Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,306
chart
#264
All reviews
Review RSS Feed
July 2, 2022
Great apps, but we want our whatsapp also can include in the shopify inbox. can you guide us on how to do it?
Thank you for writing your review and I'm glad to hear that you're enjoying using Shopify Inbox. At this time, it is not possible to integrate WhatsApp messaging with Shopify Inbox, although I will be sure to pass your comments onto our app development team. There are some apps on the Shopify App Store, such as WhatsApp app by SuperLemon, which allow you to connect WhatsApp to your store: https://bit.ly/3PQAL0m. This might be an alternative option you can consider. -Victor, Shopify Support
July 2, 2022
Great way to unify all your inboxes (store, social), speeds up our workflow and allows for greater communication within our team.
Using app
About 2 months
Total reviews
2
Average rating
5.0
July 1, 2022
I like this app, it has landed me some good sales one way or another. Its a good way to start a conversation with a customer. My only problem with it is that it needs to have an option to block fake users. I nearly removed the app as I was getting spammed with suspicious links from what was clearly a bot. It has stopped for now though.
July 1, 2022
The app is nice, what is not nice is that you make me write more than 100 carachters to tell you something that you should care with a few words.
July 1, 2022
É ótimo centralizar comunicações pelo Shopify Inbox e ter acesso rápido aos links dos produtos, cupons etc. Para melhorar, uma integração com o WhatsApp seria perfeita!
July 1, 2022
Its an excellent app, helps me connect with my customers with their purchases and their feedbacks A+++++
June 30, 2022
Super easy to set up and like the follow up emails. The custom messages (quick replies & instant answers) are great as we have a very niche business. It would be nice to see our visitors in real-time via Shopify Inbox (our previous chat app had this feature). Also, any way you can add a document upload? Currently, you only offer an image
I'm delighted to hear that you've found the Shopify Inbox app to be useful and that the custom messages have worked well for you. We appreciate you taking the time to share your feedback with us. In terms of uploading documents or images to your Shopify Inbox messages, this is not possible at this time. I can however see why this would be useful and I will be sure to pass your request onto our development team for their consideration. Thank you for getting in touch. -Victor, Shopify Support
June 29, 2022
Definitely helps customers understand that they're buying from and talking to a person, not some made up "e-com machine".
June 29, 2022
really usefull!! i love it. we are receiving less questions overall. I recommend to use the more FAQ and put them there...
June 29, 2022
Really excited this is being offered now! It's working well so far. I love that pulls in the customer's profile and order data and saves notes to their profile!
June 29, 2022
It allows me to keep track of my consumers in one "place" and increase purchases by responding to their inquiries.
June 29, 2022
helped me a lot vbvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv
June 28, 2022
It has facilitated my customer service experience and growth in sales by helping my customers on their doubts.
June 28, 2022
Me gusta mucho su desempeño en IOs, facilita mucho la comunicación con los clientes y es casi como usar Whatsapp
June 28, 2022
This is a great addition to our B&M business website! Very valuable free addition to Shopify and it much appreciated!
June 27, 2022
This is feature is amazing! I wish the 'contact us' form would flow into Shopify Inbox, too, as to reduce the number of inboxes our team has to check. I think a Desktop App for Macbook would be useful, too.
Hi there, Paper Pieces. Thanks so much for taking the time to leave a review for Shopify Inbox! We're happy to hear that you love Inbox! Thanks for providing us these great pieces of feedback on linking Inbox to your Contact Us page, and your idea for a desktop app for iOS. I'm happy to pass this information along to our product team for their consideration! It's ideas from feedback like this that allow us to continue to build and better our products, so we appreciate what you've shared with us! -Imogen, Shopify Support
June 27, 2022
Simple and easy to use. Notifications are available which makes it easy to use. Much recommended for all small business users.
June 27, 2022
je ne trouve plus le lien sur la pannel admin pour acceder a shopify inbox ? Depuis le nouveau lifting ila disparu et introuvable dans les onglets
June 26, 2022
Very good access to customers via app. Not sure if quick replies can be accessed by all staff or just on individual apps.
June 24, 2022
Interesante propuesta y gratuita. Sin embargo me parece que aun falta integrar bien el direct message con Instagram