to receive notifications through that application, and not just through the open Inbox Tab of your browser. Thanks again for your review! -Imogen, Shopify Support
April 21, 2022
This app has helped me reach the pinnacle of customer service. It has also helped me help answer customers questions whilst they are checkout to seal the deal.
April 20, 2022
I wish it would take me automatically to the store I have it linked to without having to relog in for whatever reason, and let me use the enter button, so I can professionally write e-mails without it going one line. Other than that, I'm pleased, just wish there'd be a noise or something on the notifications so I can respond faster
Hey, there. Thank you for taking the time and sharing this review! We're delighted to hear that you're pleased with Shopify Inbox and we greatly appreciate your feedback. We understand that you'd like to see some improvements, such as automatically accessing the store, being able to use the enter button, and having sound alerts for new notifications, and we'd be more than happy to pass these suggestions along to our development team for considerations with future releases or updates. Cheers! -Elias, Shopify Support
Sept. 21, 2022
By all accounts, everyone using Chat in our company love it, and customers seem to be willing to use it often for their even smallest question, which is great.
April 19, 2022
Love only dealing with one location for all our messages! Definitely makes keeping track of all the inboxes soo much easier!!!
April 19, 2022
I recommend this tool 100%. Is easy, friendly, and very convenient to use. Keep real-time track of the visitor to your store. Help you to answer their question about your products or services and the most important new leads for future campaigns or promotions. Don't waste your time...download and install today.
April 18, 2022
I like seeing customer details ( eg their order number or 'add to cart' info) with their chat. Its good that it merges with FB messenger
April 18, 2022
I didn't think I would like this app at first, due to some differences with the chat app I used on my old website. However, I actually really like this one! I really like how the chat threads stay in the system just like text messages, they don't disappear when the customer leaves the chat.
April 18, 2022
Great to have it all in one place so customers can reach me and I can either message straight back or get back to them at a later time.
April 18, 2022
It is ok, but I would prefer to have the people contact directly on my email if they need something, that way I see it and do not miss anything.
April 18, 2022
Would be even more helpful if we can connect to other apps such as what's app and emails. It's simple and easy to use.
Hey there, Glamour Us. Thanks for taking the time to leave us a review for Shopify Inbox. Being able to integrate other communication apps like WhatsApp or your email would be great to allow for a one-stop solution for all of your business communications. I'll be sure to pass this piece of feedback along to our Inbox Team, so they can look into adding this in a future update. Thanks again! -Imogen, Shopify Support
April 18, 2022
I love it! but I wish there would be a quicker bottom to activate and deactivated without logging separately (it's just repetitive, we have to log in to get into the account and then do it again for the chat)
April 15, 2022
Super helpful for managing in real time the customers on the page, helps close deals and alleviate the unknowns for our customers by having someone to chat to. This also provides a tonne of social proof
April 15, 2022
so far it seems good but it would be nice to be able to customize the track my order message. right now the answer is to generic and just says Order was fulfilled. being able to add a link to the tracking would be much better!
Hey, there. Thanks so much for sharing this review! We appreciate your feedback and we can see how being able to track orders or add a link to the tracking on Shopify Inbox would be extremely helpful - we'd be happy to pass this suggestion along to our development team. Thank you! -Elias, Shopify Support
April 15, 2022
The app allows for real-time interaction that increases profit by allowing us to react to customers' requests and have them increase the order
April 15, 2022
This really helps us communicate with our customers in real time! Great App to use anytime! Thanks!
April 15, 2022
Bonne application en générale. Nous avons plusieurs sites de commerce et malheureusement l'application ne permet pas d'être authentifié sur deux sites en même temps. De plus, ça ne rassemble pas tous les messages des différents canaux. Fonctionne bien malgré tout, work in progress et pour le prix, on ne peut pas se plaindre.
April 15, 2022
The integration with shopify is very nice. Order information, number, customer. It's all there. Only thing is that the app on my iphone is quicker than the website. Sometimes the browser is like a minute slower with the message. Not perfect for a chat app.
April 14, 2022
I really like this app. Very easy to use. My only complaint is that it is a little buried in my Shopify store--took me a while to find it