JetPrint: Print On Demand

Hi, We sincerely apologize for the issues you experienced with your recent order from JetPrint. We understand that you ordered four pairs of shoes with the product number 613. Let's address the specific problems you mentioned and provide a solution. Regarding the logo color: The logo was intended to be white, but it appears gray due to the black surface of the shoes. The black background can sometimes show through the white print, creating the gray appearance you noticed. For the issue with the wording on the laces: The shoes and shoelaces are printed separately and then assembled. Normally, we align the letters so they are correct when the shoes face forward. However, your design required the opposite alignment, leading to the reversed text. We have reported this issue to the relevant department to ensure closer inspection during assembly in the future. While we cannot change the logo color due to production constraints, we can offer a solution for the shoelace problem. We are happy to send you a replacement shoe buckle, allowing you to reassemble the laces correctly. Thank you for your understanding and patience. If there's anything else we can do to improve your experience, please let us know.

Hello, We apologize for the inconvenience caused. We need to explain to you about your order. All times mentioned are UTC+8. On August 2, 2024, 9 products were ordered, including 3 hats, 3 polo shirts, 2 hoodies, and 1 dress. On August 3, our customer service contacted you regarding the missing design drawings for this order. Since we couldn't locate the design drawings, we are unable to proceed with production as planned. You replied on August 3, stating that all designs are available in our app. Due to August 4 being a holiday, we informed you on August 5 about the missing hoodie design. On August 5, you redesigned the hoodie. We found one of the design drawings in the redesigned system, but noticed a slight difference in the shoulder design, and you informed us that you need to receive it by August 20. On August 6, we informed you that we found one design and proceeded with production, but we still couldn't locate the other one. Therefore, on the same day, we sent you a message informing you that if we didn't receive a reply within 24 hours, we would refund the item without the design. The issue this time arose due to a bug in the production system that prevented us from finding the hoodie design. We sincerely apologize for the inconvenience caused. As a gesture of goodwill for this order, we will upgrade your shipping to fast shipping at no additional cost. Additionally, we recommend choosing fast shipping for urgent orders in the future. Lastly, we wish your event great success. Thank you.

Hi, We sincerely apologize for the inconvenience and frustration this issue has caused you. Upon reviewing your case, we found that you contacted us 4 days ago (UTC+8) regarding orders #1002 and #1004, specifically mentioning that order #1004, placed on May 16, 2024, was not synchronized with your JetPrint account. Our customer service team promptly responded to assist you and explained the necessary steps. After inspecting the situation, we believe the reason the order did not synchronize is because you altered its original attributes. Our product attributes consist of single attributes such as size (XS, S, M, L, XL, etc.). You added the attribute Color to this product and set its value to "Purple and Blue." In your screenshot, your customer purchased "Blue/2XL" clothing from your store. However, because our product has only a single attribute, the SKU for "Blue/2XL" is not available in your account, resulting in the order not synchronizing. We strongly advise against altering product attributes from single to multiple attributes or vice versa, as such changes can disrupt order synchronization. If you still wish to fulfill this order, we recommend locating the same design in your JetPrint account, ensuring it matches the ordered size, and placing a manual order accordingly. Thanks.

Hey there, We have integrated with Etsy, allowing you to connect your Etsy shop through your JetPrint account to publish your products there. However, we currently cannot synchronize products across platforms. For example, if you want to publish products from Shopify to Etsy, this feature is not supported due to Etsy's limits on tags and product images. Thank you very much for your feedback. Thanks.

Hey there, We apologize for the inconvenience you've experienced while using our app. At the moment, our app does not support editing of previously created projects. However, our technical team is actively working on implementing a feature that will allow designs to be edited for a second time. Regarding the issue with the text moving backward, this might occur if your cursor has not been released after selecting a layer. We recommend ensuring that the layer is deselected before making any adjustments to prevent this issue from happening again. Please feel free to reach out to our customer service team with any further questions or concerns. Thank you.