Shopify Inbox
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I'm updating my previous review because the development team really listened to user feedback. They took the time to make changes, and the app now works exactly the way I had hoped. Thank you for listening to your users and for being willing to improve the experience instead of ignoring the feedback. It has made a huge difference. I really appreciate the effort and the responsiveness from the team. Keep up the great work!
Thank you for updating your review. We're glad the changes addressed your feedback and Inbox now works the way you hoped. We appreciate you giving us the chance to improve it.
a nova atualização está pessima! Não pede email do cliente e se você não estive online pra responder, não tem como responder mais depois como antes que a resposta ia pro email do cliente.
Obrigado pelo seu feedback. Para solicitar novamente o e-mail do cliente e conseguir responder mais tarde, mesmo quando estiver offline, ative a opção "Exigir login do cliente" nas configurações da sua Caixa de Entrada. Com o login ativado, o cliente informa o e-mail dele e suas respostas chegam à caixa de entrada dele, exatamente como antes. Adoraríamos ajudar você com isso! Entre em contato conosco pelo site help.shopify.com/support para que possamos autenticar sua loja e oferecer suporte.
This was a great app before the new changes yesterday and now its been horrible! Have you even tested how terrible it looks on mobile? It covers the whole mobile screen, the floating button ON product page is no longer floating, the customer first name, last name and email is no longer required so we dont know if you are talking to old or new customer as it says new visitor!! You did this so you can enforce people to subscribe on shop app and bring more money to you rather than support the business whom you are already charging permium . You turned a good working app to a disaster app!! We had to uninstall this app and find another one.
Thank you for the detailed feedback. Good news first: the mobile display issue, where the app covered the whole screen, has now been fixed, so please update and take another look. On telling new from returning customers, turning on "require customer sign-in" asks for their name and email, which restores that visibility instead of showing "new visitor." Shopify Inbox now collects customer emails through verified sign-in because the old form allowed someone to enter an email they did not own improving accuracy on the app. The old form allowed someone to enter an email they did not own, which was less secure and could let someone ask about another buyer's order information. Verified sign-in protects customers and merchants. If anything still looks off after updating, the team at help.shopify.com/support is happy to help.
De app werkte perfect. Maar sinds een nieuwe update zie ik geen naam en email meer van klanten omdat ze deze niet meer hoeven achter te laten. Hierdoor worden de chats ook niet meer aan klanten gekoppeld. Bezoekers moeten nu inloggen met een account wat een te hoge drempel is om een bericht te sturen voor bestaande klanten en bezoekers van de site hebben geen account. Daarnaast als we een bericht sturen terwijl de klant uit de chat is kreeg die normaal automatisch een mail. Dat is nu ook niet meer het geval waardoor klantvragen nu onbeantwoord blijven. Ik was tevreden maar met de nieuwe update heeft de app totaal geen meerwaarde meer.
the app is screwing up and not identifying visitors with questions. this is a recent flaw and they push back saying its us who changed - we touched NOTHING!
Unfortunately a complete downgrade since the new update. Customers are not asked for their email so we cant stay in contact anymore. If youre using the login tool people have to verify by 2fa. This was our main sales funnel & is now complete useless.
I love this build in shopify massager I bean using it a lot and customers are also very active on using this this very fijn to use with the ai that makes suggestions for me to replay as massage form me it verry smooth and easy to use.
Shopify Inbox previously required visitors to provide their name and email address (for follow-up purposes) before sending a message; it now allows anonymous chats, though messages cannot be delivered to the customer if they leave the conversation.
Diese App. ist super, können wir jeden dazu raten Sie zu Instalieren. Herzliche Grüße aus München. Juwelier Schafranek
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