Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,304
chart
#264
All reviews
Review RSS Feed
Sept. 4, 2022
Works great.. we are happy.. also nice with the prewritten questions and answers. Made life a little bit easier for us.
Sept. 4, 2022
The website inbox function works fine but the integration with FB and IG has been taking me months to sort out the problem, and it's still not solved! Shopify Help Desk hasn't been able to solve it by far. Any one has issue with integration before and may I know how to tackle it? Thanks.
Thank you for writing your review and I am sorry to hear that you've had difficulties integrating your Facebook and Messenger accounts with Shopify Inbox. This is something I'd like to help you with, so please send an email addressed to Victor to [email protected]. I'll look out for your email and will get back in touch so that we can troubleshoot this issue there. -Victor, Shopify Inbox
Sept. 4, 2022
Great app giving details of cart value if any etc. Perfect when customers need a little extra live help to get them across the line.
Sept. 3, 2022
This app is really helpful. My only complaint is it allows only 1 store. I have 3 that I currently manage for different pieces of our company. It would be nice to manage them all without having to log out and log back in, ESPECIALLY on my mobile app.
I'm delighted to hear that Shopify Inbox has been a useful tool for your business and thank you for providing us with your feedback via your app review. In terms of having to log out and then back in each time when you have multiple stores, I can understand why this is a time-consuming and frustrating process and I will be sure to submit your comments to our development team. -Victor
Sept. 2, 2022
Great - Lets me engage with customers, and the automated messages make the customer feel secure. . . . .
Aug. 19, 2024
Simple, lightweight, clean.
Thank you for writing your review and I am glad to hear that you've been able to increase your interactions with customers as a result of using Shopify Inbox. I hope the tool continues to be of use to your business as it grows moving forward. In terms of the feedback you've provided regarding how the enter button functions when sending a message to an offline customer, I can see why you'd prefer for the text to skip to the next line rather than sending a message to the customer each time. I'll be sure to pass on your suggestion to our development team. -Victor, Shopify Support
Sept. 1, 2022
Great app! Shopify keeps improving to present solution to its customers always making it easier to have an online store.
Sept. 1, 2022
It's great to have the opportunity to be close to your customers at anytime and be able to guide and help.
Aug. 31, 2022
Easy to use! Adding it to a second website! Not sure if I like having FB and IG integrated with it, but all messages are in one place.
Aug. 31, 2022
Prático, eficaz e conexão ao Messenger do Business Suite. Permite gerir todos os contactos num só sítio. Recomendo!
Aug. 30, 2022
自動返信を用意している質問でお客様のお知りになりたいことがすぐにお答えできていることが管理ページから見ることができ、 運営側の業務軽減にもつながりますし、世界中にいらっしゃるお客様にとっても時差関係なく気軽にお問い合わせ頂けるので助かっています。
Aug. 29, 2022
very good, an excellent tool to connect with people. I hope my client uses this method. Thank you for
Aug. 29, 2022
Good app but loads and alerts me of messages very slowly. Many times customers have left before I am able to reply to them. Is there a way to speed it up?
Hi there, Canine Athletes. Thanks for leaving a review for Inbox! We're said to hear that the application seems to be delayed with loading and notifying you of incoming messages. We recommend that you reach out to our Live Team (https://bit.ly/2AWw5VA) so they can look into the situation for you, and advise you on some troubleshooting steps. -Imogen
Aug. 25, 2022
Fantastic free application. I was able to cancel my paid chat subscription and found this works as well or better for free.
Aug. 24, 2022
Great to be able to have instant contact with my clients. It's quick and allows me to convert a query into a sale very efficiently.
Using app
About 2 months
Total reviews
1
Average rating
5.0
Aug. 24, 2022
Needs to be able to send and receive sms and mms messages to compete with other ecommerce platforms.
We appreciate you taking the time to write your review and let us know how you feel Shopify Inbox could be improved. I'll be sure to pass your feedback onto our development team. Thank you for reaching out. -Victor
Aug. 23, 2022
it is very nice, We hope this plugin can bring us a better user experience, and hope the shopify team can develop better
Aug. 23, 2022
顧客との連携を密にするために試しで使っています。チャットの変換のたびに送信されてしまうので、そこを改善してほしいです。日本語ならではの悩みです。そこが直れば使いやすくわかりやすく、引き続き使っていきたいアプリだと思います。
Aug. 23, 2022
Nice app. It's integrated with my live chat, Instagram inbox, and facebook messenger so i get messages from all channels in one place. The only issue is having to log in every time.
Thank you for writing your review and for letting us know how you're finding it! I'm glad to hear that you've been able to integrate your communication platforms through Shopify Inbox and are using it to speak to your customers. We also appreciate you letting us know that you'd like to be automatically logged in each time you open Shopify Inbox and I will be sure to pass this feedback onto our developers. -Victor, Shopify Support