Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,302
chart
#261
All reviews
Review RSS Feed
May 11, 2022
So far so good! I love that I can use this instead of Meta's Inbox for Business (which frankly, is awful). I would just request a "star" feature, so the team can easily see which customers need replying to when there's a lot of volume.
Hey, there! So glad to see that you're enjoying the app so far. I can definitely see how a star or pinned feature would be of use, so I'll be sure to pass this on as a feature request for you. In the meantime, I'd definitely recommend making use of the staff assignment feature, as this will help to ensure all customer conversations are being responded to in a timely manner, and also helps keep track of who handled which conversations: https://bit.ly/39B4X03. Cheers! - Brie, Shopify Support
May 10, 2022
I've received five messages to date. To my knowledge the app is working. I need more time to give a better review.
May 10, 2022
We use this app quite a bit.. like it so far.. the ability to search through previous conversions would be nice..
Hey, there! So glad to hear that you're liking the app. I can absolutely see how helpful a search function would be in the app, so I'll be sure to pass this on to our development team for you. Thank you! - Brie, Shopify Support
May 10, 2022
I love this app, adding a chat feature button really helps our customers make the right decision when checking out, or if they have quick questions, that way they don't need to send emails to us, and if they do send an email, it will take them off our website.
May 10, 2022
Funktioniert alles gut, bin sehr zufrieden. Einfache Handhabung, schneller Kundenkontakt. Man kann schnell helfen, eingreifen oder Bilder senden. Vielen Dank
June 17, 2022
After installing this app. I have started receiving many messages, which are nuisance sometimes. However interaction with potential customers actually give more relief to them which, I believe, lead to worry free shopping. So overall this app. helps my business.
Oct. 8, 2024
Do what it should do for free, after a week-end 5 chat opened, a sale that won't happend without it, occured. Good job. Even If I will probably move for something with more features it's the best app to start open chat on your store.
Using app
Over 2 years
Total reviews
7
Average rating
4.4
May 9, 2022
太好了提供一些关于您使用此应用时喜欢或不喜欢的内容的详细信息。您的评论可帮助其他商家决定是否使用此应用。提供一些关于您使用此应用时喜欢或不喜欢的内容的详细信息。您的评论可帮助其他商家决定是否使用此应用。提供一些关于您使用此应用时喜欢或不喜欢的内容的详细信息。您的评论可帮助其他商家决定是否使用此应用。提供一些关于您使用此应用时喜欢或不喜欢的内容的详细信息。您的评论可帮助其他商家决定是否使用此应用。提供一些关于您使用此应用时喜欢或不喜欢的内容的详细信息。您的评论可帮助其他商家决定是否使用此应用。
May 7, 2022
Helps conversions with immediate access to a customer in a lower part of the funnel. The rest is really upto you on a) how quickly you are able to respond (digital watch notifications help!) and b) if you are able to positively resolve the request
May 7, 2022
I like that I can see what the customer has in their cart when I chat with them, so I can personalize the conversation further.
May 7, 2022
Shopify inbox ermöglicht es mir auch auf dem Handy von unterwegs meinen Kunden schnell zu antworten. Das ist super und erhöht den support
Using app
10 months
Total reviews
1
Average rating
5.0
Sept. 26, 2022
So sosish app. On the plus side it's easy to use and integrate with Shopify. On the other hand, desktop version is pretty crappy (crashes frequently) and does not have basic things like a search function.
Sept. 1, 2022
We use this and merge it with facebook and this is the hub for customer queries for us. Love it, and use it everyday. The only negatives are the timings on the automated messages as they seem to go out at random times, even though we have it set.
May 5, 2022
I have been using this app for one month. It collects all social communication in one place. Gives you a notification on the spot.
May 5, 2022
Chat is good but no way to turn off chat and just display FAQ after office hours. It would be perfect with that feature
Thank you for writing your review and for sharing your feedback with us here. I can see why it would be preferential to disable notifications coming through outside of office hours and will be sure to pass your feedback onto our development team who work with Shopify Inbox. We appreciate your suggestions on how we can improve the app. -Victor, Shopify Support
May 4, 2022
I really enjoy getting to respond to IG messages on here. helps to make sure everyone has a timely response no matter what platform the message is from
May 4, 2022
This app is working very well, i was afraid 1st when reading the comments and then i tried and nothing is wrong with the app, it works perfectly. Thanks.
May 4, 2022
Clean and easy to use, straightforward and works well. Setup is easy, configuration is easy and use is easy.
May 4, 2022
Muito boa a app! Porém, falta adicionar etiquetas às conversas. Quando houver esta opção, migro a 100%
April 21, 2024
Per me è bello questo app. Ottimo, facile da gestire Nulla da aggingere............................................