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Early days as we have only just installed this app on our online hat shop: fascinatorsdirect.co.uk The Shopify live chat app seems easy to use and it's free which is great but you will need to download Shopify ping to reply to your customers. It's quite basic compared to some other paid apps and it lacks to ability to customise the appearance which is a shame. Hopefully, Shopify will improve the app over time.
Hello Fascinators Direct, thank you very much for your review and feedback! Yes, in order to answer visitor queries on your site on your mobile device, the Ping app is required to download - although that is also free from the Google Play store or the Apple App store. :-) We are working to improve Shopify Chat and release new ways to customize the widget. Please keep your app updated so you can benefit from the new features! Again, thanks for your feedback, it is really appreciated! Best regards, Veronica N. Kit & Ping Support
For now 3 stars, because the app works (also with Android). We need options to customize the icon (for instance: size and exact position on the screen). It could be a great app in the near future. Thanks for the effort. :)
Hi Drone Class. Thank you for that feedback! We're always looking for ways to improve our product, so this is definitely something we'll be sure to pass along to the team. :) If you ever have anymore feedback, or questions, please feel free to reach out to us at [email protected].
There are some things I like about this app, how it is integrated into the website, how you can make sales directly from it. At the same time, it is annoying that it is so barebones. Also, the constant (1) notification when my customers are on the site I find annoying. I have set limited hours of availability, but if they are online when I am not available, the app still acts like I am there until I respond. Then my automated "I am not here" message shows up. But... this is super annoying. It is misleading to our customers. I would love to make the chat unavailable entirely when we are not there.
Hi KJ Urban Winery & Craft Brewing Supplies. Thank you for your feedback! At this time there is no way to hide the chat completely when outside of your available hours, however, we always appreciate hearing how we can improve upon our product. :) Our team has recently released a feature for Shopify Chat in which a buyer is now prompted to leave an email address along with their questions should they wait longer than a few minutes for a response. The Chat will search the buyer’s response for an email address, and if one is found Shopify Chat will then replace the visitor’s placeholder title of “1SC” with their email address in order for you to be able to follow up. :) If you have any other questions or feedback please don’t hesitate to reach out to our team directly at [email protected]!
Overall this apps is great. And I will giving 5 star if this app allow send images through the chat
I use this app to respond to customer chat requests because it works with apple chat when valid. I think the functionality is pretty good. Chat works on all devices I have tested and I can respond to multiple at a time. My only complaint is that it has to be used with Ping to respond with customers. It gets very tedious using my iphone to respond to all requests. I would love some functionality to respond via computer at some point.
The widget is not optimized for Safari browser. Almost on all iPhones and MacBooks using Safari browser the white chat widget is not centered. And when opening it in Safari browser MacBook, after refreshing the page, the widget never shows up.
Hello FixProvider - Thank you for your feedback and letting us know about the problems you were seeing in Safari. We have fixed the centering issue as well as the problem that prevented the widget from showing up after a page refresh. You should see those working properly now. All the best, Ellen
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