JetPrint: Print On Demand
Create and Sell High-Margin Products with Print On Demand
Rating
3.8
feedback
93
chart
#1,940
All reviews
Review RSS Feed
Dec. 1, 2022
Where is the customer support? After receiving samples I was happy with, my first customer order was badly misprinted - the entire design was misaligned. I have been in touch via email and still have not had a response. I tried the "chat" on the site and got the response, "I am not at work, love. I will check tmrrw." Pricing is great, but service and support is non-existent.
Hello my friend, my apologies for the previous unhappy experience and unusually slow response. After the version update, our User interface, and design function has been more optimized than before, and we have reorganized a better-dedicated customer service team to help you deal with the problem in time. Welcome to our website to customize your design again, we'll guarantee a better experience and real-time assistance, and fast shipment for you. Please feel free to contact our support team, we can provide you with a free sample.
Nov. 2, 2022
Parfait. Le service est au rendez-vous. j'ai toujours eu réponse à mes questions et l'accueil est présent à chaque fois. Je suis juste un peu déçu par l'emballage des chaussures. Un carton plus solide et la possibilité de le personnaliser avec un logo serait le bienvenu. Sinon le reste est parfait.
Oct. 25, 2022
I gave a 2 stars for numerous things, speed of shipping was about 3 weeks but no tracking was given, the quality of the watch I ordered wasn't as good as I thought it would be, it feels like it will rust easily and compared to one I looked at in town at my local jewellery store, its not as good quality, the prices should be much lower, also USD is more expensive and I cannot see the conversion once I import it to my store which is unfair, I have to guess and depending on the currency conversion I am charged extra by my bank which is not very fair for an $18USD watch cost me $38NZD if I am going to resell it I would get complaints, the watch also stopped working numerous times, so I was late for one appointment because I was counting on the watch to work but it was 1 hour late.
Thank you for your feedback. At present, we have improved the app in all aspects. The average production time is 5-7 working days(depending on the quantity of the order products) The average shipping time for Standard Delivery is about 14-20 working days, and 5-9 working days for Express Delivery. Regarding logistics tracking, we have also upgraded the system so that the tracking number will be automatically updated within two days of the delivery of the package.
July 28, 2024
I like this company. the customer service is very good and responsive. I only issue is how I design my shoes. There is no way to save the design leave and come back to finish the edits. Once you save that is it. If You want to edit you have to start over. It goes for if you leave the page on accident all the work done is lost. Even with the latest updates, my review is still true. Also, I want to add that its hard to see the bleed areas.
Sept. 1, 2022
I used this app to create products for my store. I love how much control you have to design over the products
July 30, 2022
I have been designing on the app a few days. Few glitches. Placement of your image initially needs no work, it flood fills the workspace saving you time. Mockups are generated super fast. Import is fast to your store. So I placed an order yesterday and its already listed as in production. Looks good.
Using app
Over 1 year
Total reviews
2
Average rating
4.5
July 30, 2022
This app is very easy an intuitive to use. I recommend it for people looking to create with simple tools.
July 12, 2022
JetPrint has a wonderful selection of products, and the quality is top notch. The design interface is super easy and I am really having a great time designing items for my customers. Jennifer in customer service is great and very helpful. The only thing I would ask for more of is greater availability as I am on East Coast Time and would be helpful to be able to reach someone during my normal work day flow.
June 29, 2022
I'm delighted with JetPrint! I have needed to adjust shipping on multiple orders, and I was assisted in their chat immediately. I've placed two orders so far, for boots and watches, and they've come out perfectly. Extremely impressed.
June 14, 2022
the selection looks so good, the design lab is pretty easy also, I think they should list the shipping in an easier to locate spot but other than that it is very user friendly
June 13, 2022
Tracking sucks, but definitely not the apps fault but need to adjust how they send out tracking. However, I LOVE MY SAMPLE I ORDER and will add them to my website.
April 4, 2022
I really enjoy the app and the great design facility that it is providing! Keep doing a great job!!!
Feb. 8, 2022
Tout va bien pour le moment, je commence à utiliser l'APP! dommage que l'outil de création soit vraiment très très light, on ne peut pas écrire!, réduire, multiplier nos designs, sauf les adapter au format du cadre, pas de choix de couleurs! bref pour la création, c'est très limité! on ne peut pas non mettre notre Logo. Le Ship n'est pas très explicite. Le tableau de bord est compliqué... je pense que c'est votre choix, mais pour nous vos clients çà devrait être autrement, pendre exemple sur "PRINTFUL" à Suivre.
Thank you for your feedback here my friend. Currently, uploaded design drawings cannot be modified directly, you can adjust the design and upload it to recreate a new product to replace the existing one. We've sorted out your question to our technical department, and they've already started to optimize this problem. Really sorry for the temporary inconvenience here, but it will surely be updated in the near future.
Jan. 17, 2022
The Size was way off on the child hoodie and when I reached out to get a refund, they said nothing was wring and offered my a 12% discount on a new offer? The Medium Kids hoodie was way larger than the size chart claimed. I may not use these guys again unless they can fix the issue & refund me.
Really appreciate your important feedback and advice here my friend, my apologies for the previous unhappy experience and problem with the size. As we all know, the clothing shape and related size charts of different clothing brands, we actually have listed the size/dimension of the different sizes in our product description, if the dimension of the actual product has a large difference, we're responsible for that and will provide refund/replacement. Meanwhile, we're also optimizing the size charts display of all our clothing, we'll inform you once the update completes. Meanwhile, if there are any questions or problems with the product/payment/refund, please feel free to contact our support team.
Dec. 14, 2021
Ordered fast shipping over 2 weeks ago, after 1 week in production they said it will be send 1-2 days after another week it's still in production. For 75 dollar for a watch you can get for 12 dollar on Ali express, and then this kind of service?!
Hello, We deeply apologize for the delay in producing your order. We've recently bolstered our staff in the watch production line to expedite processing times moving forward. Concerning pricing, we hear your feedback. Our product pricing is influenced by several factors, such as material quality and production processes. Rest assured, we've taken your comments on pricing into account and made adjustments accordingly. Your business is important to us, and we sincerely hope you'll give us another opportunity to provide you with better service. Thank you.
Nov. 1, 2021
Nice products but difficult to design. Should allow for duplicating an image and the ability to link the shoes so that the design appears on both. Also the ability to make a pattern with your logo/image would be nice. Also having difficulty with the mock-ups showing my design, I Tried on my laptop and iPad and still shows a plain black shoe.
Thank you for your valuable advice. After years of precipitation, our design function has been more perfect than before. Welcome to our website to customize your design again, I believe it will bring you a different experience.
Sept. 15, 2021
These guys always help out when there is an issue. Great app and I look forward to a long working partnership with them.
Sept. 6, 2021
Love all the options for footwear and home and living items. Had one minor hiccup and the customer service was by far amazing. Jennifer from Partnership Management company was outstanding and had my issue fixed immediately. Thank you!
Aug. 17, 2021
The app was easy to download and set up the account with, but could not be worked with as a popup, only within the Shopify frame. Revisions were easy enough to make, but could not be saved part way - an item MUST be completed, or all input will be lost. Then, publishing to my store, from the framed workspace, was very easy, seamless. Overall, a reasonably good experience on the creation side. I have yet to test ordering or fulfillment, so this review has nothing to say about those parts of the business relationship.
Aug. 5, 2021
Easy to use. Wide selection. Haven't placed my first order yet. The one frustrating part is sometimes the server doesn't respond well when adding new designs as of late. I've uploaded over 200 designs and it started saying there are upload issues.