Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,305
chart
#261
All reviews
Review RSS Feed
May 31, 2022
great app, works well and its free! developed by shopify, they put the full force of their company resources into this free and useful app!
May 31, 2022
We are not using the app to the full extent but will be setting it up shortly to take a full advantage the software. We can eliminate the other companies we are currently using - THANK YOU for making this part of our website monthly fee Is there a way for us to see or be notified when a customer is on our website as we see with the Tidio app?
Thank you for writing your review and I'm delighted to hear that Shopify Inbox has been a useful tool for you and your business! We appreciate you taking the time to reach out. In terms of being notified when a customer is visiting the site, this is not a current feature but I will be sure to pass your suggestion onto our development. One thing you can do with Inbox is see which page the customer was viewing when they first message you, which appears at the top of the conversation window. -Victor, Shopify Support
May 30, 2022
Great to chat with customers live on the site. Have made so many sales just by answering small questions or concerns customers have
May 30, 2022
The app works well but on mobile devices the chat button covers the checkout button and the customers can not check out as they cant press the button. needs to be disabled at checkout
Thank you for getting in touch and letting us know about this. I believe an update was recently shipped that should fix this issue, so if you're still experiencing it please double check that your app is up-to-date to the latest version. If you app is updated and the issue is still there, please contact our support team directly so we can take a closer look at this. You can reach out here: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Sept. 20, 2025
Makes life much easier for my customers and our team to have offline conversations with each other. A great time saver and helps keep the topics relevent and active.
May 30, 2022
Can't run an online business without it. It's an integral part of sales and communication with new and existing customers.
May 28, 2022
Je l'ai installé hier et déjà beaucoup de contact avec ma (future) clientèle. Très contente de l'impacte. Je dois encore régler quelques petites choses, installer l'application sur mon téléphone et j'espère que tout ira bien. Quelques lenteurs hier soir, mais peut-être une exception. Merci !
May 27, 2022
Ability to answer queries from various platform is super interesting. Keep up the work to include more platforms like Twitter, Tiktok. Also we need more automated message.
May 26, 2022
Fantasic and efficient was to be able to respond to customers and completly integrated into Shopify website with options
May 26, 2022
This app is very convenient, I like the instant answers that chat to customers automatically while I am away. Thank you developers for this great app.
May 25, 2022
Brilliant except kit used to help me. I would like some more help to enhance my sales please. I am learning as I use it but need someone to help me
Hey, there. Thanks so much for writing a review! If you'd like to learn more about how Shopify Inbox can help you with customer conversations and increase your sales, then we've got a detailed guide on that right over here: https://bit.ly/3tVRI0N. That being said, if you need more help with enhancing your sales using Shopify Inbox, then we'd be happy to further assist you via callback, live chat, or email. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support
May 25, 2022
Not really impressed. Seems to slow site down and when I asked for help to change the Chat with us to Chat with me, I got a canned response that didn't address the issue.
Hey, Andrea. Thank you for taking the time and sharing this feedback with us! Though the site speed could be contributed by multiple factors, we'd recommend testing the performance using different devices or networks. If you're still experiencing issues with the performance/speed, then we'd be happy to take a closer look at your account. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. As for adding a custom greeting message, we've got a step-by-step guide on that right over here: https://bit.ly/2AWw5VA. If you need further assistance with changing the appearance of Shopify Inbox, don't hesitate to get in touch with us. Cheers! -Elias, Shopify Support
May 25, 2022
Loved it, it has separate mobile app as well. i wish it has more features and some more functionality.
May 24, 2022
最近老是显示错误加载此页面时出现问题 Shopify 存在技术问题，导致无法加载此页面。尝试重新加载此页面或转到 Shopify 的另一个页面。如果这不起作用，请访问我们的状态页面 （打开新窗口） 更新，稍后再试。 什么时候能维修好啊！
May 24, 2022
Simple, fast and easy to use. Perfect for my website, it's so responsive and easy to use. I think I will use it all the time and recommend it to my business friends.
May 23, 2022
I enjoy that I can quickly interact with our customers and directly link or recommend products to them.
May 23, 2022
I use this app on our store. It's useful and the response time helps us to serve our clients better.
May 23, 2022
O aplicativo é otimo, atende às necessidades basicas do cliente e permite o envio por e-mail caso o cliente não esteja mais online. Recomendo!
May 23, 2022
Muy cómodo. Lo que me gusta más es que se registra la cuenta del cliente ne la web, una vez alguien introduce sus datos para enviar el mensaje
May 21, 2022
all good lots of features and happy days thank you .................................................................................