JetPrint: Print On Demand
All reviews
The Size was way off on the child hoodie and when I reached out to get a refund, they said nothing was wring and offered my a 12% discount on a new offer? The Medium Kids hoodie was way larger than the size chart claimed. I may not use these guys again unless they can fix the issue & refund me.
Really appreciate your important feedback and advice here my friend, my apologies for the previous unhappy experience and problem with the size. As we all know, the clothing shape and related size charts of different clothing brands, we actually have listed the size/dimension of the different sizes in our product description, if the dimension of the actual product has a large difference, we're responsible for that and will provide refund/replacement. Meanwhile, we're also optimizing the size charts display of all our clothing, we'll inform you once the update completes. Meanwhile, if there are any questions or problems with the product/payment/refund, please feel free to contact our support team.
Ordered fast shipping over 2 weeks ago, after 1 week in production they said it will be send 1-2 days after another week it's still in production. For 75 dollar for a watch you can get for 12 dollar on Ali express, and then this kind of service?!
Hello, We deeply apologize for the delay in producing your order. We've recently bolstered our staff in the watch production line to expedite processing times moving forward. Concerning pricing, we hear your feedback. Our product pricing is influenced by several factors, such as material quality and production processes. Rest assured, we've taken your comments on pricing into account and made adjustments accordingly. Your business is important to us, and we sincerely hope you'll give us another opportunity to provide you with better service. Thank you.
I currently use 5 different Print on demand companies to support my business needs and have used well over 5 of others. This company decides to take a different approach to normal items other sell. Which I love. The only part that I wish was different is that they need a affiliate in USA. They might do a lot of business in other countries but I would bet it would double here. Also I would like to throw my name in the pot for that. I could for sure secure this affiliate for you @JetPrint. Just saying. Now just because I asked for that doesn't mean I was being generous with my words. I meant everything I said... Thank you from RioticWear.com & Camo-Toad Camoflauge
Nice products but difficult to design. Should allow for duplicating an image and the ability to link the shoes so that the design appears on both. Also the ability to make a pattern with your logo/image would be nice. Also having difficulty with the mock-ups showing my design, I Tried on my laptop and iPad and still shows a plain black shoe.
Thank you for your valuable advice. After years of precipitation, our design function has been more perfect than before. Welcome to our website to customize your design again, I believe it will bring you a different experience.
These guys always help out when there is an issue. Great app and I look forward to a long working partnership with them.
Love all the options for footwear and home and living items. Had one minor hiccup and the customer service was by far amazing. Jennifer from Partnership Management company was outstanding and had my issue fixed immediately. Thank you!
The app was easy to download and set up the account with, but could not be worked with as a popup, only within the Shopify frame. Revisions were easy enough to make, but could not be saved part way - an item MUST be completed, or all input will be lost. Then, publishing to my store, from the framed workspace, was very easy, seamless. Overall, a reasonably good experience on the creation side. I have yet to test ordering or fulfillment, so this review has nothing to say about those parts of the business relationship.
Easy to use. Wide selection. Haven't placed my first order yet. The one frustrating part is sometimes the server doesn't respond well when adding new designs as of late. I've uploaded over 200 designs and it started saying there are upload issues.
I'm now sick of being asked for a review every time I design a product. Fix This now. This app has absolutely some of the most beautiful mockups I have seen. The products are excellent. There are some small delays in the mockup engine if you are loading large image sizes, but apart from that it seems brilliant.
Hello, Thank you very much for your review. We're thrilled to hear that you find our mockups exceptional and our products excellent. We've taken note of your feedback regarding the review prompts, and we've already addressed this issue. Your insights are invaluable to us in improving our service. If you have any further suggestions or feedback, please don't hesitate to share.
It took two weeks for Jetprint to tell me they ran out of the tote bag I ordered for my customer. Two weeks and nocontact. I have customers. I will update this review if they make it right very quickly.
Hello, Thank you very much for your review. We sincerely apologize for the inconvenience caused by our oversight in not promptly notifying you of the inventory issue regarding the tote bag you ordered. Rest assured, we have taken measures to rectify this situation by procuring a substantial amount of materials and ensuring ample inventory in our warehouse. Your feedback is invaluable to us, and we deeply appreciate your understanding. Should you have any further suggestions or concerns, please do not hesitate to reach out. Thank you.
I like this platform, it has a nice range of products and easy to navigate and create. I recommend this app for veveryone
great selection of products to choose from and work with . i just wish some products had a different layout to work with, or a system that can mirror the other side to make customizing some products easier . that way you know for sure either both sleeves on a shirt, hoodie, jacket, or shoe will look identical to one another . other than that i have no concerns or anything really to complain about . i will say being in the United States of America, products do take some time to get here, i don't know if that's because of COVID-19 or what, but that's not a big problem for me .
Jen and team are a delight to work with. She is extremely attentive and eager to meet and exceed your needs and expectations. Committed to, and vested in, the best possible execution of your order and the prioritizing of the unique and customer-specific deadlines. Great products, coupled by the best customer service, I now have the freedom to focus my attention elsewhere with the full assurances that I am best positioned, and fully supported by Jen and her team of solutions experts, to receive the highest level results and maximum quality potential—meeting and exceeding all of the highest standards of productivity and communication. Thank you Jen, and all of JetPrint…you certainly receive my complete endorsement with the strongest imaginable accolades.
Just came across this app and loving the variety and pricing. I am going to have a lot of fun creating new and exciting items.
This is a great app. It is very user-friendly and very logically set up. I do wish the online shoe template were larger, and thus easier to see.
I like to create complex designs. It is a pretty decent app to use, yet everyone does not have or use photo shop to download templates. The mockups are beautiful!! Yet, what I feel that needs to be added for more designing preciseness are gridlines, zoom in features, copy & paste image and or duplicate image. It will enhance the ease of creativity & complex designing and will save some time. I have ordered test products and the quality print & material (fabric) is very good. I will continue to order and test from Jet Print, as I do have great interest in their products.
Unfortunately I did Not test the ordering before making products available to my customers ( and I really should have read the reviews). It has been 9 days since ordering and have not gotten an update. The phone number to contact them does work so I’ve now tried emailing for an update...so far very disappointed. Will likely be removing products and app.
Hello there, this is JetPrint's support team lead, first, we truly apologize for the inconvenience brought to you on the following up for your orders. We've been busy processing new printing technology, products launching and parcel exporting these days. The average production time is 3-5 working days(depending on the quantity of the order products, and the average shipping time for Standard Delivery is about 14-20 working days, and 5-9 working days for Express Delivery. For US districts, our Standard Delivery may cost shorter in 10-15 working days and Express Delivery in only 3-7 working days, even Faster! (depending on the districts). Normally your parcel should have been shipped out to our delivery company already and awaiting to exported at customs now, please kindly send me your order number by email to [email protected], we'll check for you right now and get back to you with the latest info today, and also promise a faster response in the followed business cooperation. Truly apologize for our oversight again.
Professional Team and great new interface work/app....... Really awesome ! and quick shipping time.
I am totally happy with this app. They offer products that I can customize and use as my own brand. As I grow they offer excellent products that I can add to my store with new and trusted designs that my customers love. Thank you so much. There's one thing that I would like for them to offer with there custom shoes and that is including it with custom shoe boxes. If I could get my custom shoes with the shoe box that would be greatand I can send it dirrectly to my cusomters and not have to send it to me first then to my customers. Having the shoes inside the shoe box and being able to ship it that way would help me greatly.
It's not "if things will go wrong, it's when". In those times, support is the most important thing and JetPrint has support that keeps you warm and fuzzy inside.
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