Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,038
chart
#334
All reviews
Review RSS Feed
June 10, 2024
I like this app overall, but the fact that you can't stop it from filling your email inbox with every chat message is annoying. My employee handles the chat inbox so I don't need to be notified of every message via my email. Very annoying.
Hi, there! Thank you for taking the time to review Shopify Inbox! We understand how important it is to streamline notifications, especially when you have a dedicated team handling specific tasks. I’ve flagged your comments about the email notifications for every chat message with our development team as an area for review. We are constantly working on improving our app's functionality and user experience, and insights like yours are invaluable in this process. Stay tuned for updates, and thank you for helping us improve Shopify Inbox. -Maz, Shopify Support
May 21, 2024
The app is good but customer cannot receive instant reply from shop.... i hope there will be improvement. Customer need to refresh his browser to check our reply.....
May 7, 2024
Many of us shopify people run multiple shopify stores, I'd like Inbox to stay logged in across multiple accounts at the same time so I could get chats from all on the same iphone
Hey there! Thank you for taking the time to provide feedback about Shopify Inbox. I'll make sure to channel this to the product team for their consideration! - Dirk, Shopify Support
March 15, 2024
Pros: 1. instant answers 2. getting customer info 3. free 4. ability to engage Cons: 1. and 2. no way of removing from certain pages like the landing pages, this leads to my next problem where you can't remove the notification 1 in the right hand corner for new customers unless they manually touch the chat box. this is bad for anyone with ocd or adhd. its distracting on a page meant for conversion! 3. can't change the size of the chat bubble 4. no unsend option on text 5. no pc scrollbar for instant answers
March 6, 2024
It works really good, but there are some things which you can't change. 1.) There are only pre fixed position for the chat symbol. For us you have to put it very high and this doesn't look good. 2.) You are not able to change the chat symbol to match the CI of your site. 3.) It's not possible to make the chat bubble small enough, even on the smallest size it's really big, especially on mobile. So if you are looking for something more designable, I would recommend something different.
March 4, 2024
Would be great if there were additional features; 1. landing page, this would allow you to share a contact us page where a customer is prompted to begin conversing. 2. an email address, then this could be used for unified communications, emails are received as chats and can be responded to as chats.
Hey, there! Thank you for your feedback! These additional features sound great and I have added them as feedback for our developers to review. Hopefully these are features they consider adding down the line. -Maz, Shopify Support
March 2, 2024
the live chat does not update side by side i have to close the chat and come back:(
Hey, there! Thank you for your review. We'd love to look into the issues you've experienced further, please contact us at: [email protected] so that we can get some eyes on this issue for you! -Maz, Shopify Support
Feb. 27, 2024
Very good app. The problem is it does not work with Kallas theme at all. It causes glitches on mobile site, screen flickering, and the modal window not opening fast or closing... Buggy
Hey, there. Thank you for taking the time to leave a review! The Shopify Inbox app is designed to work across most themes - however if you are seeing a specific issue on a theme, your best bet would be to first reach out to the theme developers to see if there's any issues on their side: https://shopify.link/7MJw. After that, feel free to contact our own team and we'd be happy to take a closer look: https://shopify.link/WJna. -Rick, Shopify Support
Feb. 21, 2024
Works fine - but doesnt make any sense that it no multi language. Shopify build it and Shopify build markets / Translate & Adapt.
Feb. 19, 2024
If you have more than one store, it is hard to handle them through this app. This is my only concern why I do not use this app.
Hi, There. Thank you for taking the time to leave your review. We appreciate this feedback, and if you would like to include any additional information on what specifically you're finding to be a challenge while using the Shopify Inbox app and managing multiple stores, you can leave another review or feel free to message Shopify on any of our socials. Our team is always working to improve all users experience with the app. -Kitana, Shopify Support
Feb. 12, 2024
Please add option for the customer like hide chat box and its main icon from the main for 24 hours/ 1 week/1 month.
Feb. 7, 2024
Would love more options/flexibility to configure. Esp the "Pre-chat Form" which I understand the purpose of, but I reckon a first name and email is all that's required. I.e a function to disable last name field would be great. Because often the less data we ask of users, the better the uptake.
Hi, there! Thanks for taking the time to leave a review. I understand the need for this function as it's beneficial to your business. I'll be sure to share your feedback with our development team for further review. You can keep an eye on our Shopify Changelog (https://shopify.link/N5vR) for any new updates/features that roll out to the platform. Thanks! -Victoria, Shopify Support.