Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,306
chart
#264
All reviews
Review RSS Feed
June 24, 2022
I'm happy that my customers are able to reach out to me at any time without sending an email. We are definitely getting more inquiries about our product. I downloaded the app to my phone, but it seems there is a lag in time, and most of the time, it says the customer is now offline and my message will be sent as an email. I'm not sure if I can fix that. I guess its time to check out Shopify Community to see what other people are doing with this feature.
June 24, 2022
Aplicação muito útil quer para o nós, quer para os clientes, permitindo-nos responder de forma pronta a qualquer questão sobre produtos e aumentando a possibilidade de efetuar vendas.
June 24, 2022
Capire cosa rende felici i clienti è una parte fondamentale della gestione di un negozio. Sebbene ci siano molti fattori da considerare, uno dei più importanti è il giusto posizionamento di mercato per il tuo negozio. Quando si vendono prodotti generici relativamente economici, i clienti hanno aspettative di servizio diverse rispetto a quando acquistano prodotti personalizzati costosi, quindi è necessario comunicare con i clienti in modo tempestivo e Inbox mi aiuta a tenermi in contatto con i clienti.
June 23, 2022
Good !Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good !
June 23, 2022
Loving the simplicity and ease of this app and am excited about its possibilities. I hope that it can record sales based on customer service agent chats.
June 22, 2022
This app is very important as it helps connect with potential clients while highlighting the items in their cart.
June 21, 2022
Very handy, and useful app to have to offer customer service to my customers. Highly recommend having in your shop.
June 21, 2022
Great app. Improving every time. Needs some improvements in awesome functions to work as best on marketplace.
June 21, 2022
Very smooth integration into website, mobile and desktop. Real-time. Looking forward to many conversations and sales!
Using app
11 minutes
Total reviews
1
Average rating
5.0
June 20, 2022
I can't delete them, deleted the app and it still stays on the left side of the shopify backend. I searched for inbox in the app store and it shows me the status of the app already installed.
June 19, 2022
It was a great trial we had for this product... we may use it in the future. For now we will explore other options
June 18, 2022
Je trouve intéressant de pouvoir communiquer avec un client par ce outil. Il me faut de la pratique pour l'utiliser efficacement. Super !
June 18, 2022
Handige app waarin de meeste social media berichten op een plek gelezen en beantwoord kunnen worden.
June 17, 2022
great app recc! Managing social media message at once and saves you so much time while turn messages into customers! It would be great if could integrate with your email provider. 5 stars
June 17, 2022
Provides the chat feature we wanted but there is a performance trade off for website speed (67 down to 47). While this isn't impacting end-user experience (pages still delivering in <2s) it is something to be aware of. The ability to assign particular chats to staff is useful in a larger shop than our but a nice feature. Mobile access is another great feature that in our shop we don't fully leverage but it has come in handy more than once. If it's possible to make it more lightweight I can easily see a higher rating.
June 16, 2022
Me encanta porque tengo la facilidad de responder a todos los mensajes desde un mismo chat, ademas de poder asignar conversaciones a otros empleados, la respuesta es inmediata y pienso que eso es fundamental para la confiabilidad.
June 16, 2022
Definitely simplifies our lives. Instead of having to provide and control user accesses to multiple inboxes from different platforms, you can do it all here while also assigning it to a specific user within your shopify organization. very practical!
June 16, 2022
Great app but need more flexibility. Please add ability to add collections (not just products) and link to pages (instead of full URL) on shopify site within instant answers and when replying. Please also add ability to integrate chat in contact us page and as a link to pop open a chat box from anywhere (e.g. from product page) vs. just the static icon floating at the bottom of the page. Please allow more customization of the chat button including text / font / bold and outline color so for instance a black button shows up when over black because there is a white outline.
Hey there, Keytags. Thanks for taking the time to leave a review for Shopify Inbox, and thank you for all of the great feedback you've provided us here. You've shared some really solid ideas, so I'll gladly hand these requests off to our product team for their consideration. I can't comment on if these features will be added, but you can trust that the appropiate folks behind Inbox will be aware of what you've shared. Thanks again! -Imogen, Shopify Support
June 15, 2022
Perfect an just what my store needed. Plus side it is free. Shopify need to make more apps for free like this
June 15, 2022
Happy that I get to chat with my potential customers and current customers through this. It is effective to convert people. Most of all as this is a free service I will continue to use it.