Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,305
chart
#264
All reviews
Review RSS Feed
July 12, 2022
It's efficient. I don't have to go in and out of social media. I can work and respond to a question or comment and keep it pushing.
July 12, 2022
I am moving my shop from etsy, so I had high expectations of the messaging capabilities - Shopify inbox has exceeded every expectation I had! I would absolutely recommend the app to anyone, and I love it so much more than anything I've used thus far to speak with customers on!
July 12, 2022
I am getting used to it. It takes a little time to fully understand the potential. The app is good. The instructions and video could be much better.
July 11, 2022
This app is the most significant improvement to my store since the "If You Liked That, Then Try This". Smart, efficient, my customers like it, and I like it as well. However, it now means I can never be away from the store, since it works beautifully on my mobile device as well.
July 10, 2022
The app is okay. But we need to be able to customize it more. Because I want to add a button on the product page instead of being always active on the website. We need a bit more functions like z index and custom placement possibilities.
We appreciate you taking the time to write your review and we thank you for providing us with feedback on how Shopify Inbox could be improved for the benefit of your business. I know that having more control over customization is a popular request we have received from merchants and this is something we may allow for in future updates. I will submit your comments to our development team and I hope in future this is something we can do to help improve the app experience for you and your customers. -Victor, Shopify Support
July 10, 2022
This app works perfect for us.Keeps us in touch of customers and close sales faster. Love all the features
July 10, 2022
Meh. Not seamless. To many screens before I get to inbox. I don't like frames. Would like to be able to resize frames to my liking.
Thank you for taking the time to write your review and for providing us with feedback on how Shopify Inbox can be improved. I can certainly see the benefits of having more control over frame sizes and I will be sure to pass your comments onto our development team. -Victor, Shopify Support
July 10, 2022
Very useful app. Helps increase conversion through better and quicker service. Easy too use and love it has a cell version.
July 8, 2022
It's really good, but not as good as some 3rd party apps. I like how I can like products and make recommendations, but I experience lag, transmission errors, and the alerts seem delayed at times.
July 8, 2022
It is nice app to use, I wished it had more options such as multi-image attachment or files during the chat, also you should ad a search box to find the products from our website and suggest certain products out of our catalog to the customer right there and then otherwise we have scroll up and down thousands times to find one product. also the title of the subject line is cut half way so we do not know what products the customer is inquiring about and there should be a link to the product to our website in case we need to check details of the products with customer.
I'm delighted to hear that you've found Shopify Inbox to be a useful app to use, and we also appreciate you taking the time to share with us your feedback on how the app can be improved. I will be sure to pass your suggestions onto our development team. Thank you for getting in touch. -Victor, Shopify Support
July 8, 2022
Shopify Inbox is efficient and excellent, this app is absolutely essential at creating excellent purchasing experiences and assisting customers through the purchasing process.
July 7, 2022
Before I can open "in box" on home page, now I have to go to App and Sales channel to open it. It is more steps
July 6, 2022
I have found the Shopify inbox to be very helpful to get back to customers when they are on my website and have questions that will help them with their purchase options. Even if I miss them at the time they are on the chat, I can always respond thru email.
July 6, 2022
It is easy to use, and helpful for our customers. Would be nice if we were able to see order details within the app instead of having to jump over to a new tab and look it up.
We really appreciate you taking the time to write your review and I am glad to hear that you've been able to connect with your customers using Shopify Inbox. I can certainly see why being able to pull up the customer's order within the chat would be helpful and I will be sure to pass your comments onto our development team for their consideration. Thank you for reaching out. -Victor, Shopify Support
July 6, 2022
Buena experiencia. Se nota que está hecha para una buena comunicación con el cliente/potencial cliente. Lo único que no encuentro aun es cómo archivar una conversación una vez que ha sido resuelta, pero estoy seguro que no he buscado bien.
July 6, 2022
Its so useful and the integration with social media means I can reply to customers asap. The automated tracking is the best. I am very happy!
July 4, 2022
Only been using for a week and had a coupe of conversations. Seem to work well and is a welcome improvement to the customer experience.
July 4, 2022
It is a great app for Shopify chat boxes. It has all the features needed. it even increase converstions. thank you very much
July 4, 2022
Werkt goed, blij mee :) Geen gedoe, geen problemen. We werken er dagelijks mee en de klanten lijken er ook tevreden mee te zijn. Fijn dat het in de mailbox binnenkomt.
July 3, 2022
I get a lot more conversions and it is easy to navigate. My assistant can also easily navigate and help reply to messages.