Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,303
chart
#266
All reviews
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May 7, 2020
After having serious performance issues, I discovered that when a new visitor (new IP address) comes to my website the chat app sends notification. And the number of notifications is added to the meta title of the page, so when the Google crawling machines are indexing my website they are recognized as a new visitor (new IP address) and read the meta title with (1) in front, so my pages are indexed with (1) in front of the meta title. Please fix it!
Hello Micro•DOT Helmet Co, Thank you for your feedback. Our developers were able to resolve the issue you were seeing, in which the (1) notification appeared before page titles in Google searches. However, Google's site crawlers can take a few weeks between rounds, so it may take some time before the page titles are indexed without the (1). You can speed this process up by asking Google to re-crawl your URLs - https://support.google.com/webmasters/answer/6065812?hl=en Or by resubmitting your sitemap - https://help.shopify.com/en/manual/promoting-marketing/seo/find-site-map If you have any further questions please don't hesitate to ask. You can reach us at [email protected]
Feb. 6, 2020
Overall this apps is great. And I will giving 5 star if this app allow send images through the chat
Jan. 29, 2020
It's unfortunate that this can only be used on my phone... I have multiple support representatives that work at a desk... I want to have them on the computer typing their responses not staring at their phone the entire time.
Jan. 15, 2020
I am moving back to Tidio Very disappointing since is a feature from Shopify. Conversations as not keep together, the system starts a new one after a short time and to get worst there is no customer name so I am don’t know if is a new conversation.
Dec. 12, 2019
I use this app to respond to customer chat requests because it works with apple chat when valid. I think the functionality is pretty good. Chat works on all devices I have tested and I can respond to multiple at a time. My only complaint is that it has to be used with Ping to respond with customers. It gets very tedious using my iphone to respond to all requests. I would love some functionality to respond via computer at some point.
Dec. 6, 2019
Did not work at all, won't let me download Ping because I'm using a desktop. Sick! Wasted my time. Go team!
Nov. 15, 2019
i am not finding it usefull at the moment because I Use android an phone. I uninstalled it and i still have it on my store.Please help, i need it out.I would like to uninstall it permanently.
Update: We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".
Oct. 15, 2019
Would like to use this app, so anyone can contact me via live chat, but probably going to have to go back to FB messenger. My biggest complaint is that the Ping app is working terribly. The last several times I've gotten messages, I go to respond and the app blacks out and shuts down. I can't enter a response without deleting and re-installing the app. By that time, the customer has already left. I really would like for there to be a way to respond to messages on my computer as well. I think it's really weird that the only way to respond to messages is through a buggy app on my iphone.
Hello NebraskaBison.com, Thanks for taking the time to write a review, we appreciate your feedback. We have released an update to Ping (v 1.7.3) that fixes the issue that was causing the app to occasionally crash when trying to respond to messages. If your app does not automatically update, please be sure to update to version 1.7.3 of Ping to resolve the crashing. Our apologies for any frustration this caused you.
Sept. 5, 2019
The widget is not optimized for Safari browser. Almost on all iPhones and MacBooks using Safari browser the white chat widget is not centered. And when opening it in Safari browser MacBook, after refreshing the page, the widget never shows up.
Hello FixProvider - Thank you for your feedback and letting us know about the problems you were seeing in Safari. We have fixed the centering issue as well as the problem that prevented the widget from showing up after a page refresh. You should see those working properly now. All the best, Ellen
Aug. 30, 2019
Must have iOS to work. Will update my review once Android support comes on. Very lame they did not launch without any Android support.
Update: We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".
Aug. 28, 2019
We have a loyalty points button on our site. I can move it to the left-hand side so that it doesn't sit on top but on mobile the point button sits on top and blocks the text input field. Need some better option for positioning. or create documentation on how to fix issues like this
Aug. 22, 2019
I have a rewards app that runs on my site and its icon is in the lower right of my screen. The icon for this is also on the lower right so it is covered up by my rewards icon. I cant see anywhere to adjust the location of the chat icon so i guess this app will be useless to me.
Aug. 20, 2019
Can't figure out how to use this on desktop, how to manage conversations and where to chat. It seems to be ios exclusive. If they fix it so we can manage on desktop with multiple staff accounts it would be good.
Hello Hang and Display - In order to view and reply to messages, you will need to install Shopify Ping from the Apple App Store (currently iOS only). Visitors from any device can message you, but you need an iOS device to manage those messages. You can have multiple staff members use Ping to reply to messages, and tapping on a message in the conversation will reveal which staff member sent the message and when. Thanks for letting us know that you'd like to be able to manage messages on desktop, I will take that feedback back to the team. All the best, Ellen
Aug. 20, 2019
I'm disappointed that I can't change the initial message, I run my shop on my own and my customers know this so using the word "we" sounds dodgey. It's a bit slow as well and and offline message option would be good. Sorry but can't use it the way it is, will do more damage than good. Hopefully Shopify takes on board everyones comments here and makes some changes.
Hi Silken Twine, Thanks so much for your feedback, and rest assured that the team is paying close attention to these feature requests and frustrations about the current limitations. We will be working on allowing customization of the greeting message and on providing an offline message option. Thanks for your patience in the meantime! Best, Ellen
Aug. 20, 2019
At the moment this app is just not worth using. 1.) You cannot customise the chat bubble. (So you can say 'Need help - Click here' for example.) 2.) It seems to be very delayed. A customer asks a question, the ping app takes a few seconds, then when you reply it doesn't instantly go back to the customer. 3.) No Desktop support - Whilst you can use Ping App on iPhone it would be better for our staff if they can reply within a browser. It would be much faster as they are already working within a browser. 4.) No sound notifications 5.) No offline messages available, so expect annoyed customers around the world, when you wake up in the morning.
Hello Editors Keys, This is all great feedback, and rest assured that the team is paying close attention to these feature requests and frustrations about the current limitations. Many of these features are already on our roadmap. Thanks for your patience while we work to release the next version of Shopify Chat. Best, Ellen
Aug. 18, 2019
I tried to install this app and then discovered it was only for ios and required an Apple app even on my side. Really sad to not be able to use this Shopify product for my business. I was quite excited when I first saw it was available.
Hello Ruthie's Rack, Thank you for your feedback, and we understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. We are thinking about the best way to deliver this feature to all merchants! Best, Ellen
Aug. 16, 2019
Going to have to agree with the other reviews. Looks like a great free app to add directly from shopify but it's absolutely worthless to me without android or desktop support to answer messages.
Hello Spinnywhoosh Graphics, Thanks for your feedback, and we completely understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. The team is actively thinking about the best way to deliver this feature to all merchants. Best, Ellen
Aug. 16, 2019
The biggest thing that would help would be the ability to use it on a desktop as well. Interacting with a customer via typing on a phone, copy and pasting pages on a phone, etc. is far less cumbersome when in front of the computer, and so on. So, when at the desk, I'd prefer to use the computer and only when I have to, use the phone. Would make interaction/responses quicker, clearer and faster, and thus making the customer service better, if the goal of this app is to be service oriented. Additionally, being able to adjust the location of the message icon on the site would be helpful in light of other apps that use the same floating concept. Maybe offering bottom left, bottom right, mid-right, mid-left, top-right, and top-left as options would be and helpful. As someone else mentioned, a "ding" or audial alert seems to be of fundamental importance with an app such as this and it appears to be missing. Good idea, but implementation needs to be a bit more nuanced with, at minimum, the updates mentioned above before we could reasonably consider using it.
Hello Catholic Productions, Thank you for your feedback, and we understand your frustration at some of the limitations of Shopify Chat. These are all great suggestions, many of which are already on our list of features and improvements. We appreciate the feedback and hope to address some of your concerns soon. Best, Ellen
Aug. 16, 2019
If you aren't always ready to respond in seconds, this will only be a source of frustration on both ends. Customer doesn't know if you're typing a response, but more importantly you can't reach them if they close the page. I also tested on a separate iPhone, as if I were a customer. I initiated a chat, which took up 95% of my viewport. Then I minimized it so I could continue browsing. The shop owner (me on another iPhone) replied, but there was no way for me to know that unless I manually expanded the chat bubble again. According to Shopify, "Customers using Safari on an iPhone, iPad, or Mac will see Apple Business Chat. All others will see Shopify Chat." ...I've had an iPhone since they were first released in 2007 and I have no idea what 'Apple Business Chat' is--but regardless nothing special happened. The chat looked exactly the same as it did on my PC. The option to capture an email could save this app for me. I don't have a customer service team always ready to respond in an instant. I'm a guy with a life and it might take me a few minutes.
Aug. 15, 2019
Not having desktop or android accessibility really limits the usefulness of this app. Let us know when it's available to a wider audience.
Hello Doc Hotties, Thank you for your feedback, and we understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. We are thinking about the best way to deliver this feature to all merchants! Best, Ellen