![JetPrint: Print On Demand for Shopify](https://cdn.shopify.com/app-store/listing_images/40aba1cc1873e64df90f84ba8ff63c97/icon/CKacm9HbmIMDEAE=.png)
JetPrint: Print On Demand
Print On Demand Shoes, Jewelry, Drinkware, Bags & AOP Clothing
Rating
4.0
feedback
382
chart
#659
All reviews
Rating Breakdown
June 28, 2024
Hi... I think that it's wonderful that you offer watches... which is the primary reason that I am using JetPrint... and may end up using for your leather bags. I'm new at this and perhaps I am not using your product editor in which you place the image correctly but it seems like I have to start over from scratch if I have to make changes to the design. When I have used Printify and Printful, they have a way to edit the designs without have to start all over. Lastly, it would be nice to have the one time 5% Sample Discount easily available without having to place the sample order on hold and then requesting the discount from your support team. Thank you! Bob
June 20, 2024
Your customer service Is Poor. The respnse time is extremely slow, and there appears to be little interest in actually learning the issues that need to be solved. There appears to be a canned response to rpblems without investibgation into the actual problem. Your sustem lacks effective personal assistance.
Hi, We sincerely apologize for the inconvenience and frustration this issue has caused you. Upon reviewing your case, we found that you contacted us 4 days ago (UTC+8) regarding orders #1002 and #1004, specifically mentioning that order #1004, placed on May 16, 2024, was not synchronized with your JetPrint account. Our customer service team promptly responded to assist you and explained the necessary steps. After inspecting the situation, we believe the reason the order did not synchronize is because you altered its original attributes. Our product attributes consist of single attributes such as size (XS, S, M, L, XL, etc.). You added the attribute Color to this product and set its value to "Purple and Blue." In your screenshot, your customer purchased "Blue/2XL" clothing from your store. However, because our product has only a single attribute, the SKU for "Blue/2XL" is not available in your account, resulting in the order not synchronizing. We strongly advise against altering product attributes from single to multiple attributes or vice versa, as such changes can disrupt order synchronization. If you still wish to fulfill this order, we recommend locating the same design in your JetPrint account, ensuring it matches the ordered size, and placing a manual order accordingly. Thanks.
June 10, 2024
Wish there was a way to only select certain colors (i.e. tshirts) I only want certain colors. to go with the logo . if there is a way. it's not clear:)
June 8, 2024
June 7, 2024
I think jet print is a pretty good app. The orders come at a reasonable time since it is coming from so far. The pricing is great and they are easy to use once you get the hang of it. I will definitely continue to use jet print.
June 1, 2024
I HAVE BEEN USING JETPRINT FOR 2 YEARS NOW ITS A GREAT APP TO START YOUR CLOTHING LINE. THE PP IS BUILT GREAT TO GROW WITH YOU AS YOU DEVELOP AND SCALE YOUR STORE.
June 1, 2024
I really like the variety of shoe styles you offer. However, I find it hard to use the design page and layer my patterns for each piece. It would be nice if each shoe or side of the shoe could be a different area or if I could zoom more. Also, I tried saving my design to come back and edit it later, but I was not able to figure out if that is a function. All I could do with my saved design was copy, delete, or order.
May 26, 2024
Can't upload to Etsy
Hey there, We have integrated with Etsy, allowing you to connect your Etsy shop through your JetPrint account to publish your products there. However, we currently cannot synchronize products across platforms. For example, if you want to publish products from Shopify to Etsy, this feature is not supported due to Etsy's limits on tags and product images. Thank you very much for your feedback. Thanks.
May 26, 2024
Your system is very user friendly. Just starting with your system.
Store
My Store
Using app
About 1 hour
May 24, 2024
I can not change color on items that I already create and the text keep going backward.
Hey there, We apologize for the inconvenience you've experienced while using our app. At the moment, our app does not support editing of previously created projects. However, our technical team is actively working on implementing a feature that will allow designs to be edited for a second time. Regarding the issue with the text moving backward, this might occur if your cursor has not been released after selecting a layer. We recommend ensuring that the layer is deselected before making any adjustments to prevent this issue from happening again. Please feel free to reach out to our customer service team with any further questions or concerns. Thank you.
May 22, 2024
J'ai mis 5 étoiles car jusqu'a présent je n'avais rien à redire sur le fonctionnement de jetprint mais depuis quelques heures maintenant je suis comme bloqué , je ne peux plus ajouter d'article dans ma boutique , pourquoi ? MERCI
May 15, 2024
Their automated system charged me 3 times what i was supposed to pay for an order. The customer service is useless. The automated chat is completely useless. The didn't answer my questions and did not resolve my problem even when i sent them pictures with proofs. They robbed me over $120 dollars! Beware!
Hello, We're here to voice our protest against your "inaccurate and irresponsible" statements. To begin with, our automated system is typically off by default. However, in May, you personally activated the automated system and configured it for "automatic payment 3 hours after placing the order." All of these settings were chosen by you, and we had no part in them. Secondly, when you stated, "The order pays three times," it appears to be a malicious accusation against us. On May 9th (UTC+8), you placed two orders totaling US$126.96 and US$42.13 respectively. The US$126.96 order consisted of 4 products (three pairs of shoes and one hoodie), while the $42.13 order comprised 2 products (two pairs of shoes). The $42.13 order is the one you intended to make, whereas the $126.96 charge is for another order due to your active setup of automatic deductions. Therefore, your assertion is unfounded as there are indeed two separate orders. Thirdly, you claimed: "Customer service is useless and we didn't answer any of your questions." On May 9 (UTC+8), you reached out to us regarding a deduction request, but we only located your US$42.13 order at that time. When you contacted us again on May 15th, we reiterated: "You set up automatic payment, and the US$126.96 you paid is a separate order of yours." You never explicitly informed us of your desire to cancel the US$126.96 order. Lastly, we take responsibility for any shortcomings on our part, but we reject any unfounded accusations. Furthermore, upon your objection, we have already cancelled your order and will refund the fee to your payment account within (2-3 business days). We strongly advise you to deactivate automatic payment settings and switch to manual settings to prevent any unnecessary losses. Thank you.
May 6, 2024
its at the very, very beginning to be user friendly, compared with top players like Printify. The workflow from uploading the image, to placing the image .... till the publishing @ shopify ...its not at all smooth. And for the eyes, the scale is too small. Even upscaling in Chrome/Linux (Ubuntu) nothing changes. The menues with 6-8 px are hardly to read. It still needs lots of development of the app to be seen as competitive against other players in the market.
May 6, 2024
not too happy with app, the personalized items does not work on some of the items.
Hey there, We are genuinely sorry to hear that you had a less than satisfactory experience with our app. Our products are designed to offer both print-on-demand and personalized options. We understand your frustration with the personalized items not functioning as expected. Could you kindly provide us with the product numbers of the items you encountered issues with? Our team will investigate the matter promptly. Your suggestions and insights are crucial for us to enhance our services. Please don't hesitate to reach out to our customer service team with any further feedback or concerns you may have. Thanks.
May 3, 2024
Love they have more options than other drop shipping company especially for shoes and better prices.