Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,304
chart
#273
All reviews
Review RSS Feed
Sept. 20, 2022
This is really good app to increase the sell by answering customers questions help them understand product very well. thanks for that
Sept. 20, 2022
Really good, better than Freshchat which we now cancelled. A couple of features that would give this a good 5 stars is emoji's, more instant replies (FAQ) and file uploads (for example PDF). Other than that, we're loving it.
I'm delighted to hear that you're enjoying using Shopify Inbox and we really appreciate you taking the time to write your review and sharing your experience with the app thus far. In terms of the suggestions you've made, I can see why all would be helpful additions and I will pass them all onto our development team for them to consider. Thanks again for reaching out. -Victor, Shopify Support
Sept. 19, 2022
Bonne expérience, c'est très pratique. Et le fait d'avoir une interface de gestion sur l'appli mobile c'est génial.
Sept. 19, 2022
Enter を押すと送信されるのは良くない。文字変換が頻繁にある日本語において、文章作成中のEnter は頻繁に使用するため、誤送信が頻発する。特に消費者側から文章断片が連続で送られてくるのは双方にとって良くない。
Sept. 18, 2022
What a great app. With the three social media outlets we are using. It can get challenging to keep up with responding to each customer. But not anymore! We connected all our outlets to this app, and each of my team members can now respond to customers' questions. LOVE IT
Sept. 18, 2022
easy to use and used often by customers. easy to use and used often by customers. easy to use and used often by customers.
Sept. 18, 2022
pretty good experience so far although I don't know how it relates to the customer on shopify I was trying to reach? shopify took me out of my customer's order to this and now I can't find my customer?
Thank you for writing your review and for letting us know about this issue. Shopify Inbox can be used by merchants to communicate with customers about their order, while details of the customer and their order remain in the Shopify admin. If you're having difficulties finding or navigating this information, please contact our support team directly who will be happy to help: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Sept. 16, 2022
Really nice integration! It would be great if on the mobile version the chat with us icon is smaller or can be removed everywhere but on some pages if the customer deletes it. e.g.: it is annoying on a product page when you want to look at the product images and it covers some functionality. otherwise great features
Thank you for writing your review and I am glad to hear that you've enjoyed using Shopify Inbox and the integrations it offers. We appreciate your feedback on how the app can be improved, and I can certainly see why being able to customize the chat box icon on mobile would be of use. I will be sure to pass your suggestion onto our development team. -Victor, Shopify Support
Sept. 16, 2022
I have lots of customer enquires on this after hours and find I would be loosing these sales of the option to chat wasn't there..
Sept. 15, 2022
Useful for quick resolution of customer issues when both parties are online with option for customers to leave a message when we are not available
Sept. 15, 2022
Works a lot better than it used to! Updates are awesome. Customers love that they don't have to stay online and can just be emailed a response.
Sept. 15, 2022
i like it so much , it makes it easier to communicate with my clients as it is so easy to respond immediately .
Sept. 15, 2022
We use this app as a convenience for our customers. Lots of times we get inquiries off hours when customers are reluctant to call. It works well. I like that it will switch to e-mail if the customer leaves the store before we can provide a personalized response. I wish there was a better notification sound when someone asks a question.
Sept. 15, 2022
Si me gusta su aplicación, simple pero cumple con mis necesidades y por el momento si la recomiendo.
Sept. 15, 2022
Fungerer super godt, jeg kunne ønske mig ekstra funktioner som at man kunne lave en boks hvor de klikkede af om vi måtte sende dem mails under kontakt og større mulighed for at lave automatiske svar på samtaler.
Sept. 14, 2022
esta bien le falta un poco de mejora pòr medio de que app nos contacten y ver chats en tiempo real y asi no estar adivinando de que medio nos estan contactando
Sept. 14, 2022
Just installed but seems to working just fine. BRAVO Shopify! I removed a third party chat app as I like to keep Shopify integrated app whenever possible.
Sept. 14, 2022
Easy to use and seamless setup. Does everything that we need it to so really can't ask for much more.
Sept. 14, 2022
Love this chat app. We use it on desktop & phone (IOS) so customers can reach us anytime or any place.
Sept. 14, 2022
This shopify inbox help us organize all the messages in location. Keep the good work on this and thank you.