Shopify Inbox

July 21, 2022

The Inbox app helps me connect to my customers quicker when am not on the computer. I really like how I can easily look up & share Products and Discounts from the app.

July 20, 2022

Pretty good for a free app. I like how it shows notifications on my phone as well, so I can reply my customers wherever I am. Thanks for a great app! :)

July 20, 2022

Simple to implement, easy to use on the go with the mobile app and this really has help us convert more sales online!

July 20, 2022

缺点：界面色彩单一，太枯燥了，没有表情，不能搜索对话或者归类，自定义标签，建议像facebook messager学习， 其他功能很好，非常好用，而且与shopify商城结合紧密，可以看到客户的加购等动作，希望以后不要收费，谢谢

Oct. 23, 2022

I used this app and love corresponding with my customers who have questions, issues and or concerns. The best thing to come along since regular chat used this app for the first time to chat with customers and have delighted with the sales results. Try it, you'll like it.

July 19, 2022

Prima app, voordelen het is gratis maar de layout is ook mooi voor op je shop. Ook het dashboard werkt prima, echt een aanrader!

Aug. 2, 2022

Shopify Inbox is finally getting enough functionality to begin being useful for many merchants. Here's how to get to five stars, Shopify: -Customers need to be able to attach images in chat -Team members should be able to have internal discussions about a chat that the customer can't see. Our current workaround is to communicate outside of Inbox to discuss issues in Inbox -Add the ability to turn off 'add to cart' and 'buy now' when inserting Products in chat. We want people to see our subscription options and 'add to cart' and 'buy now' allows the customer to bypass the product view and miss those options -I dream of Shopify offering a customer Knowledge Base feature for merchants with a nice standardized theme. In addition to having this knowledge base available from store menus, customers can search this knowledge base within the chat client, saving support agents a lot of time. Intercom does this really well -Chat conversations can be synced to CRM software like Hubspot -Customers can see the agent's name (or handle) in chats as opposed to the chat always being from "Company Name" -Agents can upload a profile photo -Collision avoidance so multiple agents don't accidentally respond to the same chat at the same time. This could be as simple as allowing agents to see when other agents are typing on a chat -Agents can set their availability to away which will pause audible notifications -Browser notifications should not show each message from a customer and another agent to all agents. With multiple ongoing conversations, this gets very loud and when an agent is helping a customer, the other agents do not need to see every message sent in those chats -Just because someone enters their email address on Chat, it doesn't make them a Customer. We define a customer as someone who has made a purchase, so it would be nice to have a separate bucket for these contacts instead of adding them all to the customers list in Shopify. Alternatively, if Customers in Shopify were renamed Contacts, this may make more sense

July 18, 2022

Adorando esse aplicativo, ele esta sendo super válido para minha empresa. É fácil de usar e eu indico.

July 16, 2022

除了打开速度较慢，其他的挺不错的， 方便沟通，内嵌简洁。如果商店一直保持在线的话是非常便利的软件，可以快速响应客户信息。但是不在线的话，也会有邮件告知有客户来信息，但是无法查看到信息的具体内容，需要重新登陆并查看，这一点不太便利。

July 15, 2022

Muito bom, vejo grandes aperfeiçoamentos nos últimos tempos. Sugiro uma integração com o Slack ou abrir a API para integrações.

July 15, 2022

Good app, very easy to use and install. the good part is mobile app is also available. I can also assign chats to different team members

July 14, 2022

你好，如何联系客服，我想缩短一下聊天框的高度，因为它在笔记本上显示不完整，但我不知道怎么操作。聊天框上面的信息被挡住了，用户看不到完整信息，所以，应该如何调整聊天框的高度呢，或者不能调整，我的邮箱[email protected]

July 14, 2022

This app is really handy for collecting messages from multiple platforms - saves me time and I don't miss as many things. A big improvement would be allowing us to see messages and respond to them from inside our store dashboard without having to click and open so many additional windows.

July 14, 2022

Mejor que cualquier otra app para contacto con el cliente. Ampliamente recomendada para cualquier tipo de negocio

July 14, 2022

Overall we are pretty satisfied with the Shopify Inbox. There are some additional features we'd like to see, including: -Sending Conversation Transcripts within the conversations -The ability to search within old/closed conversations for emails -The ability to get to an old conversation from the customers page (while there is a link that takes you to Shopify Inbox, it does not follow all the way through to the specific conversation.) Lastly, we've had some trouble with the desktop notifications working some of the time and not others. While the mobile notifications have worked well, most of our users are on desktops when monitoring Shopify Inbox.

July 14, 2022

mi piace, resto in attesa di altre caratteristiche che spero arrivino presto. ho avuto problemi quando scrivo più messaggi alla stessa persona, non capisco se non vengono inoltrati.

July 14, 2022

very helpful and easy to have conversation with my customers on the go. So glad I have this it help me to capture a lot of sale.

July 14, 2022

The app has been a big help to us so far in terms of liaising with customers and providing quick answers to people without our input. There are a few things needing to be ironed out, but overall we like it a lot and look forward to seeing improvements. A few issues to note: * Notifications on iPhone never go away, so it always looks like there's a message to respond to (red number on the app icon). * Syncing between users and devices seems a bit buggy (conversations closed or assigned in one place don't seem to appear that way elsewhere). * We are getting a lot of spam messages come in via Instagram especially and it would be good to have a way to block or filter them rather than wasting time on them. * It would be good to be able to style the chat button via CSS more so than we can now. * Being able to hide the chat button on certain pages more easily would be great.

July 14, 2022

Son derece kullanışlı. Tek sorun instagramdaki postları veya imajları göstermiyor olması. Referans olarak müşterinin yardım istediği sayfayı ve resmi göstermesi son derece güzel olur.

July 12, 2022

So far so good! Easy to set up, works smoothly and customers seems to be using it successfully. Good organisational aspect to the app too!