Shopify Inbox
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hasta el momento me atendieron normar esperemos que llegue el paquete para ver si me ayudan con los daños, espero y la caja llegue bien para no tener que pedir ayuda
It's very good and convenient allows you to quickly communicate with customers It helps with customers reply
not bad so far, but it should show the page or product your customer is messaging about, very often do i get customers asking me about products but i have no clue which ones they are talking about
Good news here: Inbox already surfaces much of this. When you open a conversation, the customer details panel shows the products they've viewed, what's in their cart, and their order history, and chats often note which page the customer messaged you from. That should help you pinpoint what they're asking about. If those details aren't appearing for you, our team at help.shopify.com/support can take a look. Thanks for the feedback!
Give automatic AI based answer about store and get 7 Star !
Was much better before they required "new" customer accounts, now we get hundreds of just "Shop Visitors" even if the customer is logged in and they contact us it says that. It costs us 4x the man hours to try and help our customers, it used to email them if they were offline, but now "unless" the customer comes back on the same browser they will never see the reply. This is so wasteful, it was much better the way it was, much much better before they decided to forced shop owners into using the "shopify" AI, which is riddled with misinformation and inaccurate responses for our customers.
All in all, good tool and easy to integrate
I really do not get any nptiofications on this app or alot of inbox from my customers from Shopify Inbox. I really do npt know too much about it and wouldlike to know more about it and how to utilize it more for my customers.
Happy to point you in the right direction! To get message alerts, open Inbox, go to Notifications, and turn on mobile, desktop, and email. For mobile alerts, install the Inbox app and log in with your Shopify account, and keep it updated. To learn the ropes and make sure chat is live on your store so customers can reach you, the Inbox guides at help.shopify.com are a great start, or our team at help.shopify.com/support can help you set things up.
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