Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,302
chart
#261
All reviews
Review RSS Feed
May 3, 2022
Easy to use app. Only 1 thing has to be improved is the login process. For some reason I should log in every time when I receive questions from my customers.
Hi there, Lazypants. Thanks for taking the time to leave a review for Inbox. Currently, you're asked to login everytime you want to use Inbox as a security measure to keep your conversations with customers safe and secure. However, we do see the value in being persistently logged into Inbox, so I've passed along your feedback to our Product Team so they can consider looking into making a change regarding the login process. Thanks again for your review! -Imogen, Shopify Support
May 2, 2022
Email Notification settings for new chats and new messages for existing chats are very limited. It is easy to miss a new chat or new message from a customer. There are Push notifications available if the iOS/Android app is installed, and there are Desktop notifications you can enable for Chrome, but what this app really needs is an actual Settings feature for Notifications.
Hey, there. Thanks so much for leaving a review for Shopify Inbox. We appreciate your feedback regarding the notifications you receive when being told about new messages and chats. Feedback such as what you provided us helps us build Inbox into something better with every new update, so I'm happy to take this feedback to the team for their consideration. Thanks again for your feedback, and if you'd like to leave us any additional feedback, feel free to do so. -Imogen, Shopify Support
May 1, 2022
Great! Game Changer! I love this tool. I tried many others before and this one is better than the other ones on the market
May 1, 2022
Really handy app for keeping track of customer correspondence. Would love to be able to filter by message source (e.g. Shopify direct, Instagram), otherwise this has everything I need!
Hi there, Charlie and Fox. Thanks for leaving a review for Shopify Inbox! We're so happy to hear that the app has been good to you! We agree that having a filtering feature so you can address messages from particular sources would be nice to have. I'm happy to say that I've passed this feedback along to our Product Team for their consideration. Though I cannot comment on any timelines, you can feel confident knowing that our Team sees the value of such a feature. Thanks again for your review! -Imogen, Shopify Support
April 30, 2022
Está muy buena por el momento ni una queja, tenemos apenas 3 días usándola, pero excelente gestión del chat.
April 28, 2022
Easy install and very easy to use, has been really useful for helping customers, upselling, and getting feedback on our site
April 28, 2022
Very easy to use. Convenient for the seller and customer. Would definitely recommend to other sellers
April 28, 2022
Overall, I love being able to take chat messages. However, I wish we could choose who receives notifications (certain people in our shop are designated to run the chat, but everyone receives the emails).
Hi there, Different Roads. Thanks so much for taking the time to leave a review for Shopify Inbox. We're happy to hear that you love Inbox so far. I did some digging into your email situation here and you should be able to pick and choose who gets notifications from Inbox. You can invite staff members to Inbox from your Inbox at this page here: https://bit.ly/3milTev. If you have staff members who are not on this list that are receiving emails, double check their permissions in the 'Users and Permissions' section of your Shopify Admin. If they don't have app permissions for Inbox there, and are still receiving emails, then you will want them to click 'unsubscribe' on the bottom of the most recent Inbox email they've received. This will prevent them from receiving any future emails. If you need any assistance with these steps, or find that the steps didn't solve things for you, you can reach out to the live team for assistance at this link: https://bit.ly/2AWw5VA. -Imogen, Shopify Support
April 28, 2022
Since I added the inbox app to my website I have been really impressed with how easy it is to respond to and manage customer enquiries. I would say 90% of enquiries through the inbox app convert to sales as its allows me to quickly respond to a potential customers query from my phone while Im away from my computer. Whats not to love and its free !!!
April 27, 2022
My only barrier is trying to chat instantly. I noted a message days after the fact. Don't want to frustrate customers a text alert would be great way to keep you updated. It would allow you to click and respond on the app.
Hi there, Soaps By Us! Thanks so much for taking the time to leave a review for us, and for Inbox. Chatting instantly can be a challenge sometimes, especially when you're trying to make sure both you and customer are available. Thankfully, when using a mobile device, and even on desktop, you can enable push notifications so you can be alerted whenever a customer chats in via Inbox. So instead of a text alert, you get a little push notification! You can look into how to set up these notifications at this link here: https://bit.ly/3GrH4mc. -Imogen, Shopify Support
April 27, 2022
Inbox has been extremely helpful for both helping prospective and current customers with any questions or queries.
April 26, 2022
App works great and exactly as expected. If there was a little more customization and an "I'm away" type feature that could be toggled on/off, it'd be perfect. With that said, for the price, it totally meets our needs!
Thanks so much for taking the time and writing this review! We're delighted that you're enjoying our app and it's meeting your needs. We appreciate your feedback about having more customizations and an away mode, and we'd be happy to share these suggestions with our development team. Much appreciated! -Elias, Shopify Support
April 25, 2022
Used app to connect my messaging account to my Shopify store. Works, but needs further feature upgrades.
April 25, 2022
It's great that you receive an email and you can directly chat with customers in the chat box and as the business owner, this is great for our customers. THe issue that I have an Operations / Cust Care team who run Freshdesk and I would like to copy these enquiries into their system. At the moment we are cut and pasting the Shopify Inbox calls into Freshdesk. Can this be improved? Apart from that I'm very happy with the front end and I'm just setting up my typical Q & A automation.
Hey, there. Thanks so much for leaving a review and sharing this suggestion! We're delighted to hear that our app is working well for your customers, and we appreciate the feedback. We also understand that your business uses Freshdesk and you'd like to see some improvements towards integrating with customer relationship management (CRM) programs - we'd be happy to pass your suggestion along to our development team as a feature request for considerations with future releases or updates. Cheers! -Elias, Shopify Support
April 25, 2022
Ich finde das Tool bis auf ein paar Kleinigkeiten sehr gut! Allerdings antworten viele nach erfolgter Anfrage und Beantwortung nicht mehr. Woran das liegt ist mir bisher schleierhaft. Auch werden Gästeanfragen nur mit Kürzeln, die keine Rückschlüsse auf Personen zulassen angezeigt.
April 25, 2022
The order check function and auto-response are useful. But it has no idea what the customer is viewing so that's not good for sales. Wish could improve it.
Hi, there. Thanks for taking the time to leave a review for us! You should be able to see the product that the customer is chatting about within Shopify Inbox, as well as the page that they're currently viewing. Is there additional information that you're looking to have shown? If so, please reach out to us at [email protected] so we can take a record of that feedback and pass it along! -Imogen, Shopify Support
April 23, 2022
This is a great way to stay connected with customers. It has been a very regular tool we have come to rely on.
April 23, 2022
Well made application however cannot be useful in a multi-account setting... Really unfortunate because if you manage several sites from your mobile you have to disconnect and reconnect, too long at the risk of losing the discussion.
Hey, there. Thanks for taking the time to leave a review for us on Shopify Inbox! We take all feedback regarding our products with the highest of importance, and greatly appreciate you taking the time to request a way for Inbox to integrate with multiple stores at once. I've gone ahead and passed this information to our Product Team so they can look into adding it in a future update. Thanks agai for your review! -Imogen, Shopify Support
Oct. 11, 2025
I use this app to get messages from all customers, whether on Facebook, Instagram, or Shopify. I also get messages from new customers who visit my store. Notifications are usually sent to my email address; I also receive a desktop notification. It is awesome!
April 22, 2022
Great to have the ability for customers to get in touch. I'm not actually online and available all the time, but when I'm not I can email customers with the response.