Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,305
chart
#264
All reviews
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Aug. 2, 2022
I am very satisfied using this app, 100% recommended business running on shopify, Excellent product.
Aug. 2, 2022
Diese App gefällt mir sehr gut, sie funktioniert erstklassik. Ich habe Erfahrung mit anderen Apps die deutlich schwieriger zu handhaben sind.
Aug. 2, 2022
Please guys you need to add Whatsapp chat integration into Inbox. I like the new updates showing customer order details. thanks
Thanks so much for taking the time and writing this review! We're delighted to hear that you like the new update on showing customers' order details. We also understand that you'd like to see a WhatsApp chat integration and we'd be happy to pass your suggestion along to our Development team. That being said, if you need a chat integration for WhatsApp in the meantime, then we'd recommend trying something like 'WhatsApp app by Super Lemon' (https://bit.ly/3cnd55S). Cheers! -Elias, Shopify Support
Aug. 2, 2022
This really helps us to be connected with our customers at any time of the day! Our customers seem to like it as well.
Aug. 2, 2022
Very happy with the app but I hope there will be more customizations available in the future. Some texts cannot be edited at the moment which is a bit of an issue if your store communicates in a certain tone of voice.
Aug. 1, 2022
非常棒！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！
Aug. 1, 2022
Customer states: Your web chat window (at least on my system) can't be resized or relocated and it blocks much of the page... I will need to close it in order to see if I can now add that product to my cart.
Thank you for taking the time and sharing this feedback with us. If the customer is using a tablet or phone, then the chat widget could be blocking their cart. However, since the chat can resume the conversation, they can close the chat to complete actions in the store. On the other hand, if the chat is blocking the product or cart page on the desktop, then you can also adjust the position of the chat widget through the Appearance settings (https://bit.ly/3pFKhsn) on Shopify Inbox. If you need help with this, then we'd be happy to further assist you through live chat, email, or callback. Simply visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
Aug. 1, 2022
Je trouve cette application vraiment bien pour le service client. On peut répondre aux messages très rapidement.
Aug. 1, 2022
We love the integration of all platform messages into just one inbox. Makes message management quick and easy
Aug. 1, 2022
Fantastisk app - den tror jeg at jeg bliver super glad for at bruge. Og at kunne tilbyde vores kunde bedre hjælp.
July 31, 2022
Works great! Finally! A very useful feature from Shopify that makes life so much easier. Still needs a create order function while directly messaging customers, and to be able to send a checkout link in the chat to a customer without really leaving the window would be very good. I look forward to more of these updates from Shopify! Thanks!
Thanks so much for taking the time and writing this review! We're delighted to hear that Shopify Inbox is working great and making life easier for you. We also appreciate the feedback about having a create order function and send checkout links to customers without leaving the window - we'd be more than happy to share these suggestions with our Development team for considerations in future updates. Cheers! -Elias, Shopify Support
July 29, 2022
Currently only available as an online chat tool, the auto-reply feature is useless, it's very imperfect. Important point, please don't use "document.write()", Google pagespeed insights tell me that this is slowing down my site, and I can't optimize it
Thank you for taking the time and sharing this feedback with us. We understand that you feel the auto-reply features can be further improved and Pagespeed Insights does not recommend using document.write as it is slowing down your site. We appreciate you for sharing these feedback and we'd be happy to share them with our Development team for future considerations. Cheers! -Elias, Shopify Support
July 29, 2022
Love the addition of this app. Helps customers get answers to quick questions in a timely manner. We're using a few automations for common questions and an automatic reply after business hours. It's all been working well.
July 29, 2022
Application facile à utiliser. Le plus est l'intégration de la messagerie Instagram. Dommage toutefois qu'elle ne soit pas intégrée en natif sur Shopify et permette d'envoyer des message depuis les commandes (le GROS points noirs de Shopify)
July 29, 2022
So far so good. Will update after using for a few months. One negative - can't change the default - track my order pre-filled answer.
Thank you for taking the time and sharing this feedback. While you can't change the initial default "Track my order" message, you can edit the follow-up responses under Quick replies (https://bit.ly/3PHm0wo). That being said, we understand that changing the default message is important to you and we'd be happy to share your feedback with our Development team. Cheers! -Elias, Shopify Support
July 29, 2022
We are not able to get ringing notification on phone when a custer is jumping on the chat to solve the concerns.
Hey, there. Thanks so much for taking the time to leave us a review for Shopify Inbox. If you're having issues with getting notifications from Inbox, this is likely due to the app not having the permissions needed to send notifications. Please, access the 'settings' area of your mobile device and then look for 'notifications.' From there, find the Inbox app and select it. There should be a toggle in there for you to turn on notifications for the app. If you've turned them on and still don't receive the notifications, please reach out to our Live Team (https://bit.ly/2AWw5VA) for some additional support. - Imogen, Shopify Support
July 28, 2022
This has helped us answer questions quickly for our customers and has helped obtain orders! It is easy to use.
July 27, 2022
This has evolved into a great way for us to capture customer queries. we are very happy with how it works and is proving great at capturing customer details as well.
July 27, 2022
I'm sent in an endless loop of account verification when I try to see our inbox messages, sometimes that app gives prompts in German and Spanish (when we are only set to English). There is no way to see the messages. No idea how to use this app.
Thank you for reaching out and bringing this to our attention. If you're experiencing issues loading Shopify Inbox, then it's possible that you need to make adjustments to your browser's settings. For example, you may need to ensure that cookies are enabled (https://bit.ly/3JWpsB5) and cross-site tracking is allowed (https://bit.ly/3Td1hDV). That being said, if you need further assistance with Shopify Inbox, then we'd be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
July 27, 2022
it is working well. very quick answers are expected by customers but app works well and updates quickly