JetPrint: Print On Demand

Hi, We sincerely apologize for the inconvenience and frustration this issue has caused you. Upon reviewing your case, we found that you contacted us 4 days ago (UTC+8) regarding orders #1002 and #1004, specifically mentioning that order #1004, placed on May 16, 2024, was not synchronized with your JetPrint account. Our customer service team promptly responded to assist you and explained the necessary steps. After inspecting the situation, we believe the reason the order did not synchronize is because you altered its original attributes. Our product attributes consist of single attributes such as size (XS, S, M, L, XL, etc.). You added the attribute Color to this product and set its value to "Purple and Blue." In your screenshot, your customer purchased "Blue/2XL" clothing from your store. However, because our product has only a single attribute, the SKU for "Blue/2XL" is not available in your account, resulting in the order not synchronizing. We strongly advise against altering product attributes from single to multiple attributes or vice versa, as such changes can disrupt order synchronization. If you still wish to fulfill this order, we recommend locating the same design in your JetPrint account, ensuring it matches the ordered size, and placing a manual order accordingly. Thanks.

Hey there, We apologize for the inconvenience you've experienced while using our app. At the moment, our app does not support editing of previously created projects. However, our technical team is actively working on implementing a feature that will allow designs to be edited for a second time. Regarding the issue with the text moving backward, this might occur if your cursor has not been released after selecting a layer. We recommend ensuring that the layer is deselected before making any adjustments to prevent this issue from happening again. Please feel free to reach out to our customer service team with any further questions or concerns. Thank you.

Hello, We're here to voice our protest against your "inaccurate and irresponsible" statements. To begin with, our automated system is typically off by default. However, in May, you personally activated the automated system and configured it for "automatic payment 3 hours after placing the order." All of these settings were chosen by you, and we had no part in them. Secondly, when you stated, "The order pays three times," it appears to be a malicious accusation against us. On May 9th (UTC+8), you placed two orders totaling US$126.96 and US$42.13 respectively. The US$126.96 order consisted of 4 products (three pairs of shoes and one hoodie), while the $42.13 order comprised 2 products (two pairs of shoes). The $42.13 order is the one you intended to make, whereas the $126.96 charge is for another order due to your active setup of automatic deductions. Therefore, your assertion is unfounded as there are indeed two separate orders. Thirdly, you claimed: "Customer service is useless and we didn't answer any of your questions." On May 9 (UTC+8), you reached out to us regarding a deduction request, but we only located your US$42.13 order at that time. When you contacted us again on May 15th, we reiterated: "You set up automatic payment, and the US$126.96 you paid is a separate order of yours." You never explicitly informed us of your desire to cancel the US$126.96 order. Lastly, we take responsibility for any shortcomings on our part, but we reject any unfounded accusations. Furthermore, upon your objection, we have already cancelled your order and will refund the fee to your payment account within (2-3 business days). We strongly advise you to deactivate automatic payment settings and switch to manual settings to prevent any unnecessary losses. Thank you.

Hello, Thank you for reaching out to us and bringing this matter to our attention. We have not received any prior reports of customers experiencing email verification issues with our application. To address your concern, we suggest verifying that your network connection is stable and functioning properly. Oftentimes, connectivity issues can impede an app's performance. Additionally, please double-check that the email address you entered is accurate to ensure successful verification. If you have any further questions or feedback, please don't hesitate to reach out to our customer service team. We are here to assist you to the best of our ability.

Hey, We sincerely apologize for any inconvenience caused by the delay in our customer service responses. We understand how frustrating it can be to wait for assistance, especially when you have questions about your order. We acknowledge that there has been some time spent confirming the color of the shoes in our communication. Seven days ago, we sent you a production request, awaiting your confirmation before proceeding to avoid any unnecessary issues. Your reply was received three days ago, and on the same day, our customer service team notified the production department to adjust the color of the shoes. Today, we received your inquiry about the status of your order, and I'm pleased to inform you that we have upgraded your shipping method to the fastest available option at no additional cost.

Hey, Thank you for your suggestion. Currently, each of our orders comes with a tracking number and is updated synchronously based on the order status. According to our investigation, you placed only one order with us in 2023. This order was paid on November 14th (UTC+8), and it arrived on November 28th (UTC+8). It took a total of 14 days from order payment to order delivery. After you received the goods, our customer service department did not receive any information from you regarding the order. If there is an order error or any other issue, you can contact our customer service within 30 days of receiving the product for a refund.

Hey, We apologize for the inconvenience and frustration caused by the delay in receiving your order. After investigating this matter, we would like to clarify that payment for your order was made on November 16th (UTC+8). On November 23rd (UTC+8), we successfully submitted your order to the carrier. Due to carrier delays, orders began shipping on November 25th (UTC+8), and tracking numbers were updated simultaneously. Unfortunately, the carrier has informed us that the a small number of orders is causing delays in tracking number updates. We apologize for any confusion this may have caused. As of now, your order has been delivered. We understand the frustration this delay causes and appreciate your patience and understanding during this time. Sincerely, JetPrint Team

Hey there, We apologize for your disappointment with our service. After reviewing your order history, it seems that you placed your hat order with us on October 6, 2023 (UTC+8). Unfortunately, during our quality review process, we discovered that your hat design had a watermark effect, and despite multiple attempts, we were unable to meet our review standards for the order, resulting in shipping delays. In early November, we reached out to inform you about the design issues and sought your guidance on whether to proceed with shipments. Regrettably, we didn't receive your reply within a reasonable timeframe. Consequently, we initiated the refund process for your order on November 9, 2023 (UTC+8). We apologize for any inconvenience caused by my delay in notifying you promptly about changes in your order status. Rest assured, we're dedicated to improving our notification system to ensure that our customers are promptly informed about any updates or changes to their orders. Once again, we apologize for the frustration and inconvenience this situation has caused you.

Hey there, We are genuinely sorry to hear about your disappointing experience with our app. Regarding the separate shipping of your items, we offer a wide range of product lines with varying production processes, which may result in products being transported at different times. We understand the importance of prompt delivery and strive to ship products as soon as they are ready to minimize delays. We are concerned about the color discrepancies you mentioned, as this is not typical of our printing quality. We encourage you to reach out to us within 30 days of receiving the goods to apply for a refund regarding any printing color issues. In response to your feedback about customer support, we apologize for any delays you experienced in receiving assistance. We have taken immediate action to expand our customer service team to ensure that messages are responded to promptly and efficiently. We genuinely value your business and hope to have the opportunity to restore your faith in our products and services. Please don't hesitate to contact us if you have any further questions or concerns.

Hello, Thank you for reaching out and for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced while trying to upload your AOP hoodie using our template. Rest assured, we have swiftly resolved the issue regarding file size limits to ensure a smoother experience for all our users moving forward. We are always open to hearing from you, whether it's to report challenges or offer suggestions for further improvements. Your voice matters to us, and we're here to listen. Thanks.