Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,304
chart
#264
All reviews
Review RSS Feed
Aug. 12, 2022
This app is great! It allows consistent communication with your customers and it's easy to use. I only wish it would send customer's message to my email when I'm not available.
So glad to hear you're enjoying the app! If you receive a message from your customers when you are logged out of Shopify, you should be receiving an email notification by default. This would be sent to all staff members with Inbox permissions, so I'd recommend double checking those settings if you aren't receiving the emails. If everything looks good there, feel free to reach out at [email protected], and we'd be happy to help you troubleshoot that! - Brie, Shopify Support
Aug. 12, 2022
Die Shopify Inbox funktioniert einwandfrei und wird tatsächlich oft genutzt bei erklärdürftigen Produkten.
Aug. 12, 2022
Super ! L'application est vraiment très pratique et simple d'utilisation. Je recommande vraiment. Peut-être qu'un bot plus poussé la rendrait parfaite.
Aug. 11, 2022
This has helped us convert looky-lous into customers in just minutes. The app is great and customers are always so happy to have quick responses from us since we allow notifications on our phones.
Aug. 11, 2022
J'apprécie beaucoup cette Application, elle m'a permis à maintes reprises de répondre rapidement au client(e), de le rassurer et de générer des ventes en toute simplicité, elle est indispensable pour rassurer le client qui a une question au cours du processus d'achat. Je recommande.
Aug. 10, 2022
This app does what I expect it to do. It allows my customers to ask me questions directly from my website.
Aug. 11, 2022
I really like being able to chat live with my customers! It's a handy feature that I use quite often. However I continue to get a lot of spam. I wish that could be controlled.
Thank you for your review! I'm happy to hear that the app is working for you overall. To help control spam, you can use the new blocking feature to block anyone who might be contacting you regularly with spam. We hope that helps! Feel free to contact our support team for further assistance if needed. - Brie, Shopify Support
Aug. 10, 2022
Ho deciso di utilizzarla sul mio sito e devo ammettere che è un'applicazione sviluppata benissimo. Molto intuitiva e, cosa ancor più importante, aumenta l'affidabilità per i clienti. Davvero consigliata.
Aug. 10, 2022
excelente relacion para la el servicio de conversion, ayuda de forma optima e integra dinamicamente 100 % recomendable
Aug. 10, 2022
This app is easy and it works. As suggestions for improvement: a) it would be helpful to be able to create folders for organizing chats b) it would be helpful to have a filter that would let me see chats assigned to others.
Thank you for writing your review and it's great to hear that you've found Shopify Inbox to be useful and easy to use. We also appreciate you outlining what you'd like to see improved for the app, and I will be sure to pass your suggestions onto our app development team. -Victor, Shopify Support
Dec. 27, 2023
Una app super útil, sencilla de usar y con la interfaz bastante amigable. La verdad que es muy práctica. Lo que le falta para 5 estrellas es integrar más canales de contacto para poder centralizar las consultas (whatsapp, google, facebook, instagram...).
Aug. 10, 2022
We used this app for a few months and found some serious limitations. One, it's not possible to search for or within conversations. That means you could have a conversation with a customer and not be able to find it unless you scroll through all conversations and find it manually. Or worse, if you have multiple chats from the same customer, you have to re-read all of them until you find the specific conversation piece you're looking for to confirm that you say the same thing again. Using the Shopify Inbox app through a mobile phone doesn't let you type more than a few lines before you lose the "send" button and can't send the message. We found a work-around (type the message, then close the chat, then re-open the chat to see the send button) but it's really clunky and not well thought through. Lastly, when we remove the app we'll have no record of any chat conversations because the chat transcripts were never emailed to our email inbox as promised. That's a complete fail that really limits the ongoing use.
We appreciate you taking the time to reach out and write your review so that you could share some of the pain points you've had with Shopify Inbox thus far. I can certainly see why a lack of a search function makes browsing your conversations difficult, and why not being able to type longer messages on mobile before losing the "send" button is far from ideal. Our development team welcome feedback from merchants and I will be sure to pass on all of your suggestions to them for their perusal. Thank you for getting in touch. -Victor, Shopify Support
Aug. 9, 2022
Very good way to have communication with our clients. The way to send emails to our clients would be missing, since we pay for our own domain and I do not have that option
Aug. 8, 2022
Muy buena, lo único que le hace falta es que permita visualizar los archivos adjuntos que envían los usuarios a Instagram o Facebook.
Aug. 8, 2022
I run my business mostly by myself right now. This app makes me seem like I have a team ready to help customers at most any time.
Aug. 5, 2022
Better now - finally has SOME functionality. Are you seriously making my type 100 characters in order to submit a review?
Aug. 4, 2022
Great app! I would give it 5 stars if they had the functionality that let us review customer cart data like LiveChat offers.
Aug. 4, 2022
I want to like this. It's convenient in a few ways, however, the top of the chat is cut off in desktop mode, meaning customers can't read my greeting message and can't close the chat if they don't know the trick of clicking on the chat circle. I contacted the developer only to be told they know it's an issue but have no correction for it. How they don't have a scrolling option or ability to adjust the height/width of the chat widget is beyond me, especially for such a complex app. I feel as if this should be a foreseen issue on their part. We may go back to using the Tawk App, since we didn't have this issue with that chat app and it's also free.
Thank you for writing your review and for outlining the issues you've experienced with the Shopify Inbox app. I can certainly understand why the problem you've referenced has been a frustration and that you were not provided with a solution when you contacted our support team. I will be sure to pass your comments onto our development team for them to consider, and hopefully this is something we can amend in a future update for the app. -Victor, Shopify Support
Aug. 3, 2022
I use this app to keep up with customer requests for account and delivery information. I like that I can schedule away and online status. I also like the interaction with Shopify for customer information. I have a small business, a "one man show", so having an easy way to talk to customers without having to pick up the phone a huge plus.
Aug. 2, 2022
Really appreciate the time and effort put into making this app. It gives us all the system features that very big companies have.