Inkthreadable: Print on Demand
Inkthreadable - The UK's Print On Demand Experts
Rating
3.9
feedback
83
chart
#1,550
All reviews
Rating Breakdown
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Dec. 5, 2018
I've been using Inkthreadable for over a year now so feel I can give an accurate representation of how they perform. I have been able to watch first hand as shipping times are reduced from waiting days to now sometimes waiting mere minutes between ordering and receiving a shipping notification. Their product catalogue is always expanding and they welcome ideas & feedback from their users via their Facebook group. That alone in itself is an absolutely fantastic resource as you are able to communicate with likeminded individuals who also use Inkthreadable. Have a question to ask, trying to integrate with Shopify or just want a chat? The group has it all. The staff are all incredibly helpful & friendly and are easily reached via their online chat support. In more recent months they have begun to interact more with their user base, such as giving us detailed analytics about how well the company performs in regards to shipping times (which is very reassuring to see!). Don't let the negative reviews put you off; when I opened my store with Inkthreadable I had my qualms too, but I can assure you now, a year on, I have no regrets and can't wait to see what 2019 brings for the company!
It's great hearing feedback from a customer that has been with Inkthreadable for some time, so thank you for taking the time to review us! If you run into any difficulties, or have some suggestions on how we can improve, then please get in touch with our support team. :)
Nov. 8, 2018
Hats, Sock, Hoodies, T-Shirts and Accessories. All easily accessible and ready for customising using inkthreadable's app and service. Easy to figure out and support chat to help you out if you get stuck! Only drawbacks would be the customisation print area sizes and stock selections, which only seem to be growing more and more anyway. simply fantastic work so far!!!
Thanks for the review! Print sizes are determined by the print beds we use, so these will remain the same for the foreseeable future - though we do have an ever expanding range of sublimation products which can be printed all-over. If you want to check these out, or if you need a hand with anything else please get in touch with our support team!
Oct. 24, 2018
This 5 star rating is for the app and for the excellent service I've received from Inkthreadable since I first contacted them about a month ago. Every question I have had has been answered quickly and to my satisfaction. Most importantly, the quality of their garment printing and their speed of order turnaround is incredible compared to my previous supplier.
Thank you for your review! We've worked hard to improve or shipping times over the past year so it's great to hear it's paying off. :) If anything changes, or you need a hand with anything at all, please contact our support team!
Sept. 12, 2018
So far so good. Really easy top use and an efficient way to create products in Shopify. Yet to go live with orders yet so cannot say how well it performs.
Thank you for the review! If you need a hand with getting your store live, or placing some sample orders before you do, then please let us know. :)
Aug. 27, 2018
The worst print on demand company. Received an order from a customer, made payment instantly. Shipping status did not change for over a week. Followed up with an email, no reply. Called and got an answering machine. When I finally spoke to someone they said that the top was out of stock and they wouldn't get the top back in stock for 2 weeks. No emails received prior to informing me of this. Reassured they would send out to the customer on the 14th August. I have just received a refund into my bank on the 26th August with no explanation. Made my business look completely unprofessional and a customer lost.
Hi there! I'm sorry to hear you had such a negative experience using Inkthreadable. It's very unusual to hear that a customer has struggled to get in touch with our support team. All messages from all channels come through to a shared inbox, and we make sure to respond to all queries in the order they are received. it's possible your email didn't reach us, so please accept my apologies for this. Calls out of hours do go straight to voicemail, so if you called outside of our 9am - 5pm hours then you wouldn't reach our support team. The only reason we would refund an order in this manner would be if we couldn't get hold of you for instruction on how to handle the order when there were stock issues. It sounds like there has been a breakdown of communication, but since quite a lot of time has now passed (Shopify have only just allowed replies to reviews) this isn't something I can investigate in terms of offering a resolution in this reply. Your experience of our service isn't typical, and we expect a much higher level of service from ourselves than this. Following this reply I'll reach out by email to see if there's anything more we can do for you.
July 12, 2018
initially, I was impressed with the Inkthreadable app, the production and delivery SLA's given on their website and the range of items it offers. However, I started a phase of testing things started to go bad. I first set up a whole bunch of products that I wanted to sell and then went through the process of placing a test order, for a couple of reasons: 1. I wanted to check the quality of the goods I had chosen and the quality of the printing. 2. I wanted to test that Inkthreadable could stand up to their production and delivery SLA's. Firstly the production SLA on their website states 3-5 business days my items were completed and shipped in 7 business days so in total 9 days from when I initially placed the order. Then the order took another 2 days to be delivered meaning that from the point an order was placed to the time it arrived at my address was 11 days. Sadly for me, this is simply not good enough, as a small business owner, if I put this kind of service into use on my shop, I would fully expect to receive bad reviews left, right and centre. The next problem is with what was delivered, the packing slip was poorly printed in places it was overloaded with ink and in others, there was no ink at all! Not a very professional look, in my opinion. Finally, there was the quality of the garments, the actual clothing was pretty much as I expected it to be (good) however the printing, looked rushed to the point fibres from the garments appeared to be poking through the prints. All in all, I'd have to say I wouldn't trust Inkthreadable to produce and ship my orders for me.
July 11, 2018
Worst dropshipping service ever. Every now and then they are printing 1 t-shirt for 2-3 weeks. Support is always responding with a bs about quality control fail. If you value your clients time, then don't bother installing this app. And I've used them for more than a year, so this is a constant problem. There are plenty of dropshipping services that are much much better.
July 10, 2018
Where do i start with Inkthreadable? I run Two businesses and use Inkthreadable for both. The staff are always friendly and helpful. I've used other printing services and this one is by far the quickest for shipping. Usually have the item shipped within the week maximum. Only twice has it taken longer. You won't find better quality prints from another dropshipping service. Keep up the good Work, Alex, Liam and the rest! :)
June 27, 2018
Everything is great so far, but only thing is no factory for US. Shipping prices for this region are gigantic.
May 31, 2018
Impeccable customer service - super friendly, quick, and efficient. They provide an amazing service and listen to their customers/clients needs and implement plans to introduce new features and products. The only time mistakes - misprints or delays have happened is during holiday periods and the team has been fantastic at remedying issues quickly and keeping me informed about progress.
May 17, 2018
We chose Inkthreadable as we were keen to use a UK based supplier. However, we experienced numerous issues with quality, errors in fulfilment and poor customer service. Whilst customer service is prompt, you are left with the distinct impression they do not really care – or do anything meaningful to help. Christmas was a particular low point as they failed to meet their own delivery guidelines. Promised service improvements never materialised – and we have now closed our account having decided it is simply too risky to place the reputation of our fledgling online business in this company.
April 27, 2018
ive used inkthreadable for about a year now. thier customer service is TOP TIER. mistakes happen. they fix them without an issue when they arise. packages get lost. they reship quickly. they have an awesome active facebook community where users and staff help each other out. they have items that other vendors do not carry and are always looking to expand. top notch.
April 27, 2018
A real shame being a uk company but far too expensive, £9 for a mug, I'd need to sell them at £15 to make it worth while, a test purchase done and blemishes in the finish, not good enough for a £9 mug!
April 13, 2018
We like inkthreadable and their potential service but have been disappointed with attention to detail - shipping wrong products to customers - bad printing. We want them to get better so we can continue to work with them.
April 10, 2018
I have been using Inkthreadable for just over a month now and haven't really had any problems with their service. Their app integrates with shopify quite nicely, meaning its easy to mock up designs on their website and transfer them straight to your store therefore reducing the time it takes to create new products. I feel 4/5 stars is a fair judgement of their service as printing and shipping times can be a little slower than ideally you would want. But this is to be expected with a company printing on demand to a range of clients, therefore it is something you take on-board before choosing them as a supplier. Overall for me, the pro's of using their service and they are UK based, clearly outweigh the con's.
April 9, 2018
Inkthreadable have completely transformed my business, they do an amazing job and in the past couple of months the orders have been shipped out super fast! I have been using them for over a year now and the only negative thing I had to say at the start was that the printing and shipping was slow. But since they have updated their printing facilities everything has been perfect! The staff have been super helpful too, I would definitely recommend using Inkthreadable for your business!
Feb. 25, 2018
Very unreliable supplier! Their website says they’ll contact you if your products are late. That’s a lie! I’ve had to chase every single delay myself. It’s a shame because the products are good. The app works well for me though. Over a third of my orders have shipped late and the staff regularly fails to be open about the reason of the delays. One of my orders shipped ONE MONTH late! So far I’m still waiting for any kind of compensation. They keep promising an improvement.
Feb. 10, 2018
The products look great on screen but just try to get them working and that's where everything falls apart. A huge number of products simply don't transfer over to Shopify (for no discernable reason). I got in touch with the support team via the chat box on their website and was (eventually) told they'd run some tests but they haven't responded to me since. And that's not to mention the testers I ordered only to receive an email that they couldn't print some of the colours they offered. It would've been nice to switch to a supplier with more choice available but I wouldn't trust Inkthreadable for a second with a customer order.