Shopify Inbox
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We are not able to get ringing notification on phone when a custer is jumping on the chat to solve the concerns.
Hey, there. Thanks so much for taking the time to leave us a review for Shopify Inbox. If you're having issues with getting notifications from Inbox, this is likely due to the app not having the permissions needed to send notifications. Please, access the 'settings' area of your mobile device and then look for 'notifications.' From there, find the Inbox app and select it. There should be a toggle in there for you to turn on notifications for the app. If you've turned them on and still don't receive the notifications, please reach out to our Live Team (https://bit.ly/2AWw5VA) for some additional support. - Imogen, Shopify Support
This has helped us answer questions quickly for our customers and has helped obtain orders! It is easy to use.
This has evolved into a great way for us to capture customer queries. we are very happy with how it works and is proving great at capturing customer details as well.
I'm sent in an endless loop of account verification when I try to see our inbox messages, sometimes that app gives prompts in German and Spanish (when we are only set to English). There is no way to see the messages. No idea how to use this app.
Thank you for reaching out and bringing this to our attention. If you're experiencing issues loading Shopify Inbox, then it's possible that you need to make adjustments to your browser's settings. For example, you may need to ensure that cookies are enabled (https://bit.ly/3JWpsB5) and cross-site tracking is allowed (https://bit.ly/3Td1hDV). That being said, if you need further assistance with Shopify Inbox, then we'd be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
it is working well. very quick answers are expected by customers but app works well and updates quickly
praktische Funktion wenn man Shopify Kunden von überall antworten können möchte. Macht einen guten Eindruck.
Genial que sea más que un chat. Me gustó que se puede vender a través de esta aplicación y que las conversaciones quedan cerradas o abiertas. Las respuestas automáticas es lejos lo que mis clientes y no clientes usan :)
Den er nem at bruge og hurtig at sætte op. Den virker altid godt. Der er fine muligheder for at tilpasse designet.
I got so many login requests when trying to access both mobile and on browser.... Too much work - I am deleting it again.
Hi, there. Thanks so much for taking the time to leave a review for Shopify Inbox. We're sorry to hear that our app asking you to login is becoming problematic for you. This is occurring to help protect your messages with your customers, and to ensure that only the person meant to be accessing them, is doing so. If you like, I can pass feedback along to the team asking them to look into this functionality. You can also consider reaching out to our Live Team (https://bit.ly/2AWw5VA) to make them aware of this issue, too, as they may be able to dive into your account to see if something else is occurring. -Imogen, Shopify Support
The app started off pretty rough, but Shopify has done a great job of improving it. Highly recommend as it integrates nicely with the Shopify dashboard.
The app is fantastic however the only downside is the tracking details lack information. It just tells you that the order is either fullfilled or unfulfilled which is insufficient for clients.
works really well, pop ups on your phone, can tag items for customers so see, and i love how you can customise your auto answers
Great app for communicating with customers. Makes things a lot easier rather than having to manage in email. No chance of customers communication going into SPAM
instagram request messages dont show images, which is a hassle. otherwise its pretty useful to have all messages in one platform
All I'm getting lately is spam! How do you get rid of this? The only way I see is to get rid of this app. I asked a support question and all the so-called experts came after me! Now it's wasting my time
Thank you for writing your review and I am sorry to hear that you've been receiving so many spam messages through Shopify Inbox. This is unfortunately often unavoidable when you decide to let potential customers reach out to you through your store, but we do have some tools on Shopify's end that may be able to help you better manage the spam conversations you do receive. Please send an email addressed to Victor to [email protected] and I will be happy to discuss this with you further there. Thank you again for taking the time to get in touch. -Victor, Shopify Support
So far so good. The app is generating sales and very happy with how it is performing. It was easy to set up too.
It is good app to sale online and very helpful to expand any type of business thanks to shopify and team
I love this app because it is so much easier for the customer to get in contact with me and vice versa.
Crappy spam messages . Never a legit lead. #ew . Run away from this spam embarrassment!! Why do I need 100 characters to explain crap ?
I am sorry to hear that you've had a negative experience using Shopify Inbox and that the number of spam messages you've received has been frustrating, but thank you for taking the time to write your review and share your feedback with us here. Spam messages are an unfortunate possibility whenever you decide to open up lines of communication with potential customers, and while we cannot prevent them entirely, there are some tools on our end we can leverage to help you try and decrease the amount of spam you're receiving through Shopify Inbox. If you're still interested in using the app, please send me an email at [email protected] and I can outline how we may be able to help in more detail. Please address your email to Victor and I'd be happy to speak with you further. -Victor, Shopify Support
The app is good and functions - but the customization is severely lacking. Our shop is all digital goods so we don't have tracking numbers or order tracking, however there is no option to remove "Track My Order" instant answer. You also can't customize simple text fields that should be customizable. Fix those, and the app will be great.
Thank you for taking the time to write your review and for letting us know how you think Shopify Inbox can be improved. I am glad to hear that you've found it to be useful but I can certainly see why having more customization options would be beneficial for you and your business. We appreciate feedback from merchants on how we can improve our platform and our apps, as this helps inform our decisions when changes are made. I will be sure to pass your comments onto our development team. Thanks again for reaching out. -Victor, Shopify Support
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