Instafeed ‑ Instagram Feed
Boost sales with Instagram gallery, shoppable video & Reels.
Rating
4.9
feedback
1,699
chart
#20
All reviews
Rating Breakdown
Review RSS Feed
Jan. 23, 2022
*****Updated Review 2022: Still a trash app!!!!!********** Videos don't always show in your feed and they're not helpful at all. Customer service is terrible because they don't address your issues in a timely manner. It took days for them to respond and they weren't helpful when they did respond so the app has been deleted. Also, be careful when deleting the app, I had to go back into Theme Editor and find the code that was imbedded into the index.liquid and delete it manually. UPDATE: Interesting, these horrible developers ban you when you give an honest and terrible review of their broken app. PROOF my email wasn't answered in the same day since I still have the emails: Fri, Dec 6, 1:14 AM Hello, What's the url of your store so we can have a look? Is it a video or IGTV? IGTV is not supported by Instagram API. Thanks, Nuno Instafeed Dec 6, 2019, 9:06 AM (5 days ago) Me: Sure it's https://www.abyssiniankiosk.com/ (feed is located at the bottom of the page) and no it's not an IGTV, it's a 1:00 minute video posted to my company Instagram. Dec 10, 2019, 11:02 AM (20 hours ago) So still no answer? You did not answer my problem in the same day. Don't lie. Lastly, I did not inject the title into my code. I simply entered a title when I downloaded your app many months ago and it wouldn't delete when I deleted your app. You should be deleted from Shopify for your terrible customer service, your dishonest business and your lack of understanding the English language. I'll make sure to tell Shopify about your dishonest practices.
Hello Abyssinian Kiosk, Thank you for your review. However your review is not accurate to what exactly happened. Please read below: - All your emails were replied in the same day. - The fact that some videos don't show in your account is because they are banned by Instagram API and it's nothing related with Instafeed. This was mentioned to you. - Our app doesn't inject any code into stores, all the code that you mentioned was added by you manually. Abyssinian Kiosk store is currently banned from our app for not respecting our guidelines, if you need more information please contact [email protected] Thanks, Instafeed Team
Nov. 17, 2019
Snappt is much better and free. Product tagging will not show under product. They you need to add Hashtag on every product. Cant fint the case that make sense
Hi M-KAE, Thank your for your review. However as explained to Joachim Strøjer Hansen from M-KAE over email, with Instafeed you can show pretty much whatever you want under product. We give you full freedom to configure what you need. We usually try to be as constructive as possible to reviews, but all interactions with us were unfriendly and disrespectful. Growing businesses starts with respecting others. All the best, Instafeed Team
Sept. 23, 2019
Bad customer service! Ive used this feed for 12 months no problem. I recently contacted your support and asked why my feed was suddenly missing from my website? I told it wasnt anything to do with Instafeed as i didnt have an account, sent screen shots of their app instaled on my dashboard. I then had i reply telling mt my feed was propbably from a theme pluggin. i then had no choice but to purchase additional theme support to be told. the Issue was with Instagram changing their API, and all i needed was a new Instafeed access token. You would think as your app is for Instagram your support staff would of informed me of this major change? but no! they chose to ignore my enquiry, gave me no help or advice. It cost me $30 dollars for support i dont need. Thanks for nothing !!! As Far as your excuse of a repy! You still dont seem to understand? my store used your app for 12 months fine untill Instagram changed its API. Your understanding of the english lauguage is clearly poor! I had your Insafeed app installed and you failed to get off your arse and look into my problem! As i said before your customer service is non- existant!
Hello, Thank you for your review, we are sorry it was not clear to you. Like we mentioned before the feed in your store is not from our app, you have our app installed but you are not using it. You can confirm that yourself by uninstalling our app. Your feed will still work because the feed displaying in your store is not from our app, the token that you needed to change was not from our app. It was not clear to us if you want to use our app, we cannot provide support to different apps I'm afraid. If you still want to use our app please contact us directly [email protected] Thanks, Instafeed Team
Sept. 1, 2019
This app never worked on my website.
Than you for your review. We had a look at your settings and it seems that you never completed the installation. We also looked into our support system and you never reached out to us. Contact us at [email protected] and we'll help with any issues you are having. Thanks, Instafeed team
Aug. 23, 2019
App admin does not function well on chrome. Images did not open in pop up windows. Despite paying for pro, it only allowed me to tag 12 single images/products.
Thank you for your review. Your store was banned from using our app, please contact us at [email protected] so we can try to understand why was that. Thanks, Instafeed Team
Dec. 8, 2018
Even Zero star, Too bad app, It is not showing preview or any post or posts in store , Stay away from this
Hello The LuxeDream Shop, Thank you for your review. Instafeed works with any theme or store. The issue you described is likely caused by a browser setting blocking Instagram images. Please contact us at [email protected] if you need assistance, our team is always here to help you. Thank you, Instafeed Team
Nov. 22, 2018
Every time I try to use opens another browser. The pictures links on my store don't work. And the support is shit! they never reply!
Hello Caglisto, Thank you for sharing your feedback on Instafeed. We apologize for any inconvenience you may have experienced. We respond to all customer’s tickets, as we prioritize excellent customer support. Instafeed comes with a configuration that lets you choose how posts open: in a new tab or on a popup inside your website. To open posts on Instagram, please make sure you are logged into Instagram on your browser. Feel free to contact us at [email protected] if you need assistance. Thank you, Instafeed Team
Nov. 4, 2018
It used to work sooo well! I just added a slideshow to my site, littleshopjoy.com and it keeps attaching itself to that at the top of my page. I have removed the code and it's still there. Sadly, I had to delete this after using it for monthsss.
Hello Little Shop Joy, Thank you for your review. We regret the inconvenience you experienced after using our app for a long time. You can adjust the position of the feed in the theme editor by dragging the section to your desired location. Please don't hesitate to reach out to us at [email protected] if you require any assistance. Thank you, Instafeed Team
Oct. 10, 2018
Doesnt work out of the box, it keeps on saying to clear my cache and try again, pathetic and time waste.
Hi there, Thank you so much for your feedback. Our most recent version fixes this issue that was affecting some stores. Go to Instafeed app and update to our latest version. Thanks, Instafeed Team
Nov. 1, 2017
I wasn't impressed with this app. I like things quick and easy, this was neither. I had to deal with coding and that wasn't fun. I would've just liked it to look a bit more customer to my feed and it to be easier to set up.
Hello Farmhouse Frocks, Thank you for taking the time to review. Over the past few years, we have significantly improved our app to make it even more seamless and user-friendly. Instafeed can now be set up in just two straightforward steps, with no coding required. Our team is always ready to assist you with any issues you may encounter. Please contact us at [email protected] if you need assistance. Thank you, Instafeed Team
Oct. 24, 2017
The app doesn't work consistently and support doesn't replies to email.
Hello Architects Fairies, Thank you for taking the time to review. Providing exceptional customer service is our top priority, and we reply to all our customer’s emails. We are sorry for any inconvenience you encountered. Please contact us at [email protected] if you need assistance. Thank you, Instafeed Team
July 21, 2017
WARNING: Advertising from another homewares store appeared on my homepage. Shopify support confirmed it was from this app. So disappointed that this happened.
Hi there, Thank you for your review. However as clarified over email with Felicity from Mint Interior Design and Shopify this issue was not caused by our app. Thanks, Instafeed Team
Oct. 27, 2016
I downloaded this app and all the photos look blurry. It woks fine, no issues there, but all the Instagram photos on the home page are blurry no matter what size i use.
Hi there, Thank you so much for your feedback. A fix for this was released in the beginning of 2017. Thanks, Instafeed Team