Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,305
chart
#282
All reviews
Review RSS Feed
Oct. 22, 2024
Unfortunately Shopify deleted some links in my store without asking permission then they closed the chat and failed me after being on the chat for hrs the close the chat again. It was Shopify mistake. Now escalation has occurred and they won't fix the issue, furthermore, they requested for me to reload again the information which I paid to begin with 5 yrs ago. This matter needs to be addressed as I do not know how to do this. There Isn't telephone support just chat the website company has failed me. Again I'm giving a 3 stars because the beginning was great but now it's really difficult to deal with getting escalations handle at all. My website looks unpolished and unprofessional until they help.
Sept. 7, 2024
スマホ画面で見た時に、アイコンが大き過ぎて主張が強すぎる。アイコンによってすぐにチャットを意識するのは、望んでいる事ではないが、お客様には気軽に質問して頂けて、購入の検討をするのに繋がっていると思う。
Sept. 2, 2024
You cannot change the "Chat with Us" title on the app, please help with this. Also if you can add a picture circle option so that when visitors open the chat they can see who they are speaking to, it would make communication much more personal. The option to add a circle picture would be incredible and I'll change my review.
Thanks for taking the time to share your feedback. We have actually added the chat avatar feature you suggested to help make communication more personal. You can enable and manage your avatar at inbox.shopify.com under Settings > Message preferences > Avatar. After selecting "Use admin profile picture", the picture will appear in the circle in the chat as you have described. You also should be able to change the title and icon of the chat widget. From your shop's admin at admin.shopify.com, select Inbox under "Sales channels". Clicking the "Customize chat" button will take you to an editor in which you can modify the colors, icon, wording, positioning, and greeting message of the chat widget. For the text, we have preset options as well as the option to remove the text and just have an icon. Please feel free to reach out to us at [email protected] for further assistance with either of these features. Thanks! - Shopify Inbox Team
Aug. 20, 2024
It will look a lot cleaner if there's a hyperlink rather than sending the whole link
Thank you for your feedback! I have shared this idea with our product team. - Shopify Inbox Team
Aug. 19, 2024
It's nice, but there’s definitely room for more improvements!
Using app
4 months
Total reviews
1
Average rating
3.0
Thanks for sharing your feedback. We would love to hear more about what types of improvements you would like in the app. Feel free to reach out to us at [email protected] with any suggestions or issues you are having. - Shopify Inbox Team
Aug. 18, 2024
We use it because it comes with Shopify plus. It's very basic by comparison to LiveChat. It works fine as a starter conversation with customers, however does not provide near the information for the client as LiveChat did.
Thanks for taking the time to share your feedback. We would love to hear more about the features that are missing and additional information we can work on providing in the app. Please feel free to reach out to us at [email protected]. - Shopify Inbox Team
Aug. 8, 2024
You need to allow people to send documents in chat. I needed to send a documents and had no option of doing that. Thank you.
Hi there, thank you for your review! We appreciate your feedback and I can see why this would be helpful. I'll be sure to pass your suggestion onto our Inbox team. -Victor, Shopify Support
Aug. 5, 2024
Not being able to hit return whilst replying is a real issue. So painful!
Thanks for sharing your feedback. We just wanted to share that you should be able to change this setting in the app. Under Settings > Message preferences we have an option to make it so that hitting Return will create a new line rather than send the message. Hope this helps! Feel free to reach out to us at [email protected] if you have any trouble with it. - Shopify Inbox Team
July 11, 2024
It works great for actual customers, but there is a lot of spam. Many companies that offer Shopify customization services reach out through the chat pretending to be legitimate customers.
June 21, 2024
its ok but sometimes i can't access messages from my customers. I get the notification on my phone. When I go to the inbox the messages do not appear. I have tried refreshing my browser and everything. Please help.
June 10, 2024
I like this app overall, but the fact that you can't stop it from filling your email inbox with every chat message is annoying. My employee handles the chat inbox so I don't need to be notified of every message via my email. Very annoying.
Hi, there! Thank you for taking the time to review Shopify Inbox! We understand how important it is to streamline notifications, especially when you have a dedicated team handling specific tasks. I’ve flagged your comments about the email notifications for every chat message with our development team as an area for review. We are constantly working on improving our app's functionality and user experience, and insights like yours are invaluable in this process. Stay tuned for updates, and thank you for helping us improve Shopify Inbox. -Maz, Shopify Support
May 21, 2024
The app is good but customer cannot receive instant reply from shop.... i hope there will be improvement. Customer need to refresh his browser to check our reply.....
May 7, 2024
Many of us shopify people run multiple shopify stores, I'd like Inbox to stay logged in across multiple accounts at the same time so I could get chats from all on the same iphone
Hey there! Thank you for taking the time to provide feedback about Shopify Inbox. I'll make sure to channel this to the product team for their consideration! - Dirk, Shopify Support