Shopify Inbox

so easy to speak to customers, it has helped increase our sales.

its great

Very user friendly.

Great app for customer service. Beware of the barrage of spam you'll receive from marketing firms, but at least you can block senders.

works well on the phone and desktop

good app. Will be glad to share with others. shopify works fine for the time being.

Wirklich gute App! Allerdings wäre es super, wenn man weitere Anpassungen vornehmen könnte. Bzw. den "Text Area" von 44px auf 120px höhe erweitern könnte. Wenn man eine Hintergrundfarbe setzt, geht die Text Area ganz schön unter. Also ist nicht sehr accessible.

Tolle App, die von unseren Kundinnen oft genutzt wird.

It is very user friendly

Your AI tool is superb!!! Makes answering questions a breeze.

Great - I like the new AI feature. Hopefully it will learn more over time and responses become quicker and simpler

works amazing

We like the idea of using the Shopify inbox on our site but in reality the app is too basic. There is no ability to universally select notification settings. Notifications are automatically set to ON and now everyone with access to our store is getting notifications. To switch this off - EVERYONE will need to individually enter the app and disable notifications for themselves. Even if you have 100 staff members who are nothing to do with customer service. That is bad app design. As the store owner I should be able to select who gets access to Shopify inbox and universally what the notification settings are. I think there also needs to be more functionality integrated around which staff members are currently available to take conversations - ideally auto allocating them to people on shift.

good

OTTIMA

yes good app worth using

I like the app, but I wish there was a more convenient way to view inbox messages on the backend of Shopify, instead of having to click through to another page.