Shopify Inbox

It is very user friendly

Your AI tool is superb!!! Makes answering questions a breeze.

Great - I like the new AI feature. Hopefully it will learn more over time and responses become quicker and simpler

works amazing

We like the idea of using the Shopify inbox on our site but in reality the app is too basic. There is no ability to universally select notification settings. Notifications are automatically set to ON and now everyone with access to our store is getting notifications. To switch this off - EVERYONE will need to individually enter the app and disable notifications for themselves. Even if you have 100 staff members who are nothing to do with customer service. That is bad app design. As the store owner I should be able to select who gets access to Shopify inbox and universally what the notification settings are. I think there also needs to be more functionality integrated around which staff members are currently available to take conversations - ideally auto allocating them to people on shift.

good

OTTIMA

yes good app worth using

I like the app, but I wish there was a more convenient way to view inbox messages on the backend of Shopify, instead of having to click through to another page.

very convenient for use.

Great App.

Very useful app - 1. can send product information 2. AI assistance added - reduces turnaround time in live conversation setting 3. Used effectively this type of customer is usually ready to buy.

It makes communication with customers easier. I like the fact that chat with customer is mentioned and linked also in their order history. I would like to be able to format the message, like in mail, before sending it.

App is easy to use and a good way to manage communication with customers.

Very effective and responsive. AI feature is very helpful.