Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,306
chart
#264
All reviews
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June 15, 2022
Very easy to navigate and useful to communicate with customers. We are very pleased and happy with the app!
June 15, 2022
this is a great feature - just one small thing that would make it immensely better - some sort of stand alone application. being forced to use a browser has its downsides. but... the mobile app is great with it. just wish it had an accompanying windows app. if it did - its a no brainer 5 star
Hey, there! Thanks so much for leaving a review for Inbox! We're happy to hear that you've enjoyed the app so far! Your idea about building a web-app for Inbox is a good one, and honestly not one I've heard before. I think it would be worthwhile to tell our Product Team about this request, just so they can have it on their radar! I can't comment on if this feature will come into existence, but I'm happy to put it on the radar of our team! Thanks again for your review! -Imogen, Shopify Support
June 14, 2022
This app has been incredibly helpful in giving quick support to customers while they're actively shopping on the site. I wish it were able to give more insights about the customer while I'm chatting with them. It does give some details about items being added/removed to the cart, but I wish I could know what page they were currently on and exactly what items were in their cart so I could better understand issues they may be experiencing.
June 13, 2022
Introduced as a communication tool with customers. At first, I was really in trouble because there were a lot of push sales by various people, but when I increased the number of automatic reply email registrations, it decreased a little. After that, this chat was really useful for communicating with the customers who purchased it. We look forward to working with you in the future.
June 12, 2022
amazing and very easy to use. The product's attachment makes it easier to communicate to customers. Looking forward to having more features in the future ..
June 12, 2022
Just started with this app. but so far so good :) In the process of learning and understanding the possibilities with Shopify Inbox
June 12, 2022
Very useful app. Please add a feature to mark multiple conversations as complete at the same time. Keep it up.
June 11, 2022
Riktigt bra sätt att ha kontakt med kunderna. Fungerar väldigt bra och stabilt. Ger ett professionell intryck för kunden.
June 10, 2022
Great Shopify application message contact online integrate with Facebook and Instagram in same box , thank you Shopify Team Brilliant .
Sept. 13, 2022
L'outil est simple à utiliser pour toute l'équipe de Quark. Nous avons accès via nos ordinateurs et nos smartphones. C'est du beau travail ! Pour les clients c'est simple et fluide. Merci à toutes les équipes Shopify pour ce produit.
June 10, 2022
I just loaded and so far like it! Really like the add product option! We have already converted orders in the first 48 hours. Would be nice if I could respond to chats on my cell! It does not optimize for the cell phone. Also would like chat notifications on my cell. So much better than the chat app I was on and much cheaper! Steve
Hey there, Tianello! Thanks so much for taking the time to leave us a review for Inbox! I'm happy to let you know that you can actually download and install the stand-alone 'Shopify Inbox' app to your mobile device, so you can answer chats and get notifications on when new messages come in. I have a document here that you can use to learn more: https://bit.ly/3sdVbaF! -Imogen, Shopify Support
June 10, 2022
I love that the customer question came directly to my email and allowed me to respond to him in real time. We thrive on providing excellence and this allowed me to do just that! Love it!!!
June 10, 2022
The app works pretty well. No need for any other chat box. They make it easy to send products and any other helpful information to customers.
June 10, 2022
Everything works great, and that is the most important thing to me. Correspondence with customers is easy with this app.
June 10, 2022
Die App ist eine große Erleichterung in der Kommunikation mit den Kunden! Ein paar Punkte könnte man noch verbessern: Integration mit Instagram Nachrichten funktioniert in der Inbox leider nicht (nur auf Facebook). Es wäre außerdem super wenn man Notizen an einen Chat anhängen könnte und die Sofortantworten könnten ein paar mehr Zeichen vertragen. Man ist hier schon sehr eingeschränkt mit der geringen Zeichenanzahl. Wir nutzen die Sofortantworten nämlich als FAQ. Ansonsten super :)
June 10, 2022
Das Handling ist super, wenn man noch eigene Ordner machen könnte wäre es perfekt. Unsere Kunden schätzen den Service sehr! Auch dass man direkt Produkte in die Unterhaltung einfügen kann.
July 12, 2022
so far it's great.. it allows me to answer a customer question as they are shopping. I really love that it then shows me what they are putting in their cart, so that I can potentially make other suggestions. I get way too many solicitations for marketing help from fivr people, and I'd love to be able to delete their texts, leaving only legitimate customer conversations.
June 9, 2022
I like how I can access my stores chat on the computer or on my phone. It helps me run my own CS without hiring someone, because I can literally engage with my customers from any point in my life.
June 9, 2022
一時期日本語変換する度にメッセージが送信されてしまうエラーがあり、使いにくかったのが、改善されて使いやすくなりました。自動返信メッセージがもっと増えて日本語対応も更に柔軟に対応いただけると嬉しいです。
June 9, 2022
It works good but need little more improvement in accuracy, notification and instigation. Overall works good.