Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,304
chart
#273
All reviews
Review RSS Feed
Feb. 15, 2025
Feb. 15, 2025
This app keeps me posted with immediate questions and responses. My customers love it.
Feb. 15, 2025
Feb. 14, 2025
Simple to use and a great tool to help customers directly communicate with us on their favorite product.
Feb. 14, 2025
Great functionality, but honestly the UI looks like its built by kindergarden pre-school kids. Very disappointed for something built by Shopify actual staff. No way to further customize floating widget button, intrusively too large for Desktop & Mobile. No way to set what and how the button is displayed. No way to set where to display. Added functionality to further customize the look, size of widget & how it is embedded in the pages would push this to 5star app. Currently its really fundamental and lacking.
Feb. 14, 2025
Feb. 13, 2025
We just made the switch over to inbox, and while you can set hours for chat, it doesn't mean anything apparently because it still sends push notifications to your phone even at 2am, outside of the hours set in the app settings. Super annoying. Seems like a pretty basic issue that should be figured out.
Feb. 12, 2025
Feb. 12, 2025
Feb. 11, 2025
Incredibly user-friendly and the AI-generated responses are surprisingly good after a week or two of learning!
Feb. 11, 2025
Easy peasy. Works well for chat. Would be an absolute killer app if it could accept and manage inbound emails rather than just through the widget.