JetPrint: Print On Demand
Create and Sell High-Margin Products with Print On Demand
Rating
4.0
feedback
407
chart
#1,056
All reviews
Rating Breakdown
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March 29, 2024
I think JetPrint has a really great selection of products, and I experienced great customer service when I had question. The sample product I ordered arrived much sooner than expected which was a Huge plus! I am a bit disappointed however in the product I received. I ordered the Diving Cloth Tote bag with PU Leather Handle. It printed very vibrant however the material used has deep permanent wrinkles all over the product that a customer would not be able to remove. Also, the smell is very strong like paint or polyurethane. That can't be healthy. I could not keep it in my room because of the smell. This would be a beautiful product however the fabric must change. I would be concerned about sending it to a customer as is unfortunately. I am willing to give JetPrint another try. I have ordered other samples to check out the qualty. I am hoping for better. This is an update to my previous review. Customer service follow-up was excellent. I let the item sit out for a week to air out and the smell has definately diminished. It's still there but seems to be diminishing each day. I will not iron the product as suggested I am concerned that the print would be affected as well as the fabric itself as it is very soft. I am noticing the wrinkles are becoming less with each day. I am very happy about this. As the image on the product turned out beautiful. It would be a matter of explaining this to the customer before purchase to avoid bad reviews.
Hey there, Thank you for sharing your recent experience with JetPrint. We're genuinely sorry to hear that you are disappointed about the diving bag. Please accept our sincere apologies for any inconvenience caused. Regarding the issues you raised, we'd like to address them directly. The strong odor you noticed may be from the printing ink used during the manufacturing process. We want to assure you that we prioritize the use of environmentally friendly ink that adheres to stringent safety standards. While the smell may be initially strong, it dissipates over time, especially with proper ventilation. We recommend allowing the product to air out upon receipt, and rest assured, it poses no threat to health or safety. Additionally, the wrinkles you observed on the product are likely a result of transportation. We understand how this can detract from the overall appearance of the item. To address this, we recommend gently ironing the product on a low heat setting, being cautious not to damage the print. This should help smooth out any wrinkles and restore the product to its intended state. We're grateful for your willingness to give JetPrint another chance, and we're committed to ensuring your next experience exceeds your expectations.
March 18, 2024
love their amount of products and the versatility. main draw back for me was the design platform. It kept freezing and reseting midway through and when I tried to save as draft. I came back to it the next day and it was gone. Currently waiting on response from JET I hope there is a fix or I am doing something wrong because I love their options
Feb. 21, 2024
Feb. 15, 2024
Quality is great for SNEAKERS. This is where they shine. They do not have HALF sizes for sneakers, unfortunately.
Feb. 18, 2024
I enjoy using this app, but I have some suggestions for the developer to improve it. Firstly, I would appreciate it if the size of the content could be increased, as it can strain the eyes. Secondly, it would be helpful if the content was clearer, more items were available, and the design library is not loading fast very slowly. Thank you for being so understanding.
Feb. 5, 2024
They are not responsive to emails and messages. However the app appears to run smoothly.
Hey there, We're sorry for the delay in getting back to your emails and messages promptly. Cus most of our employees were on vacation for Chinese New Year celebrations and a little more slowdown than we had hoped for, but we back now. And we're fully committed to addressing your concerns as quickly as possible.
Jan. 31, 2024
Afull shipment
Hey there, Thanks for letting us know about this. We're sorry for any trouble you're having with our app. We get how frustrating it can be to encounter issues with our service. Please know that our team is dedicated to delivering a top-notch service experience for everyone, and we take your feedback seriously.
May 20, 2024
Update... customer response it too slow to a point that i get really anxious about my orders and its a factor that unfortunately makes me want to look for another pod service although they have the most designs, big variety in handbags and better prices. But customers are asking about their orders and i cant get a reply on the customer service.
Jan. 13, 2024
It seems great. It's easy to find the products I wish to review. Your site has many products that inspire creative ideas. My store is not 'live' yet. I will definitely look at your ratings as part of my due diligence. I look forward to producing interesting products with you.
Jan. 13, 2024
okay
Hey there, Thank you for reaching out with your feedback. If you have any more questions or need assistance, please don't hesitate to contact us. Our team is here to ensure you have a great experience with our print on demand services.
Jan. 9, 2024
The is great! I love the all over big prints on the products! Maybe add some men wearing the bomber jackets so it could be added to a men's clothing store.
Dec. 28, 2023
I am currently using both JetPrint and Printful for my storefront; and I will say, that while JetPrint offers a much wider variety of items to choose from, Printfu; has it firmly beat in the editing department. The interface for designing my products is clunky and takes marginally more time, ending on a somewhat underwhelming note with a lower quality product, as well. It's also frustrating that there aren't as many prepared mockup templates for me to choose from, which in turn will inevitably drive some buyers away. However, in spite of this, I cannot understate that the array of products available for me to customise and sell are great, and helps my company in developing our image to be firmer in what we represent: Clothing for Car Enthusiasts.
Dec. 19, 2023
I think it takes too long to hear response back from Customer Service. People are starting to make orders and have questions about their orders I can't answer.
Hey, We sincerely apologize for any inconvenience caused by the delay in our customer service responses. We understand how frustrating it can be to wait for assistance, especially when you have questions about your order. We acknowledge that there has been some time spent confirming the color of the shoes in our communication. Seven days ago, we sent you a production request, awaiting your confirmation before proceeding to avoid any unnecessary issues. Your reply was received three days ago, and on the same day, our customer service team notified the production department to adjust the color of the shoes. Today, we received your inquiry about the status of your order, and I'm pleased to inform you that we have upgraded your shipping method to the fastest available option at no additional cost.
Dec. 18, 2023
Nice App. You need more current shoes, Chunky, Big Bottoms, Stacks etc. MOre comperable to popular brand styles. I do like the app though.
Hey there, Thank you for your feedback and for your continued support of JetPrint. We want to sincerely apologize for the delay in addressing your request for more current shoe styles, including Chunky, Big Bottoms, and Stacks. We take customer feedback seriously, and we want to assure you that your request was submitted to our production department early on. Unfortunately, this project had to be paused due to unforeseen challenges. It's important to note that the development of new shoe styles entails significant investment, both in terms of time and resources. We have invested substantial funds in acquiring equipment and materials for these endeavors. Regrettably, despite our best efforts, some projects have not yielded the desired results, and the equipment purchased for these purposes now sits unused. Moreover, we understand that shoe preferences can vary greatly among our diverse customer base. While we strive to offer a wide range of styles, it's challenging to ensure that every shoe will resonate with everyone. Nevertheless, we are committed to continuously improving our product selection and welcome any further suggestions for new shoe designs. Once again, we appreciate your feedback and your loyalty to JetPrint. Thanks.
Dec. 18, 2023
Never received a tracking update for the item, my account always stated "in production" 3 weeks after the order was placed. When the item finally arrived ANOTHER BRAND'S merchandize was with the product. I initially thought it was a joke: No Quality control, no accountability. Save your brand - partner somewhere else.
Hey, Thank you for your suggestion. Currently, each of our orders comes with a tracking number and is updated synchronously based on the order status. According to our investigation, you placed only one order with us in 2023. This order was paid on November 14th (UTC+8), and it arrived on November 28th (UTC+8). It took a total of 14 days from order payment to order delivery. After you received the goods, our customer service department did not receive any information from you regarding the order. If there is an order error or any other issue, you can contact our customer service within 30 days of receiving the product for a refund.