Shopify Inbox

I used to get bogged down with emails to the point of not checking inbox for days - too much junk mail! I'd miss customers' emails. Not any more! I love this app because it lets me know when I have a customer wanting to talk with me, and that's really important to me. Tip - be sure to enable mobile notifications and you'll never miss another timely connection with a customer.

[ Update: Rating this app from 3 to 4 stars. The Shopify Inbox team actually listened to my feedback, enabled customers to upload images, and fixed the integration page on their app. Thanks for that. However, I discovered a few more issues: 1. I integrated Shopify Inbox with Instagram, and when a customer chats from Instagram, it doesn’t show the customer’s name or username but instead shows, "Shop Visitor xxx." So we would need to go back to Instagram to check on the customer’s name or username, which is a hassle. It would be fantastic if you could display the customer's name or username, similar to how Facebook Messenger does. 2. I like the fact that this chat is visible on the checkout page as a button under the Total line, and when the chat button is clicked, the chat box is opened, but the color no longer corresponds to the theme’s chosen color. It appears to be black. It would also be great if this was fixed to correspond to the chosen color. ] __ [ Switched from tawkto for ease of sharing products directly from the chat itself and so that customers could track their orders directly from the chat. However, it would be better if customers are able to share images instead of having it sent through other means especially if they receive wrong or damaged goods or if they’re having issues on the website where they would need to share screenshots etc. Not having this feature would create additional hassle to the customer to email or WhatsApp us the issue. Also, there is a bug when the customer gets disconnected while chatting and when the customer resumes the chat, Shopify Inbox still marks them as ‘Customer is offline. Your reply will be emailed.’ Another bug is that the integrations are not working. The integrations page is just blank when clicked. Nothing happens. Will update this review if the customer upload image feature is introduced and if the bugs are fixed. ]

to talk to customers and i love it, wold love to hear sound though to make it easy for me to know when i get the messages

Great app. Really like the instant answers for repeat questions from customers ie 'what are your store hours'. LOVE the price.

So far, so good. The application has worked great and right after setting it up I already had multiple messages. Really think it helps inform customers of our product and probably will convert to sales.

Works a treat. The feature to set auto responses is very useful. This app is where the sales are converted.

What I like the most is the thing Shopify always improves this app and adds new features. Good quality app.

A quick way for customers to contact us and ask questions about the availability of products or about products we sell. Had some recent problems with Nigerian cons sending me multiple chat requests to my inbox. I blocked them on my end, but wonder if there is more that Shopify can do to stop these scam artists.

It's not the most refined but it works. Feels like it needs a facelift now. Convenient though but just a little clunky

It's amazing! Customers are able to contact us easily which can only be good in terms of conversion rates!

Too good for a website.Go for it............................................................................................................................................

Ayuda muchisimo a acelerar la compra. El cliente siempre quiere ser atendido de manera directa y le da mucha confianza que le contesten.

Cela nous permet de renseigner les visiteurs en direct et d'augmenter sensiblement nos taux de satisfaction et de conversion.

buena aplicacion para comunicarse con los clientes y automatizar mensajes! ventajas a la hora de compartir productos, descuentos, imagenes..

Useful and simple, 5 stars Use this app， don't forget to download an mobile app on you phone it gonna help a lot

It is so much easier to sift through my polluted email ... my customers are my number one concern. This app makes it so much easier to communicate!

Very easy to set up and configure. It had collected and preserved my business messages until I was able to access them. Now I can respond with ease and get an immediate response from my global suppliers and contractors.

I am using this App on my store www.snazzyhunt.com for the real time customer live support. Its really very helpful in store conversion. I recommend it to every shopify store owner to use this Amazing App. Thank you Shopify

I used this app to provide real time customer care. I love when it shows the customer's email and order number that the request pertains to as well as the showing of the customer's current cart items. It will be even better if I can paste screenshots directly in the message box instead of needing to make it a file then attach. Also if I can 'like or love' the customer's message directly as if in the actual chat program, that would be great.

总体很好，但是有时候新消息不会发邮件通知，希望改进。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。