Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,304
chart
#261
All reviews
Review RSS Feed
May 23, 2022
Muy cómodo. Lo que me gusta más es que se registra la cuenta del cliente ne la web, una vez alguien introduce sus datos para enviar el mensaje
May 21, 2022
all good lots of features and happy days thank you .................................................................................
May 21, 2022
I use this app to consolidate all enquiries about our product (ex. email) It makes it easy to talk to customers directly and in a timely mannner.
May 20, 2022
I love being able to easily communicate with my customers through this app! It has been very beneficial.
May 20, 2022
We have been looking and testing chat inboxes for such a long time. Thank goodness we found and tried this one. Absolutely everything you need. You will however need to be patient and allow some time to set this up. For those who are not computer savy, I understand the frustration but it is worth taking the time to Youtube and Google answers if needed. Or reach out to support. We integrated this chat with our Instagram and Facebook messaging platforms (which Shopify guides you through). You will also need to add the mobile app so your messages come through 24/7 if you wish them too. Love the instant replies and the features. Thank you Shopify team.
May 18, 2022
Paul from Mattress Micks gives thumps up to this App, I find it very helpful when chatting with customers, sending them products and of course discounts.
May 18, 2022
Great built-in solution from Shopify that allows you to directly talk to customers. It has been very helpful as it allows us to give our expertise and advice to clients when it comes to professional gear.
May 17, 2022
es una forma increíble de no perder ventas, desde luego la app funciona genial. de las 3 veces que me han escrito por el chat, en 2 he cerrado venta
May 17, 2022
Un descubrimiento que nos ha hecho ganar muchos puntos. No le doy un 5 porque creo que aun puede dar mucho mas como por ejemplo la posibilidad de unir whatsapp
May 16, 2022
Hello, we really hope that the Shopify Inbox can add a option that only the clients who have ordered / the clients who have registered can send us the messages. Because now we do not provide the cutomised customer service to all the clients. Thanks.
Hello, there. Thank you so much for taking the time to share this feedback with us! We understand that adding an option to only allow clients who have made purchases or registered for an account to send messages is important to you, and we'd be happy to share this suggestion with our development team for future considerations. Cheers! -Elias, Shopify Support
May 16, 2022
Handy, nicer to have a native alternative to Intercom. The sync between Facebook seems to be intermittent as not all messages show up and if someone replies to a customer message within Facebook, it doesn't show up in Inbox.
Hey, there. Thank you for taking the time and writing this review! We're delighted to hear that you're enjoying our Shopify Inbox app, and we appreciate your feedback on the sync between Facebook. While the issue may have more to do with whether messages are sent through the online store chat or email, we'd be happy to pass your feedback along to our development team. Cheers! -Elias, Shopify Support
May 16, 2022
Todo genial! La verdad es que funciona de maravilla y se integra a todos los canales de venta. MUY RECOMENDABLE. El único problema es que, los correos de notificación no se pueden desactivar y se mandan a todos los empleados de la tienda. ¿Alguien le pasa lo mismo? Por todo lo demás, excelente.
May 15, 2022
Brilliant app, works well once you've got all you integrations set up. Has helped us convert a lot of sales! Love how you can see the actions customers take with their cart while the chat is happening. Also, we have found that customers can send pictures by replying via email (even though your documentation says customers can't send pictures). It would be handy though if they could attach pics directly via the chat window
I'm delighted to hear that you've been enjoying using the Shopify Inbox app and I hope it continues to be of use to you, and that it continues to help you convert more sales! In terms of the photo function, I can see why having it added to the chat option would be beneficial to both you and your customers, so I will be sure to pass your comments onto our team who develop the Shopify Inbox app. Thanks again for your feedback. -Victor, Shopify Support
May 15, 2022
Great app, very useful and helpful to make a sale. I need to play around with other options for how it notifies me, but appears to have capabilities for more interactions
May 15, 2022
very good, I have used it to contact our customer , and it reply so fast. I will tell it to my friend to use it
May 14, 2022
Shopify Inboxでのお客様へのリアルタイムでの応答は、お客様に感動と安心感を与え購買につながるようです。お客様の知りたい内容や商品への手応えもありますので、ぜひ導入されることをお勧めします。
May 13, 2022
Customers can't send pictures to us, I don't know when this function will be added, it's too inconvenient
Thank you for writing your review and for taking the time to share your feedback with us here. I can see why this would be beneficial and I will be sure to pass your comments onto our development team. -Victor, Shopify Support
Feb. 16, 2025
I enjoy it very much, it helps me stay closer in touch with others and my customers, clients and people who offer their services it's great! I love it
May 12, 2022
very good, I likte this app, this is the most convenienct I have used,pls go on and develop more useful app
May 11, 2022
Shopify's Inbox app is very clean, straightforward and does what it should! I am pleased with it so far.