Inkthreadable: Print on Demand
Inkthreadable - The UK's Print On Demand Experts
Rating
4.5
feedback
35
chart
#1,637
All reviews
Rating Breakdown
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Feb. 20, 2019
I was quite daunted about how to build a website and integrate my products but the shopify app with inkthreadable made it so much easier than I had imagined. I find the process quick and easy, and my customers have reported back positively from the customers viewpoint. I would recommend any new startup to consider using this process, it gets you up and running in no time and all aspects are easy to learn.
It's great to hear you've found the process simple! If you ever get stuck with anything feel free to reach out to our support team for a chat, or check out our Help Centre (help.inkthreadable.co.uk) for plenty of advice.
Jan. 30, 2019
Real Confidence - In a Virtual World. Before we started our wife and husband, lifestyle business about a year ago we undertook a large amount of research across the range of White Label, Print on Demand Drop Shippers that were all shouting for our work. We looked carefully under the bonnet of InkThreadable and benchmarked them against many of the other international players. What stood out during this research period was the very human, energetic and socially/environmentally responsible image they were projecting for themselves as a business. We knew we wanted a supplier that we could talk to, learn from and when things go wrong (as they always do at some point in every supply chain) would stand up to the mark. We went with InkThreadable and have not been disappointed - even when things got bumpy back in the summer of 2018 they resolved things professionally, taking full responsibility. They turned us into not just clients of theirs, but into Advocates. - The Leadership is honest and dynamic and this carries through into every member of the very responsive and likeable team we have dealt with. - The App integrates perfectly with Shopify and is a doddle to use. The help desk supports very effectively whenever we've had difficulty - The turnaround times make our business viable 2-5 working days (1 day recently!) - Print quality is spot on (on the occasions when it has not been then a replacement has been sent or a refund made without it being an issue) - They are always on the hunt for new product lines and involve clients in proper testing - We believe they make nice cups of tea and love animals too! We run our business from Italy and these guys are in Blackburn, UK. They really do give confidence in a virtual world and are worth testing out. Chris and Eva Shabby Sheep Design https://www.shabbysheep.design
Thanks for your review! It's wonderful to hear that we've had such a profound impact on your business, and that our core values are so apparent to our customers. If you need a hand with anything you know where to find us, otherwise keep up the hard work with your store!
Jan. 23, 2019
The team at Inkthreadable and their service has been absolutely second to none, and I would not have the business I do now without them! From the huge range of amazing quality products they offer, to their absolutely incredible support team, I only have good things to say. All my customers are in love with the quality of the printing, and the range of products I offer, and that's all down to Inkthreadable. Thank you for your constant hard work, and looking forward to growing further with you!
Thank you for the review! We aim to offer the highest quality products and services we can, and from the sounds of it this is paying off with your store. It's always lovely to hear this kind of feedback from our customers, but if there's something you'd like to see or think we can improve on, please do let us know. :)
Jan. 13, 2019
100% of orders have been delayed by 1-2 weeks. Irritating UX at times especially when uploading an alternative colour design on multiple colour t-shirts. Every customer has emailed me asking where their order is, now as a brand new company, I have no trust and it's inkthredables fault. Believe me, I was so excited to use these guys and give them a great rating for a UK company, but they let themselves down. The chat team are mostly nice though, Liam being the most caring.
I'm sorry to hear this, but please be assured this isn't a normal level of service for Inkthreadable. I've taken a quick look into your account and can see our MD has reached out to you to chat about the issues you've had with an aim to have them resolved. If you feel as though we can do anything else for you please let us know, you'll find our support team more than willing to help.
Jan. 8, 2019
I've been using Inkthreadable as my main supplier for several months. The app is straight forward, intuitive and easy to use. The best I've come across from 3 or 4 drop shippers Including some of the big names, that I've used.
Thank you for your review! It's great hearing the app is easy to use, though if you have any ideas for improvement please let us know.
Dec. 5, 2018
I've been using Inkthreadable for over a year now so feel I can give an accurate representation of how they perform. I have been able to watch first hand as shipping times are reduced from waiting days to now sometimes waiting mere minutes between ordering and receiving a shipping notification. Their product catalogue is always expanding and they welcome ideas & feedback from their users via their Facebook group. That alone in itself is an absolutely fantastic resource as you are able to communicate with likeminded individuals who also use Inkthreadable. Have a question to ask, trying to integrate with Shopify or just want a chat? The group has it all. The staff are all incredibly helpful & friendly and are easily reached via their online chat support. In more recent months they have begun to interact more with their user base, such as giving us detailed analytics about how well the company performs in regards to shipping times (which is very reassuring to see!). Don't let the negative reviews put you off; when I opened my store with Inkthreadable I had my qualms too, but I can assure you now, a year on, I have no regrets and can't wait to see what 2019 brings for the company!
It's great hearing feedback from a customer that has been with Inkthreadable for some time, so thank you for taking the time to review us! If you run into any difficulties, or have some suggestions on how we can improve, then please get in touch with our support team. :)
Nov. 8, 2018
Hats, Sock, Hoodies, T-Shirts and Accessories. All easily accessible and ready for customising using inkthreadable's app and service. Easy to figure out and support chat to help you out if you get stuck! Only drawbacks would be the customisation print area sizes and stock selections, which only seem to be growing more and more anyway. simply fantastic work so far!!!
Thanks for the review! Print sizes are determined by the print beds we use, so these will remain the same for the foreseeable future - though we do have an ever expanding range of sublimation products which can be printed all-over. If you want to check these out, or if you need a hand with anything else please get in touch with our support team!
Oct. 24, 2018
This 5 star rating is for the app and for the excellent service I've received from Inkthreadable since I first contacted them about a month ago. Every question I have had has been answered quickly and to my satisfaction. Most importantly, the quality of their garment printing and their speed of order turnaround is incredible compared to my previous supplier.
Thank you for your review! We've worked hard to improve or shipping times over the past year so it's great to hear it's paying off. :) If anything changes, or you need a hand with anything at all, please contact our support team!
Sept. 12, 2018
So far so good. Really easy top use and an efficient way to create products in Shopify. Yet to go live with orders yet so cannot say how well it performs.
Thank you for the review! If you need a hand with getting your store live, or placing some sample orders before you do, then please let us know. :)
Aug. 27, 2018
The worst print on demand company. Received an order from a customer, made payment instantly. Shipping status did not change for over a week. Followed up with an email, no reply. Called and got an answering machine. When I finally spoke to someone they said that the top was out of stock and they wouldn't get the top back in stock for 2 weeks. No emails received prior to informing me of this. Reassured they would send out to the customer on the 14th August. I have just received a refund into my bank on the 26th August with no explanation. Made my business look completely unprofessional and a customer lost.
Hi there! I'm sorry to hear you had such a negative experience using Inkthreadable. It's very unusual to hear that a customer has struggled to get in touch with our support team. All messages from all channels come through to a shared inbox, and we make sure to respond to all queries in the order they are received. it's possible your email didn't reach us, so please accept my apologies for this. Calls out of hours do go straight to voicemail, so if you called outside of our 9am - 5pm hours then you wouldn't reach our support team. The only reason we would refund an order in this manner would be if we couldn't get hold of you for instruction on how to handle the order when there were stock issues. It sounds like there has been a breakdown of communication, but since quite a lot of time has now passed (Shopify have only just allowed replies to reviews) this isn't something I can investigate in terms of offering a resolution in this reply. Your experience of our service isn't typical, and we expect a much higher level of service from ourselves than this. Following this reply I'll reach out by email to see if there's anything more we can do for you.
July 12, 2018
initially, I was impressed with the Inkthreadable app, the production and delivery SLA's given on their website and the range of items it offers. However, I started a phase of testing things started to go bad. I first set up a whole bunch of products that I wanted to sell and then went through the process of placing a test order, for a couple of reasons: 1. I wanted to check the quality of the goods I had chosen and the quality of the printing. 2. I wanted to test that Inkthreadable could stand up to their production and delivery SLA's. Firstly the production SLA on their website states 3-5 business days my items were completed and shipped in 7 business days so in total 9 days from when I initially placed the order. Then the order took another 2 days to be delivered meaning that from the point an order was placed to the time it arrived at my address was 11 days. Sadly for me, this is simply not good enough, as a small business owner, if I put this kind of service into use on my shop, I would fully expect to receive bad reviews left, right and centre. The next problem is with what was delivered, the packing slip was poorly printed in places it was overloaded with ink and in others, there was no ink at all! Not a very professional look, in my opinion. Finally, there was the quality of the garments, the actual clothing was pretty much as I expected it to be (good) however the printing, looked rushed to the point fibres from the garments appeared to be poking through the prints. All in all, I'd have to say I wouldn't trust Inkthreadable to produce and ship my orders for me.
July 11, 2018
Worst dropshipping service ever. Every now and then they are printing 1 t-shirt for 2-3 weeks. Support is always responding with a bs about quality control fail. If you value your clients time, then don't bother installing this app. And I've used them for more than a year, so this is a constant problem. There are plenty of dropshipping services that are much much better.
July 10, 2018
Where do i start with Inkthreadable? I run Two businesses and use Inkthreadable for both. The staff are always friendly and helpful. I've used other printing services and this one is by far the quickest for shipping. Usually have the item shipped within the week maximum. Only twice has it taken longer. You won't find better quality prints from another dropshipping service. Keep up the good Work, Alex, Liam and the rest! :)
June 27, 2018
Everything is great so far, but only thing is no factory for US. Shipping prices for this region are gigantic.
May 31, 2018
Impeccable customer service - super friendly, quick, and efficient. They provide an amazing service and listen to their customers/clients needs and implement plans to introduce new features and products. The only time mistakes - misprints or delays have happened is during holiday periods and the team has been fantastic at remedying issues quickly and keeping me informed about progress.
May 17, 2018
We chose Inkthreadable as we were keen to use a UK based supplier. However, we experienced numerous issues with quality, errors in fulfilment and poor customer service. Whilst customer service is prompt, you are left with the distinct impression they do not really care – or do anything meaningful to help. Christmas was a particular low point as they failed to meet their own delivery guidelines. Promised service improvements never materialised – and we have now closed our account having decided it is simply too risky to place the reputation of our fledgling online business in this company.
April 27, 2018
ive used inkthreadable for about a year now. thier customer service is TOP TIER. mistakes happen. they fix them without an issue when they arise. packages get lost. they reship quickly. they have an awesome active facebook community where users and staff help each other out. they have items that other vendors do not carry and are always looking to expand. top notch.
April 27, 2018
A real shame being a uk company but far too expensive, £9 for a mug, I'd need to sell them at £15 to make it worth while, a test purchase done and blemishes in the finish, not good enough for a £9 mug!