Shopify Inbox for Shopify

Shopify Inbox

An AI sales associate that knows your customers
Rating
4.7
Feedback
5,413
Reviews
Chart
#76
Shopify

All reviews

5 / 5 Share
Oct. 9, 2022

Good and easy to use. Fit my team's workflow nicely. Straightforward interface and official apps are always nice as they integrates seamlessly

Store Using app Total reviews Average rating
水汪汪 3 months 5 4.8
5 / 5 Share
Oct. 7, 2022

I love this app, but now it's not showing in my store. I need some help, please. I sent a few emails asking for support but no reply yet from support.

Store Using app Total reviews Average rating
The Nichole Collection About 1 year 52 4.1
5 / 5 Share
Oct. 7, 2022

We are using this app and it's very helpful as it centralise all our social media communications in one place. Just amazing. Keep the good work.

Store Using app Total reviews Average rating
Lindkart Over 1 year 6 4.8
5 / 5 Share
Oct. 7, 2022

Just downloaded it so not sure but the install was super easy! I like the instant responses to common questions.

Store Using app Total reviews Average rating
Feel Good Reads 28 minutes 3 5.0
5 / 5 Share
Oct. 7, 2022

Love this app!! It helps me interact with my customers quickly and to share products and promotions with them with a simple clickable link.

Store Using app Total reviews Average rating
Argos Fragrances About 1 year 2 5.0
5 / 5 Share
Oct. 6, 2022

Great app to resolve customer queries and this helps in conversations and sales. It is a must-have app for a Shopify Store.

Store Using app Total reviews Average rating
Awethentic Gallery Over 1 year 7 4.4
5 / 5 Share
Oct. 6, 2022

Working well, it's nice to have contact with the clients. Look forward to using it more,Working well, it's nice to have contact with the clients. Look forward to using it more

Store Using app Total reviews Average rating
The Artful Trout 27 days 1 5.0
5 / 5 Share
Oct. 6, 2022

its a proper messenger, you can contact with customers with no issues.. but if they the conversation for a while you lost them and they would received email for the rest you have to say

Store Using app Total reviews Average rating
5 / 5 Share
Oct. 5, 2022

Very easy to use, and I get notified of all customer messages in one place. Link to social media channels easily.

Store Using app Total reviews Average rating
Bossa Nova Chocolate About 2 months 5 5.0
5 / 5 Share
Oct. 4, 2022

It works really well has helped increase sales. Way better now that we have discovered the companion phone app!

Store Using app Total reviews Average rating
5 / 5 Share
Oct. 4, 2022

I use the app every day I like it better than the other chat app thats I've had connected before. It really helps with converting sales.

Store Using app Total reviews Average rating
Twelve AM Co. 5 months 4 5.0
4 / 5 Share
Oct. 3, 2022

Pros: great integration with shopify. Customer info at finger tips. Cons: It needs more features: Provide email support, so that we can use the same tool for chat and email support. Provide levels of instant responses, so that we can have more of them available in a categorized way, allow customers to easily upload attachments. Better options styling and layout options to help avoid overlapping with cart page buttons.

Store Using app Total reviews Average rating
SabersPro 14 days 12 4.8
Developer Reply

Thanks so much for taking the time to share your feedback here! I'll be sure to pass all of your feature requests on to our development team. Take care! - Brie, Shopify Support

5 / 5 Share
Oct. 1, 2022

It is very helpful and easy to use. Hate getting solicitation messages, but it is great to communicate with customers.

Store Using app Total reviews Average rating
Well Life About 1 year 6 4.3
4 / 5 Share
June 26, 2024

I like shopify inbox, it's worked really well for my customer. However despite following all the steps I still can't make notifications work on Chrome. I have to rely on seeing these on my phone/email. Also would be nice to be able to choose exact position on the page, I think it interferes with my cookies pop up sometimes.

Store Using app Total reviews Average rating
Joe's Toes Over 2 years 3 4.0
Developer Reply

Hey, there! I'm sorry to hear that you haven't been able to get your desktop notifications working. In Chrome, desktop notifications for new Inbox messages should appear when your browser is open and you're logged in to your Shopify account. That said, in order to receive desktop notifications on the computer, you also need to click "Allow" when prompted by your browser in order to allow desktop notifications from Shopify Inbox. The browser prompt appears the first time you log into Shopify Inbox. If you missed or dismissed the pop-up prompt the first time, then you can access your Shopify Inbox desktop notification settings at any time by clicking your name on Shopify Inbox > Notifications. If you're still not receiving notifications after checking this, feel free to reach out to our Support team any time and we can continue troubleshooting with you: https://bit.ly/2AWw5VA. Regarding being able to move the Shopify Inbox chat box, I can definitely understand why this would be useful. I'll be sure to share that as a feature request with our developers for you. Take care! - Brie, Shopify Support

5 / 5 Share
Oct. 1, 2022

Shopify Inbox is such a great app because it gives me the ability to stay on top of my customers' FAQs, feedback, shipping statuses, and product information. I simply love this app!

Store Using app Total reviews Average rating
Embattled Clothing 11 days 4 4.8
5 / 5 Share
Sept. 30, 2022

Great app! Thanks for making it functional! I downloaded so many other apps before this one, and it works the best.

Store Using app Total reviews Average rating
Shaggy Jack's 2 days 3 4.0
5 / 5 Share
Sept. 30, 2022

I love this App It even works on my phone and I dont miss a sale opportunity it just works. A MUST HAVE!

Store Using app Total reviews Average rating
AndreaGioco Anime 9 months 3 5.0
5 / 5 Share
Sept. 30, 2022

Really useful app to answer customers questions, especially outside of office hours. Easy to use particularly with the app on mobiles.

Store Using app Total reviews Average rating
Ri-Dry Clothing 8 months 5 4.8
2 / 5 Share
Nov. 7, 2022

PROS: Works, free, no major hiccups and customers do use it. CONS: lack of meaningful design customization (its just a giant bubble that cant be shrunk/tweaked or moved), cant select where emails go, cant disable on pages where it makes no sense, opaque/confusing language makes using the app more of a chore than it should be, and finally we're also getting spammed on it... Almost every other public-facing app we use has these kinds of options/customization tools. I kind of wish customers didnt use it so I could delete it and not deal with these annoyances.

Store Using app Total reviews Average rating
Viridian Gaming About 1 month 5 4.4
Developer Reply

Hi, there. Thank you for taking the time to share your detailed review and providing feedback to help us better our offerings and services. We appreciate the examples of how we can better support your business, and have passed it along to our development team. -Olivia, Shopify Support

5 / 5 Share
Sept. 29, 2022

Ajuda a conectar com os clientes no site. Muito bom. É realmente útil pra entregar e se comunicar com consumidores.

Store Using app Total reviews Average rating
Mais Loot 2 days 3 5.0
Previous Page 236 of 271 Next

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more.