Shopify Inbox for Shopify

Shopify Inbox

An AI sales associate that knows your customers
Rating
4.7
Feedback
5,413
Reviews
Chart
#76
Shopify

All reviews

5 / 5 Share
Oct. 18, 2022

Allows me to answer questions customers have regarding a product or order. In answering customers quickly it has brought in extra sales which I may of lost.

Store Using app Total reviews Average rating
Oakley Home & Gifts 6 months 3 5.0
5 / 5 Share
Oct. 18, 2022

I like this app because it creates direct communications with customers which is always good. It's a quick and easy way to answer customer questions.

Store Using app Total reviews Average rating
SodaPup/True Dogs, LLC About 3 years 6 4.7
5 / 5 Share
Oct. 18, 2022

It's great! Customers are using it a lot and it is easy for us to manage and use. I like the mobile app to. Sometimes notification flags do not reflect when a notification item has been cleared.

Store Using app Total reviews Average rating
Aurender America 8 days 8 5.0
5 / 5 Share
Oct. 18, 2022

I really like using this app. The only issue I am having is getting my notifications. With that said, I am able to capture my customer and get sales and I feel it is because I have that instant connection.

Store Using app Total reviews Average rating
Mid Century Modern Gal 8 months 7 4.4
5 / 5 Share
Oct. 18, 2022

Its free and better integrated than the alternative from Meta. So its a no brainer to at least try and see if it fits your needs. The android app is not amazing. And I wish it also had a windows app or better webapp where you could stay logged inn more permanently.

Store Using app Total reviews Average rating
Kaffa på nett 11 months 2 5.0
5 / 5 Share
Oct. 17, 2022

Makes my life so much easier. I love having all my messages in on place and well organized. Big bonus alos goes to the possibility of sending product links or discounts directly from the app.

Store Using app Total reviews Average rating
Planner boutique About 3 years 11 4.9
5 / 5 Share
Oct. 17, 2022

This is really cool I like so much. I want to use this app forever. thank you so much for your support.

Store Using app Total reviews Average rating
KJewelryMetal 21 days 4 5.0
5 / 5 Share
Oct. 17, 2022

Shopify inbox is wonderful. The client insights and communication options are second-to-none. In my opinion and personal experience as a solopreneur, if you're not using Shopify to run your product-based business - be it B2B or B2C - you're doing it wrong. Everything I've used on the platform to date is user-friendly and is constantly being refined. Their customer service is super helpful, knowledgeable and speedy. They've made excellent app recommendations with regard to my business needs and their resources are robust. You can tell they pay attention and care about the apps being added. Everything works as it should (or better) and zero scams have happened. Again, this is just my opinion. I've been using this platform for around 3-4 years now and am so happy I made the switch. Thank you, Shopify. 5 stars.

Store Using app Total reviews Average rating
Arcadia Apparel 11 months 2 5.0
5 / 5 Share
Oct. 17, 2022

Te ayuda a progresar y generar base datos, capitalizr compras, formas lazos redituables a largo plazo con tus clientes.

Store Using app Total reviews Average rating
Hiperatos Store 7 days 1 5.0
5 / 5 Share
Oct. 17, 2022

Great way to allow your customers get in touch with you. Helped us get few extra sales since we started using it.

Store Using app Total reviews Average rating
LOVARZI 4 months 3 5.0
5 / 5 Share
Oct. 16, 2022

PCでもスマホでも対応できるので助かってます 商品のタグをつけられるのでおすすめの商品も提案しやすいです。 また自動応答設定も簡単なので休業日にはその旨も自動的に伝えてくれるという点も良いです。 ただし返答した回答をお客様が確認したのかが分かるともっと良いです。

Store Using app Total reviews Average rating
5 / 5 Share
Oct. 16, 2022

I have a problem with your wonderfull app with it's location on phones and tablets, I want to relocate the chat icon some pixels to the top ?

Store Using app Total reviews Average rating
Developer Reply

Hi, there. Thanks for leaving your review for Inbox! We're glad to hear you're loving the app! Beyond the movement options for your chat icon in the Inbox settings, there isn't any easy way to adjust it's placement without some coding. You can reach out to our Live Team (https://bit.ly/2AWw5VA) so you can see if our in-house theme team would be able to help with the adjustment! You can use the link I provided to get in touch. Thanks again for your review! -Imogen, Shopify Support

5 / 5 Share
Oct. 16, 2022

Easy to use, notifies me right away, easy to set up for common Qs, works well on both phone (iPhone) and desktop (Mac).

Store Using app Total reviews Average rating
Mooncat Crystals About 1 month 11 4.3
5 / 5 Share
Oct. 15, 2022

Super handy and great to take care of customer questions and inquiries. Continue making great apps like this and soon you won't need an app store!

Store Using app Total reviews Average rating
HZ Motorsport 20 days 2 5.0
5 / 5 Share
Oct. 15, 2022

Facile à utiliser et à personnaliser. L'application mobile fonctionne également très bien. Et gratuite ! Franchement géniale.

Store Using app Total reviews Average rating
4 / 5 Share
Oct. 15, 2022

Only I have a huge problem with the csv, why isn't it possible to download a simple csv, put in the info and upload it back again?

Store Using app Total reviews Average rating
Developer Reply

Hey, there. Thanks for taking some time to leave a review for Inbox! Are you having troubles editing and uploading a CSV related to Inbox? Shopify does require certain columns to be included in uploaded CSVs, so it's important to download one of our CSV templates and structures your uploads around that. It's best that you reach out to our Live Team for some assistance using this link: https://bit.ly/2AWw5VA. They'll be able to authenticate you and help resolve your uploading issue. -Imogen, Shopify Support

4 / 5 Share
Oct. 14, 2022

I really like the app, but would like it better if you could search for a message instead of going through each one.

Store Using app Total reviews Average rating
Double Dipp'd Dip Powder 10 months 3 4.7
Developer Reply

Hey, there. Thanks for taking the time to leave us a review for Shopify Inbox! We're happy to hear you've been enjoying the app! I agree that having a way to search for conversations would be a helpful addition to Inbox. I've gone ahead and passed your feedback along to the Inbox Team, so the can consider adding such functionality in a future update. I can't promise when that update may be, but you can feel confident in knowing your feedback was seen. Thanks again! -Imogen, Shopify Support

5 / 5 Share
March 2, 2024

Great app. Very useful for getting quick messages from customers while they browse online at your website. Really love this app and has helped us sell more to our customers. Highly Recommended for all Shopify Merchants. Fun Foods Canada https://funfoods.ca

Store Using app Total reviews Average rating
Fun Foods Canada Over 1 year 16 5.0
4 / 5 Share
Oct. 14, 2022

me mantiene informado sobre los mensajes que me llegan de otras redes sociales, aun me encuentro en la etapa de aprendizaje, algunos mensajes lo respondo algo tarde pero se que este es un trabajo continuo.

Store Using app Total reviews Average rating
Medias Apamate 4 months 1 4.0
4 / 5 Share
Oct. 14, 2022

It works well. Somehow, I still miss some of the notifications. If the notifications kept coming until answered, that would make it near perfect.

Store Using app Total reviews Average rating
Offer Down Discount Warehouse Over 2 years 1 4.0
Developer Reply

Thank you for providing your review and I am glad to hear that Shopify Inbox has worked well for you thus far. Having the notifications repeat if unanswered would indeed be a helpful addition and thank you for sharing this piece of feedback with us; I will be sure to share this with our development team. -Victor, Shopify Support

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