Shopify Inbox for Shopify

Shopify Inbox

An AI sales associate that knows your customers
Rating
4.7
Feedback
5,413
Reviews
Chart
#76
Shopify

All reviews

5 / 5 Share
Aug. 23, 2022

it is very nice, We hope this plugin can bring us a better user experience, and hope the shopify team can develop better

Store Using app Total reviews Average rating
KunsGarden About 1 month 2 5.0
4 / 5 Share
Aug. 23, 2022

顧客との連携を密にするために試しで使っています。チャットの変換のたびに送信されてしまうので、そこを改善してほしいです。日本語ならではの悩みです。そこが直れば使いやすくわかりやすく、引き続き使っていきたいアプリだと思います。

Store Using app Total reviews Average rating
Lauras Swimwear 7 months 1 4.0
4 / 5 Share
Aug. 23, 2022

Nice app. It's integrated with my live chat, Instagram inbox, and facebook messenger so i get messages from all channels in one place. The only issue is having to log in every time.

Store Using app Total reviews Average rating
Esteem Royale Cosmetics 11 months 3 4.7
Developer Reply

Thank you for writing your review and for letting us know how you're finding it! I'm glad to hear that you've been able to integrate your communication platforms through Shopify Inbox and are using it to speak to your customers. We also appreciate you letting us know that you'd like to be automatically logged in each time you open Shopify Inbox and I will be sure to pass this feedback onto our developers. -Victor, Shopify Support

5 / 5 Share
Aug. 22, 2022

Prima app! Echt een aanrader om met je klanten via de mobiel te communiceren. Mooie manier om de klanten extra aandacht te geveb

Store Using app Total reviews Average rating
Andelia 12 days 5 4.2
5 / 5 Share
Nov. 26, 2023

I am using this app since long time and it is very user friendly and easy to chat with customers. The best part is easy to assign the chat to different staffs, cool colors and design. Very recommended.

Store Using app Total reviews Average rating
Vajracrafts About 2 years 13 5.0
5 / 5 Share
Aug. 21, 2022

Easy to use and very helpful in providing quick and easy responses to customers. I am thankful that I have it use.

Store Using app Total reviews Average rating
Uniq Impressions 14 days 2 5.0
5 / 5 Share
Aug. 21, 2022

Facilidad de comunicacion con los clientes y acceso a la tienda...una excelente herramienta para potenciar las ventas

Store Using app Total reviews Average rating
Mi Sabor a Colombia Almost 3 years 4 5.0
5 / 5 Share
Aug. 21, 2022

This is clearly a great application and integrates seamlessly with Shopify store. Would highly recommend this application to all fellow store owners in india.

Store Using app Total reviews Average rating
Technical Publications About 1 month 3 4.7
5 / 5 Share
Aug. 19, 2022

This is a game changer for our business, we have increased sale 10 fold being able to talk to customers . Thanks Jim

Store Using app Total reviews Average rating
Linda's Quilt Shoppe 5 months 5 5.0
5 / 5 Share
Aug. 19, 2022

This App has helped alot with customers being able to get ahold of me quicker!! And I have had customers comment of this feature too.

Store Using app Total reviews Average rating
Mountain Top Boutique 5 months 1 5.0
4 / 5 Share
Aug. 19, 2022

It's very useful. I need it to do furniture online business. It would be better if allowing customer to contact us without input name and email.

Store Using app Total reviews Average rating
Odin Furniture About 1 month 1 4.0
Developer Reply

Thank you for writing your review and for sharing with us your experience using Shopify Inbox thus far, and I'm glad to hear that it's proven useful! I can see why allowing customers to get in touch without having to provide this information would make it easier for them to reach out, and I will be sure to pass this suggestion onto our development team. Thanks again. -Victor, Shopify

3 / 5 Share
Aug. 18, 2022

Shopify inbox is great with seamless integration with Facebook Messenger and Instagram Direct Message, however, customers are not able to send images from the website live chat, which is something essential for customers to be able to send images. Extra options and flexibility shall come to Instant answers, like Check Orders, Edit Orders, Edit Shipping Address. Track my order also needs some flexibility to be able to change the link from Thank You page to Order Tracking page, which it is the information customers usually looking for. We hope to have Inbox with some great updates very soon. Abdelaal

Store Using app Total reviews Average rating
Oshoplin.com 10 months 7 4.7
Developer Reply

Hey, there. Thanks so much for taking the time and sharing this feedback with us! We are delighted to hear that Shopify Inbox is working seamlessly with your Facebook Messenger and Instagram Direct Message, and we great appreciate your suggestions. Being able to send images through Online store chat, having more flexibility and options for Instant answers, and being able to include the tracking page are all great suggestions, and we'd be more than happy so pass them along to our development team. Your feedback provides some great features that can help improve Shopify Inbox in future releases. Thanks again! -Elias, Shopify Support

5 / 5 Share
June 10, 2024

I'm thoroughly impressed by the utility of this app. Its user-friendly interface makes navigation a breeze, significantly enhancing my communication with potential customers. I highly recommend it for its ability to boost customer satisfaction and drive sales.

Store Using app Total reviews Average rating
Pelvic Pain Solutions Over 3 years 7 4.4
5 / 5 Share
Aug. 18, 2022

I love it it's so easy to use! And it works very well. Usefull and works well! To many more shopify integrations like this!

Store Using app Total reviews Average rating
Schmidt-Nagel Canada 1 day 2 5.0
5 / 5 Share
Aug. 18, 2022

It does what it says just fine. I'm quite happy with it :-) I was deciding if it was better to use Whatsapp or this app, but I don't think whatsapp is as integrated as this. I'm still looking into it, but for now, this will do.

Store Using app Total reviews Average rating
Mr Cornice About 24 hours 3 4.0
Developer Reply

Thanks so much for taking the time and writing this review! We're delighted to hear that Shopify Inbox is meeting your needs. If you require any assistance with our app, then we'd be happy to assist you through live chat, email, or callback. Simply visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account to create a support request. That being said, if you'd like to try some apps for WhatsApp, then we'd recommend taking a look at 'Whatsapp Chat + Abandoned Cart' (https://bit.ly/3ATLfX1) or 'WhatsApp app by SuperLemon' (https://bit.ly/3xp8hnV). Both of these are extremely popular with our merchants. Cheers! -Elias, Shopify Support

5 / 5 Share
Aug. 18, 2022

Je ne pensais pas avoir autant de messages via cette application et il y a une réelle conversion en vente ensuite. Merci. Pascal

Store Using app Total reviews Average rating
Les Pierres de Pascal 10 months 1 5.0
4 / 5 Share
Sept. 6, 2022

Hard for me to give five stars on anything these days, but this little add-on works excellent for the intended purpose.

Store Using app Total reviews Average rating
Stillwater Fly Shop 5 months 8 4.5
5 / 5 Share
Aug. 17, 2022

This app is a great addition to our store. It has everything you need for basic customer support. Recommend.

Store Using app Total reviews Average rating
pOrtahl 7 days 2 5.0
5 / 5 Share
Aug. 16, 2022

Die Anfragen über die Shopify Inbox sind hochwertig. Wenn man schnell auf die Anfragen reagiert, zum Beispiel von einem Mobilgerät, da kann man Verkäufe generieren, da der Interessent noch auf der Webseite ist. Dieser Service wird von den Interessenten sehr gut angenommen.

Store Using app Total reviews Average rating
Local Applicator 2.0 11 months 1 5.0
5 / 5 Share
Aug. 14, 2022

La aplicación es muy buena y la plataforma es excelente.El servicio al cliente es de primera. Lo recomiendo 100%

Store Using app Total reviews Average rating
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