Shopify Inbox
All reviews
I really like the app, but would like it better if you could search for a message instead of going through each one.
Hey, there. Thanks for taking the time to leave us a review for Shopify Inbox! We're happy to hear you've been enjoying the app! I agree that having a way to search for conversations would be a helpful addition to Inbox. I've gone ahead and passed your feedback along to the Inbox Team, so the can consider adding such functionality in a future update. I can't promise when that update may be, but you can feel confident in knowing your feedback was seen. Thanks again! -Imogen, Shopify Support
Great app. Very useful for getting quick messages from customers while they browse online at your website. Really love this app and has helped us sell more to our customers. Highly Recommended for all Shopify Merchants. Fun Foods Canada https://funfoods.ca
me mantiene informado sobre los mensajes que me llegan de otras redes sociales, aun me encuentro en la etapa de aprendizaje, algunos mensajes lo respondo algo tarde pero se que este es un trabajo continuo.
It works well. Somehow, I still miss some of the notifications. If the notifications kept coming until answered, that would make it near perfect.
Thank you for providing your review and I am glad to hear that Shopify Inbox has worked well for you thus far. Having the notifications repeat if unanswered would indeed be a helpful addition and thank you for sharing this piece of feedback with us; I will be sure to share this with our development team. -Victor, Shopify Support
Very cool new addition! Great way to keep in immediate touch with customers in need of assistance!!!
The app works well and does as it should for an easy online chat app. I wish that you could attach images in the chat to better assist customers, I have to ask them to email me for that. I would also like it if I could send more than one link at a time and have it popup as a preview window. Lastly, there are issues with the shopify inbox on my computer communicating to the shopify inbox app on the cell phone. I will read a message and mark it closed yet I still have the notification on my app and no unread messages in the "open" section. Just a small glitch. Notifications are persistent and not as customizable as they should be. Could be slightly improved and be really wonderful!
Thank you for writing your review and for letting us know how you have enjoyed Shopify Inbox so far, and how you think it could be improved. I am happy to share that in the latest version off the app, customers will now have the ability to send images in their conversations that you can then view in the app. We also appreciate your feedback on the notifications issue which I will pass onto our development team. -Victor, Shopify Support
LOVE IT! I suggest all who want to engage customers timely and accurately use this app for their entire team!
Läuft super und ist eine echte Erleichterung. Kann ich nur empfehlen. Unbedingt die Konfiguration vornehmen, macht es dann noch einfacher
Extremely helpful. Helped us to manage our messaging and reach out to customers speckless and spoton.
I really like that we can see customer activity within the chat app, and I can address their questions without having to wait for them to let me know what is going on
Fantastic app. Easy to navigate. Easy to make changes. Does everything required and now I can serve our customers even better. Well Done.
Cumple con su función, la conexion con los canales sociales es excelente y las herramientas para contestar son las esenciales. Echamos en falta que sea más como un CRM con un funnel, poder agregar las redes sociales dentro de un contacto, estadísticas de los agentes y conexión con las compras de los clientes desde redes sociales.
it's nice to have immediate and direct contact with customers. I believe that it is way easier for them to communicate as well
We can communicate with customers in a timely manner, meet customer needs, and continuously optimize our products. Very helpful for my shop!Thank you!
Very happy about this app. Very easy to use and functional . All products are linked which is very easy to forward customers.
Me gusta mucho, es bastante rapido responder si la descargas en el celular. Practica y con opciones para clasificar a los clientes
As usual, everything Shopify creates just works really well! I was able to cancel our subscription to another chat service and this works even better. Win win.
i don't like that you have to try and figure out how to edit the theme codes and to get the things added on your page. it should be a little bit more user friendly everybody is not computer savy especially with codes.
Thank you for writing your review and for providing us with feedback here. I can appreciate that having to edit your theme's code can be intimidating if you're not familiar with HTML or Liquid, and if you require any help getting Shopify Inbox set up and working I'd recommend getting in touch with our support team for further assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support
This app is simple and does the job. I am very happy with it and will continue writing only because i have to :)
very useful app. our customers have been sending messages through this app and I am able to access right away to respond instead of an email.
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