Shopify Inbox

Great app! I would give it 5 stars if they had the functionality that let us review customer cart data like LiveChat offers.

I want to like this. It's convenient in a few ways, however, the top of the chat is cut off in desktop mode, meaning customers can't read my greeting message and can't close the chat if they don't know the trick of clicking on the chat circle. I contacted the developer only to be told they know it's an issue but have no correction for it. How they don't have a scrolling option or ability to adjust the height/width of the chat widget is beyond me, especially for such a complex app. I feel as if this should be a foreseen issue on their part. We may go back to using the Tawk App, since we didn't have this issue with that chat app and it's also free.

I use this app to keep up with customer requests for account and delivery information. I like that I can schedule away and online status. I also like the interaction with Shopify for customer information. I have a small business, a "one man show", so having an easy way to talk to customers without having to pick up the phone a huge plus.

Really appreciate the time and effort put into making this app. It gives us all the system features that very big companies have.

I am very satisfied using this app, 100% recommended business running on shopify, Excellent product.

Diese App gefällt mir sehr gut, sie funktioniert erstklassik. Ich habe Erfahrung mit anderen Apps die deutlich schwieriger zu handhaben sind.

Please guys you need to add Whatsapp chat integration into Inbox. I like the new updates showing customer order details. thanks

This really helps us to be connected with our customers at any time of the day! Our customers seem to like it as well.

Very happy with the app but I hope there will be more customizations available in the future. Some texts cannot be edited at the moment which is a bit of an issue if your store communicates in a certain tone of voice.

非常棒！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！

Customer states: Your web chat window (at least on my system) can't be resized or relocated and it blocks much of the page... I will need to close it in order to see if I can now add that product to my cart.

Je trouve cette application vraiment bien pour le service client. On peut répondre aux messages très rapidement.

Shopify platform has provided me with all the right resources and education. From the beginning and launching of my store. I give Shopify 5 stars!

We love the integration of all platform messages into just one inbox. Makes message management quick and easy

Fantastisk app - den tror jeg at jeg bliver super glad for at bruge. Og at kunne tilbyde vores kunde bedre hjælp.

Works great! Finally! A very useful feature from Shopify that makes life so much easier. Still needs a create order function while directly messaging customers, and to be able to send a checkout link in the chat to a customer without really leaving the window would be very good. I look forward to more of these updates from Shopify! Thanks!

Currently only available as an online chat tool, the auto-reply feature is useless, it's very imperfect. Important point, please don't use "document.write()", Google pagespeed insights tell me that this is slowing down my site, and I can't optimize it

Love the addition of this app. Helps customers get answers to quick questions in a timely manner. We're using a few automations for common questions and an automatic reply after business hours. It's all been working well.

Application facile à utiliser. Le plus est l'intégration de la messagerie Instagram. Dommage toutefois qu'elle ne soit pas intégrée en natif sur Shopify et permette d'envoyer des message depuis les commandes (le GROS points noirs de Shopify)

So far so good. Will update after using for a few months. One negative - can't change the default - track my order pre-filled answer.