Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,306
chart
#264
All reviews
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Aug. 13, 2022
Add new features. the interface is more friendly now. It can do basic communication. hope to see more helpful and interesting features in the future. UPDATED if the app can add a search chat feature, that would be more helpful. UPDATED please improve to seeing videos from FB messenger attachment. UPDATED: The customer cannot share images and videos until now. Hope this feature comes up soon. Thank you
Hey, there! Thank you for taking the time to leave a review. I can definitely understand how useful those features would be for your business; I'll be sure to pass those on to our development team to consider for future updates. Thank you! - Brie, Shopify Support
June 8, 2022
Decent. I don't understand why we can only set one set of hours per day in the settings. We're not allowed lunch times? Right now I can only say open from and then closed. It would be a lot more useful if I can send a different message (away message) for our lunch time.
Thank you for writing your review and for sharing your feedback with us here. It is possible to set an away message within Inbox, and when you set it to active the message will automatically send to customers. You can therefore just toggle the message to be active whenever you take lunch or step away for a period. You can read more on how to do this here: https://bit.ly/3IjTi2E. -Victor, Shopify Support
June 8, 2022
Super! Besonders praktisch ist, dass Produkte direkt über den Chat dargestellt werden können und die bisherigen Bestellung des schreibenden Kunden angezeigt werden.
June 8, 2022
Great app saving time to reply on messages coming from Facebook / Instagram channel and also it have great features to sell directly in the chat. Downside is that the appearance could not be customised (styled).
June 8, 2022
Ich mag, dass alles so schnell und einfach funktioniert, alles ist sauber und gut geordnet. Was ich mir sehr an Shopify Nachrichten wünsche ist, dass die Nachrichten nicht Versendet werden wenn man auf Enter drückt, sondern dass man dafür auf einen Knopf drücken muss, das wäre einen Super Update.
June 7, 2022
I just started using it a few weeks ago but it seems to be working well so far! I like that it will send responses to the customers email if I'm not available to respond right away
June 7, 2022
so far i love it, its efficient and quick. it gives a more personal feel on my website, and i love having a quick way for my customer to reach me :)
June 6, 2022
Great app! Works well and has helped increase my sales. I use it almost every day on both my phone and desktop and allows me to communicate with my customers quickly and anywhere!
June 6, 2022
I really like this app for customer relations. I use it for customer chats through our website and Facebook.
June 6, 2022
no support for language translation. what a fluke. other than that quite good no workflow on top of a default FAQ.
Hello. Thank you so much for writing to us and sharing your experience. It is very helpful to know how users prefer to work with our app, and I've made sure to pass your feedback along. -Olivia, Shopify Support
June 5, 2022
Of all the live chats, this one is one of the best. The biggest issue I have with it is the lack of support for people to send emails directly in. If they had this I would definitely use it, however due to the lack of this I still require some other software to manage when people reply to emails that are sent.
Hello! Thank you for taking the time to share your feedback with us, and I'm glad to hear you are enjoying our app so far. I definitely understand your need for additional email support within the app, and I'd be more than happy to pass this along to our development team for consideration. -Olivia, Shopify Support
June 4, 2022
So far so good! The customers seem to be enjoying being able to contact us directly from the site. It's also great that there are built in automations that the customer can use when we're not online.
June 4, 2022
I like this app! It gives me an opportunity to connect with my customers when they are actively browsing my website. I haven't come across any issues using the app. I like that I can use it on my desktop as well as on my mobile.
June 3, 2022
This is a good app, I think it can help me sell better...............................................
June 3, 2022
So far, I am really loving this application. It is so nice to see my messages in one place! I also find it convenient that I can see when I have messages whenever I log into Shopify.
July 31, 2022
Hey its an awesome super simple APP ... slightly limited be awesome to have the ability to add another 2-3 auto questions but otherwise zero complaints savvytouch.com
June 2, 2022
Easy to use and install. Customers seem to really like the convenience of sending a quick message and I like the ease in which I can answer them. I highly recommend it.
June 1, 2022
ECサイト構築に易しいと思います。アプリも豊富でいいですね。これからいろいろ使ってみると、また評価が変わってくるかもしれません。インスタとの連動もうまくいきましたが、インスタ側の対応はいまいちなので、設定にだいぶ労力を使いました。
July 15, 2022
Kind of a great app. It just lacks customization to make it more branded, and also the customization to hide it on some website pages. Would be great for messages coming from IG if we could see their profile picture and a quick link to access they profile, so we don't confuse different users.
Hi there! I can appreciate why having greater control of where the chat box appears, and why having more customization of branding would be helpful, so I will be sure to submit your suggestions to our development team. Thank you for taking the time to write your review and provide your suggestions, and I'm glad to hear that you've enjoyed using the app thus far! -Victor, Shopify Support
May 31, 2022
Very easy to setup, some very good features like direct links to product pages... and being able to provide discount codes online. We have only been using the app for a few days, but can definitely see the potential.