Shopify Inbox
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It is a little confusing when I keep seeing old messages. There's got to be a way where you can ask if the conversation is over for ever, or not...
Thanks for sharing your feedback. To help keep your inbox decluttered, you can try closing conversations when you feel the conversation is over. This will move the conversation under the Closed tab and keep the Open tab cleaner. The customer is not notified of you closing a conversation as it just for management on your side. If the customer continues a conversation you had closed, it will automatically be moved back into Open. You can close a conversation by clicking the dotted line circle on the left of each conversation under Open or clicking the "..." button > "Close conversation". We do not currently have an easy way to confirm with the customer if the conversation is over forever, which may be the feature you are suggesting. Feel free to reach out to us at [email protected] with more details about what you would be looking for and we can share your idea with the product team. Thanks! - Shopify Inbox Team
Very useful app - 1. can send product information 2. AI assistance added - reduces turnaround time in live conversation setting 3. Used effectively this type of customer is usually ready to buy.
It makes communication with customers easier. I like the fact that chat with customer is mentioned and linked also in their order history. I would like to be able to format the message, like in mail, before sending it.
App is easy to use and a good way to manage communication with customers.
It's like having my assistance working for me.
Very effective and responsive. AI feature is very helpful.
Semplice, intuitiva e utile. La sto usando da pochi giorni ma sembra fare il suo dovere
For a free inbox app, it does the basics and does them well.
A volte non mi da le notifiche ma in sostanza è una buona chat Quando mandano le foto sarebbe utile poterle vedere una dietro l'altra anzichè uscire e selezionarle una ad una
The inbox software for Shopify online stores is certainly advancing in the right direction.
the automated replies were perfect.
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