Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,221
chart
#312
All reviews
Review RSS Feed
March 21, 2022
Great but please you need to add a search feature to be able to find past conversations more easily.
Hey, there. Thank you for taking the time and sharing this feedback with us! We can see how having a search function for past conversations can be a useful feature for our merchants, like yourself, and we'd be happy to pass this suggestion along to our development team. Thanks again! -Elias, Shopify Support
March 18, 2022
Getting notifications but they are silent. Any chance of adding sound with reminders? How about a pop too.
Thank you for taking the time and sharing this feedback! If you're using the desktop notifications (https://bit.ly/3DyLxDv), then there is an alert sound and a visual indicator. For mobile notifications or mobile reminders (https://bit.ly/3sURAij), such as on iOS or Android devices, you can enable the sounds or the pop-up banner style for Shopify Inbox through the device's Notification settings. If you need any help with this, then our support team would be happy to assist you. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support
March 11, 2022
This app helps with customer enquiries anytime of the day. Very useful. It will help if the app can real time indicate another user in the store is typing/ drafting the message. This is to avoid duplicate replies from different users.
Hey, there! Thanks for leaving a review; I'm so happy to hear that you're finding the app to be useful. I can definitely see how handy it would be to indicate if another staff member is typing - I'll be sure to pass that on to our developers as a feature request for you. Cheers! - Brie, Shopify Support
March 10, 2022
It would be better if we did not have to login every-time. Once we are in Shopify Admin we should be able to open the inbox caller to respond.
Thank you for taking the time to leave your feedback here. I can definitely see how convenient it would be to have the app auto-log you in if you are logged into the Shopify app as well. I'll be sure to pass this on as a feature request for you. Cheers! - Brie, Shopify Support
March 10, 2022
I use the app to reply to message. I like getting the notifications when I have a message. I do not like that I have to hold the swift key to go to a second live in a message because when I hit enter, it automatically sends the message.
Thank you for taking the time and sharing this feedback with us! We're happy to hear that you like getting the notifications and using our app to reply to customers. We can also see why having to hold the shift button in order to create a new line is causing some problems, and we'd be happy to share your feedback with our development team. Cheers! -Elias, Shopify Support
March 9, 2022
Good tool! I just need to keep better track of notifications. Don't have the time or a dedicated person to respond to messages 24/7 . The 'respond by email' is a nice touch and helpful there.
March 9, 2022
Hi - we started using Shopify inbox as we wanted a chat option with our customers. It works well, a lot of the replies are delivered by email rather than on the chat, and this is because we have missed the notification and the customer has moved off the site and is no longer online. Notifications are not send to the mail address that has shopify open, which means we often miss that a message has arrived. PCs can chime a lot especially when your phone is connected to the PC like mine is. I would like more control over the notifications to push a notification to an email address, regardless of whether that email address is currently logged into Shopify. Overall though it is a good app
Hi, there! Thank you for taking the time and sharing this feedback with us. We're delighted to hear that our app is working well for you! We also appreciate the suggestions on having more control over the notifications and we'd be happy to pass this along to our development team. Cheers! -Elias, Shopify Support
March 9, 2022
efficient. nice tool. could do with being able to make paragraph breaks in replies to make info clearer for customers
Hey, there! I'm sorry to hear you're having trouble with making paragraph breaks when typing a response in the app. You should be able to do this, so we'd like to find out more about what's happening. Please re-install the app, and double check that both your phone and the app aren't due for an update (if they are, please update them). If you're still having trouble with this, please email us at [email protected] and we can do some further troubleshooting with you. Cheers! - Brie, Shopify Support
March 9, 2022
We have had enquires straight away. I think people are more likely to use a chat function than to fill in the contact form.
March 8, 2022
I'm using this app it's very good for a small business, it's free, it don't have too many options see it on my site ezcellusa.com
March 2, 2022
Really good app - not just for messaging with customers but also the FAQs and quick answers. Just hope that promised Instagram link works well. One request is that variants can be linked to from the app linked to the generic product type isn't good enough.
We're delighted to hear how you feel about our app! We can definitely see that linking variants or having product identifiers can be an improvement, and we'd be happy to pass this request to our developers. Thank you for taking the time and sharing this feedback! -Elias, Shopify Support
Feb. 28, 2022
Great App, so far so good! Only issue is my products arent linking to the chat even if i have selected the Availability Option on the products themselves
Hey, there! Thanks for taking the time to leave your feedback here. I'm sorry to hear you're having trouble sending your products when chatting with your customers. I'd recommend making sure your app and device are both on the most recent update, and then toggling the sales channel availability off and then on again: https://bit.ly/3iaFFqf. If you find your products still aren't showing up when trying to share a product (https://bit.ly/3MXzyDO), please contact our Support team and they'd be happy to dig into this with you further: https://bit.ly/2AWw5VA.. Cheers! - Brie, Shopify Support
Feb. 25, 2022
So far, I have found it helpful. Unfortunately the first few days it didn't load so now that it has I have apologized to those customers. I can already see how answering questions promptly will assist our sales. Many of those writing to us have items in their cart already and just need a bit more assistance.
Feb. 25, 2022
Application fonctionne très bien et permet d'avoir une véritable interaction avec nos clients. très simple d'utilisation et de paramétrage
Feb. 25, 2022
ottimo, a volte si stacca e vai in down, pero per il resto sembra funzionare bene. implementerei la possibilità di creare un carrello direttamente dalla chat
Feb. 24, 2022
It functions well, but we desperately need the option to search through all conversations. For example for a product name or any other keyword.
Hey, there. Thanks so much for taking the time to leave your feedback here; I can definitely see how a search function would be helpful within the Shopify Inbox app. I'll be sure to pass that onto our developers for consideration. Thank you! - Brie, Shopify Support
Feb. 23, 2022
Prima mag wat snelle zijn en een beetje gebruisvriendelijker (bv standaard open in pc) net als messinger
Feb. 22, 2022
Nice free app. The only thing that annoys me, is that enter automatically sends the message, and you need to hold shift to make a new line. There should be a setting to disable this, so you can only send by clicking "send"
Thank you for taking the time and sharing this feedback with us. We understand how automatically sending the message as opposed to creating a new line when hitting enter can be annoying, and we'd be happy to pass this feedback along to our development team. We hope to see this change come to fruition in a future update. Thanks again! -Elias, Shopify Support
Feb. 20, 2022
better than zendesk since we can have multiple users on the app at that same time. And it's free which is definitely a huge bonus for us since we are a small business without a lot of extra $$ for apps like this.