Shopify Inbox

works well to solve any initial customers requirements or worries after purchase. I dont have any more characters to make the 100 min characters for review!

Shopify Inbox werkt perfect, heel fijn om via de telefoon onze klanten advies te geven via de chat functie :) Zeker een aanrader! Sexy groet, Madamejouet.com

Very easy to use and give me lot of info for the customer in chat, very helpful with previous order history, current what the customer have in shopping cart...etc. Good app to shopify store. thanks a lot.

As a free App it is definitely a handy chat feature. I would like more customisable features. E.G When you're using a mobile device and browsing on the website the "Chat with us" Box is way too big and crowds the screen. Also you need the option to close the box as it gets annoying / in the way, in particular on the mobile. I have spoken to Shopify and they said they're working on these upgrades. If Shopify can apply some edits and changes then my rating would improve.

Now I don't need another app for my online chat. It's easy to set up quick/automated replies. Also has easy customizable options to match your store.

The Inbox app helps me connect to my customers quicker when am not on the computer. I really like how I can easily look up & share Products and Discounts from the app.

Pretty good for a free app. I like how it shows notifications on my phone as well, so I can reply my customers wherever I am. Thanks for a great app! :)

Simple to implement, easy to use on the go with the mobile app and this really has help us convert more sales online!

缺点：界面色彩单一，太枯燥了，没有表情，不能搜索对话或者归类，自定义标签，建议像facebook messager学习， 其他功能很好，非常好用，而且与shopify商城结合紧密，可以看到客户的加购等动作，希望以后不要收费，谢谢

I used this app and love corresponding with my customers who have questions, issues and or concerns. The best thing to come along since regular chat used this app for the first time to chat with customers and have delighted with the sales results. Try it, you'll like it.

Prima app, voordelen het is gratis maar de layout is ook mooi voor op je shop. Ook het dashboard werkt prima, echt een aanrader!

Shopify Inbox is finally getting enough functionality to begin being useful for many merchants. Here's how to get to five stars, Shopify: -Customers need to be able to attach images in chat -Team members should be able to have internal discussions about a chat that the customer can't see. Our current workaround is to communicate outside of Inbox to discuss issues in Inbox -Add the ability to turn off 'add to cart' and 'buy now' when inserting Products in chat. We want people to see our subscription options and 'add to cart' and 'buy now' allows the customer to bypass the product view and miss those options -I dream of Shopify offering a customer Knowledge Base feature for merchants with a nice standardized theme. In addition to having this knowledge base available from store menus, customers can search this knowledge base within the chat client, saving support agents a lot of time. Intercom does this really well -Chat conversations can be synced to CRM software like Hubspot -Customers can see the agent's name (or handle) in chats as opposed to the chat always being from "Company Name" -Agents can upload a profile photo -Collision avoidance so multiple agents don't accidentally respond to the same chat at the same time. This could be as simple as allowing agents to see when other agents are typing on a chat -Agents can set their availability to away which will pause audible notifications -Browser notifications should not show each message from a customer and another agent to all agents. With multiple ongoing conversations, this gets very loud and when an agent is helping a customer, the other agents do not need to see every message sent in those chats -Just because someone enters their email address on Chat, it doesn't make them a Customer. We define a customer as someone who has made a purchase, so it would be nice to have a separate bucket for these contacts instead of adding them all to the customers list in Shopify. Alternatively, if Customers in Shopify were renamed Contacts, this may make more sense

Adorando esse aplicativo, ele esta sendo super válido para minha empresa. É fácil de usar e eu indico.

除了打开速度较慢，其他的挺不错的， 方便沟通，内嵌简洁。如果商店一直保持在线的话是非常便利的软件，可以快速响应客户信息。但是不在线的话，也会有邮件告知有客户来信息，但是无法查看到信息的具体内容，需要重新登陆并查看，这一点不太便利。

Muito bom, vejo grandes aperfeiçoamentos nos últimos tempos. Sugiro uma integração com o Slack ou abrir a API para integrações.

Good app, very easy to use and install. the good part is mobile app is also available. I can also assign chats to different team members

你好，如何联系客服，我想缩短一下聊天框的高度，因为它在笔记本上显示不完整，但我不知道怎么操作。聊天框上面的信息被挡住了，用户看不到完整信息，所以，应该如何调整聊天框的高度呢，或者不能调整，我的邮箱[email protected]

This app is really handy for collecting messages from multiple platforms - saves me time and I don't miss as many things. A big improvement would be allowing us to see messages and respond to them from inside our store dashboard without having to click and open so many additional windows.

Mejor que cualquier otra app para contacto con el cliente. Ampliamente recomendada para cualquier tipo de negocio

Overall we are pretty satisfied with the Shopify Inbox. There are some additional features we'd like to see, including: -Sending Conversation Transcripts within the conversations -The ability to search within old/closed conversations for emails -The ability to get to an old conversation from the customers page (while there is a link that takes you to Shopify Inbox, it does not follow all the way through to the specific conversation.) Lastly, we've had some trouble with the desktop notifications working some of the time and not others. While the mobile notifications have worked well, most of our users are on desktops when monitoring Shopify Inbox.