Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,305
chart
#264
All reviews
Review RSS Feed
July 26, 2022
praktische Funktion wenn man Shopify Kunden von überall antworten können möchte. Macht einen guten Eindruck.
July 26, 2022
Genial que sea más que un chat. Me gustó que se puede vender a través de esta aplicación y que las conversaciones quedan cerradas o abiertas. Las respuestas automáticas es lejos lo que mis clientes y no clientes usan :)
July 25, 2022
Den er nem at bruge og hurtig at sætte op. Den virker altid godt. Der er fine muligheder for at tilpasse designet.
July 25, 2022
I got so many login requests when trying to access both mobile and on browser.... Too much work - I am deleting it again.
Hi, there. Thanks so much for taking the time to leave a review for Shopify Inbox. We're sorry to hear that our app asking you to login is becoming problematic for you. This is occurring to help protect your messages with your customers, and to ensure that only the person meant to be accessing them, is doing so. If you like, I can pass feedback along to the team asking them to look into this functionality. You can also consider reaching out to our Live Team (https://bit.ly/2AWw5VA) to make them aware of this issue, too, as they may be able to dive into your account to see if something else is occurring. -Imogen, Shopify Support
July 25, 2022
The app started off pretty rough, but Shopify has done a great job of improving it. Highly recommend as it integrates nicely with the Shopify dashboard.
Aug. 10, 2022
The app is fantastic however the only downside is the tracking details lack information. It just tells you that the order is either fullfilled or unfulfilled which is insufficient for clients.
July 25, 2022
works really well, pop ups on your phone, can tag items for customers so see, and i love how you can customise your auto answers
July 24, 2022
Great app for communicating with customers. Makes things a lot easier rather than having to manage in email. No chance of customers communication going into SPAM
July 24, 2022
instagram request messages dont show images, which is a hassle. otherwise its pretty useful to have all messages in one platform
July 24, 2022
All I'm getting lately is spam! How do you get rid of this? The only way I see is to get rid of this app. I asked a support question and all the so-called experts came after me! Now it's wasting my time
Thank you for writing your review and I am sorry to hear that you've been receiving so many spam messages through Shopify Inbox. This is unfortunately often unavoidable when you decide to let potential customers reach out to you through your store, but we do have some tools on Shopify's end that may be able to help you better manage the spam conversations you do receive. Please send an email addressed to Victor to [email protected] and I will be happy to discuss this with you further there. Thank you again for taking the time to get in touch. -Victor, Shopify Support
July 24, 2022
So far so good. The app is generating sales and very happy with how it is performing. It was easy to set up too.
July 23, 2022
It is good app to sale online and very helpful to expand any type of business thanks to shopify and team
July 23, 2022
I love this app because it is so much easier for the customer to get in contact with me and vice versa.
July 23, 2022
Crappy spam messages . Never a legit lead. #ew . Run away from this spam embarrassment!! Why do I need 100 characters to explain crap ?
I am sorry to hear that you've had a negative experience using Shopify Inbox and that the number of spam messages you've received has been frustrating, but thank you for taking the time to write your review and share your feedback with us here. Spam messages are an unfortunate possibility whenever you decide to open up lines of communication with potential customers, and while we cannot prevent them entirely, there are some tools on our end we can leverage to help you try and decrease the amount of spam you're receiving through Shopify Inbox. If you're still interested in using the app, please send me an email at [email protected] and I can outline how we may be able to help in more detail. Please address your email to Victor and I'd be happy to speak with you further. -Victor, Shopify Support
July 22, 2022
The app is good and functions - but the customization is severely lacking. Our shop is all digital goods so we don't have tracking numbers or order tracking, however there is no option to remove "Track My Order" instant answer. You also can't customize simple text fields that should be customizable. Fix those, and the app will be great.
Thank you for taking the time to write your review and for letting us know how you think Shopify Inbox can be improved. I am glad to hear that you've found it to be useful but I can certainly see why having more customization options would be beneficial for you and your business. We appreciate feedback from merchants on how we can improve our platform and our apps, as this helps inform our decisions when changes are made. I will be sure to pass your comments onto our development team. Thanks again for reaching out. -Victor, Shopify Support
July 22, 2022
works well to solve any initial customers requirements or worries after purchase. I dont have any more characters to make the 100 min characters for review!
July 21, 2022
Shopify Inbox werkt perfect, heel fijn om via de telefoon onze klanten advies te geven via de chat functie :) Zeker een aanrader! Sexy groet, Madamejouet.com
July 21, 2022
Very easy to use and give me lot of info for the customer in chat, very helpful with previous order history, current what the customer have in shopping cart...etc. Good app to shopify store. thanks a lot.
July 21, 2022
As a free App it is definitely a handy chat feature. I would like more customisable features. E.G When you're using a mobile device and browsing on the website the "Chat with us" Box is way too big and crowds the screen. Also you need the option to close the box as it gets annoying / in the way, in particular on the mobile. I have spoken to Shopify and they said they're working on these upgrades. If Shopify can apply some edits and changes then my rating would improve.
July 21, 2022
Now I don't need another app for my online chat. It's easy to set up quick/automated replies. Also has easy customizable options to match your store.